Regard

As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate closely with the Customer Experience team and will be responsible for scheduling education, shadow, and debrief sessions; building relationships with individual clinicians; identifying and escalating barriers to adoption; and recommending opportunities to improve onboarding, clinician communication, and user feedback processes. In addition to client-facing responsibilities, this role actively contributes to improving how the Provider Success team operates by identifying inefficiencies, piloting new approaches, and owning or supporting internal process improvement initiatives that scale education quality and clinician adoption. This role will report to the Director of Provider Success and will work closely with members of the Customer Experience, Sales, Marketing, Product, and Engineering teams to ensure an outstanding experience with Regard. We are seeking candidates based in a major metropolitan area in the Pacific or Mountain Time Zones and within a one-hour drive of a major airport. Please note that this role requires 75% travel. About Regard Our mission is to bring world-class healthcare to everyone. Regard is an AI-powered Proactive Documentation platform that advances how care is delivered by reviewing all patient data in the EHR to recommend diagnoses and surface clinical evidence. Regard drafts a note even before the physician sees the patient, enabling an approach that gets documentation right at the point of care - we call it Proactive Documentation. This improves quality of care, reduces physician burden, and improves hospital finances. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us. Responsibilities: - The primary responsibility of the Provider Success Manager is to plan, manage, and oversee the entire user education strategy for the client, including ensuring deadlines are met, adjusting education techniques based on need, monitoring trainer progress to ensure training assignments are completed, and reporting progress to client project team and leadership. - User Acceptance Testing (UAT) phase: Work with client leadership to identify ideal User Acceptance Testers who will first go live on the tool and provide feedback, schedule education/shadow and debrief sessions, complete and post daily recap of each session including observations, issues, feedback and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted. - Roll-out/Expansion Phase: Obtain names and schedules of all providers who will be using Regard. Schedule education, shadow, and debrief sessions. Complete and post daily recap of each session including observations, issues, feedback, and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted. Email product updates as they are released - Maintenance: Conduct on-site check-in or refresher sessions quarterly for clients with less than 80% adoption and twice per year for clients with greater than 80% adoption. Complete and post on-site recaps. Monitor utilization and prompt use as needed. Quarterly visits to each site, status/resolution of feedback submitted. Email product updates as they are released. - Operational Innovation: Identify and address gaps or inefficiencies in provider education, onboarding, and adoption workflows. Own or support internal process improvement initiatives that evolve the Provider Success operating model. Partner cross-functionally to test and refine training methods, tools, and feedback loops. Use adoption data and feedback to recommend improvements to training strategy and team processes. Minimum Qualifications: - 4+ years of experience in healthcare, software application end user education, or related field - Demonstrated operational proficiency with either Epic or Cerner EHR platforms - Experience working with physicians or in a hospital setting - Able to confidently interface with physicians - Experience contributing to or leading process improvement initiatives in a fast-growing or evolving organization - Must be within an hour driving distance from a major airport in the Pacific or Mountain Time Zones and able to travel 75% of the time Preferred Qualifications: - Familiarity with adult learners, in-person and virtual training - Experience as an EHR (Epic or Cerner) Principal or Credentialed Trainer - Exceptional organizational skills and project management experience Perks & Benefits - 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription - 18 PTO days/yr + 1 week holiday break - Annual $750 learning & development stipend - Company-sponsored team retreat + social events - A sabbatical program Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace. All candidates must successfully complete a background check as part of the hiring process.

As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate closely with the Customer Experience team and will be responsible for scheduling education, shadow, and debrief sessions; building relationships with individual clinicians; identifying and escalating barriers to adoption; and recommending opportunities to improve onboarding, clinician communication, and user feedback processes. In addition to client-facing responsibilities, this role actively contributes to improving how the Provider Success team operates by identifying inefficiencies, piloting new approaches, and owning or supporting internal process improvement initiatives that scale education quality and clinician adoption. This role will report to the Director of Provider Success and will work closely with members of the Customer Experience, Sales, Marketing, Product, and Engineering teams to ensure an outstanding experience with Regard. We are seeking candidates based in a major metropolitan area in the Pacific or Mountain Time Zones and within a one-hour drive of a major airport. Please note that this role requires 75% travel. About Regard Our mission is to bring world-class healthcare to everyone. Regard is an AI-powered Proactive Documentation platform that advances how care is delivered by reviewing all patient data in the EHR to recommend diagnoses and surface clinical evidence. Regard drafts a note even before the physician sees the patient, enabling an approach that gets documentation right at the point of care - we call it Proactive Documentation. This improves quality of care, reduces physician burden, and improves hospital finances. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us. Responsibilities: - The primary responsibility of the Provider Success Manager is to plan, manage, and oversee the entire user education strategy for the client, including ensuring deadlines are met, adjusting education techniques based on need, monitoring trainer progress to ensure training assignments are completed, and reporting progress to client project team and leadership. - User Acceptance Testing (UAT) phase: Work with client leadership to identify ideal User Acceptance Testers who will first go live on the tool and provide feedback, schedule education/shadow and debrief sessions, complete and post daily recap of each session including observations, issues, feedback and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted. - Roll-out/Expansion Phase: Obtain names and schedules of all providers who will be using Regard. Schedule education, shadow, and debrief sessions. Complete and post daily recap of each session including observations, issues, feedback, and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted. Email product updates as they are released - Maintenance: Conduct on-site check-in or refresher sessions quarterly for clients with less than 80% adoption and twice per year for clients with greater than 80% adoption. Complete and post on-site recaps. Monitor utilization and prompt use as needed. Quarterly visits to each site, status/resolution of feedback submitted. Email product updates as they are released. - Operational Innovation: Identify and address gaps or inefficiencies in provider education, onboarding, and adoption workflows. Own or support internal process improvement initiatives that evolve the Provider Success operating model. Partner cross-functionally to test and refine training methods, tools, and feedback loops. Use adoption data and feedback to recommend improvements to training strategy and team processes. Minimum Qualifications: - 4+ years of experience in healthcare, software application end user education, or related field - Demonstrated operational proficiency with either Epic or Cerner EHR platforms - Experience working with physicians or in a hospital setting - Able to confidently interface with physicians - Experience contributing to or leading process improvement initiatives in a fast-growing or evolving organization - Must be within an hour driving distance from a major airport in the Pacific or Mountain Time Zones and able to travel 75% of the time Preferred Qualifications: - Familiarity with adult learners, in-person and virtual training - Experience as an EHR (Epic or Cerner) Principal or Credentialed Trainer - Exceptional organizational skills and project management experience Perks & Benefits - 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription - 18 PTO days/yr + 1 week holiday break - Annual $750 learning & development stipend - Company-sponsored team retreat + social events - A sabbatical program Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace. All candidates must successfully complete a background check as part of the hiring process.

