• Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities • Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues • Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership • Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls • Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders • Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs • Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices • Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration

• Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements. • Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. • Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. • Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. • Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance. • Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns. • Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

• Program Ownership: Lead programs from inception to delivery, ensuring timelines, milestones, and quality standards are met • Technical Leadership: Deep dive into product architecture and design; maintain curiosity and technical proficiency • Stakeholder Management: Communicate decisions, progress, and risks clearly to stakeholders at all levels • Strategic Thinking & Risk Management: Identify and mitigate risks proactively to prevent delays and cost overruns • Communication & Information Management: Deliver precise, tailored information for diverse audiences

• Architect, build, and deploy cross-functional agentic AI workflows. • Partner with business stakeholders to understand operational problems and translate them into technical designs. • Implement solutions using LLMs, agents, RAG, orchestration, and MLOps best practices. • Report to the COO and collaborate with Engineering, Operations, and cross-functional teams.