Role Description We're seeking a Medical Director to accelerate adoption and support growth across our customers and prospective partners. Reporting directly to the Chief Medical Officer, you will: - Lead compelling clinical demonstrations. - Assess client readiness. - Shape optimal workflows. - Educate users on evidence-based outcomes and value. - Partner closely with Sales, Customer Success, and Provider Success teams to translate clinical insight into effective go-to-market strategies and sustained customer success. Responsibilities - Lead engaging live and virtual demos that translate Regard's clinical value into clear, outcomes-focused narratives for executives, physicians, and CDI teams. - Develop a deep understanding of each client’s challenges and provide tactical strategies and solutions to drive successful adoption and sustained results. - Evaluate clinical readiness through discovery calls, pre–go-live assessments, and workflow shadowing; collaborate with the User Educator to deliver tailored workflow recommendations. - Serve as a trusted physician peer to client leaders, strengthening relationships and providing practical consultation on change management and adoption. - Travel to clients to support with assessment, education, and engagement. - Analyze customer data and feedback to articulate outcomes and ROI; translate insights into concise summaries, slide decks, and evidence-based one-pagers. - Share lessons learned and best practices across accounts to de-risk implementations and accelerate value realization. Qualifications - MD or DO degree with active, unrestricted medical license; board-certified in Internal Medicine, Family Medicine, Hospital Medicine, Emergency Medicine, or a related specialty. - 5+ years of clinical practice, including significant inpatient experience, with direct EHR documentation. - Strong working knowledge of Epic or Cerner, with familiarity in CDI metrics such as SOI/ROM, CMI, HCC/RAF, and CC/MCC. - Exceptional communication and presentation skills: able to lead live and virtual demos, facilitate small-group trainings, and create clear enablement materials (talk tracks, FAQs, workflow checklists). - Data-literate with the ability to review basic outcomes/ROI analyses and translate insights into succinct summaries and slides for customers. - Willingness to travel 50% for on-site demos, trainings, workflow shadowing, and go-lives. Preferred Qualifications - Background in hospital leadership, quality improvement, or CDI. - Involvement in sales, customer-facing roles, or simulation training. - Skilled as a physician builder. - Experience lecturing or presenting at conferences. - Familiarity with Regard as a user or champion. Hybrid Work | Location | Work Authorization - This role will be required to travel 50% of the time. - Remote candidates must be based in a major metropolitan area and within a one-hour drive of a major airport. - Strong preference for candidates located in Los Angeles, San Francisco, or New York City metro areas. - If located near one of our three hubs, the expectation for this role is to be in the office 2 days per week. - Relocation assistance will be provided to anyone who does not already reside in the LA, SF, or NYC metro area. - We prefer hiring people within commuting distance of our offices because we value getting together in person regularly. - For those who enjoy working from our LA or Manhattan offices on a more regular basis, we offer catered lunches and other fun perks. - Hybrid employees have the flexibility to work from locations outside of their home office for up to 6 weeks per year. Comp | Perks | Benefits - Eligible for equity. - 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription. - 18 PTO days/yr + 1 week holiday break. - Monthly health & wellness budget. - Company-sponsored team retreat + social events. - A sabbatical program. - $200,000 - $250,000 a year. Company Description Our mission is to bring world-class healthcare to everyone. Regard is an AI-powered Proactive Documentation platform that advances how care is delivered by reviewing all patient data in the EHR to recommend diagnoses and surface clinical evidence. Regard drafts a note even before the physician sees the patient, enabling an approach that gets documentation right at the point of care - we call it Proactive Documentation. This improves quality of care, reduces physician burden, and improves hospital finances. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

• Own the education process and provider relationship throughout the contract period for assigned client organizations • Collaborate closely with the Customer Experience team • Schedule education, shadow, and debrief sessions • Build relationships with individual clinicians • Identify and escalate barriers to adoption • Recommend opportunities to improve onboarding, clinician communication, and user feedback processes • Contribute to process improvement initiatives that scale education quality and clinician adoption

• Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities • Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues • Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership • Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls • Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders • Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs • Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices • Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration