Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Care Center Representative Make a Difference, Every Day! Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you! Start Date: May 11th, 2026 Shifts Available: 1st and 2nd shifts available Compensation: $15/hr As a Care Center Representative, you will: - Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. - Provide compassionate customer support using scripted and non-scripted responses. - Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. - Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. - Communicate with empathy, respect, and patience to ensure a positive experience for our members. - Verify and update customer information in the system to ensure records are accurate. - Troubleshoot alarm systems and report issues to ensure timely maintenance. - Proactively inquire about and recommend preventative healthcare services to members. - Manage access to highly sensitive materials and maintain strict confidentiality. - Talk and type simultaneously while navigating multiple screens and systems efficiently. - Successfully complete new hire training and pass all required compliance testing. - Perform other duties as assigned. - The ideal candidate will bring: Soft Skills: - Exceptional customer service and interpersonal skills. - Strong oral and written communication abilities. - Ability to remain calm and empathetic in high-pressure situations. - A self-motivated attitude with the ability to work independently and collaboratively. Technical Skills: - Proficient typing skills (35 WPM). - Familiarity with customer service software and CRM systems (preferred). - Ability to toggle between multiple screens and systems efficiently. - Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Education: High School Diploma or GED required. Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings Schedules: Willingness to work weekends, overtime, and flexible hours as needed. Remote Capability Requirements: Minimum internet speeds of 25Mbps download and 5Mbps upload required. To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

• Provide outstanding customer support while assisting with essential administrative tasks. • Manage customer inquiries across multiple channels, maintaining accurate records. • Support daily operational needs and collaborate effectively with the team. • Utilize Gorgias or similar ticketing systems to manage and resolve customer inquiries efficiently.

• Handle inbound customer inquiries via phone and email with professionalism and efficiency. • Assist customers with order tracking, shipping updates, returns, exchanges, and product-related questions. • Process cancellation and modification requests in a timely manner, with particular attention to Monday ticket volume. • Maintain a positive customer experience aligned with brand standards. • Navigate multiple systems simultaneously, including CRM, ERP, WMS, and website backend tools, to resolve customer issues. • Document all customer interactions accurately in the CRM ticketing system (Zendesk). • Meet established SLA targets, including first reply within 8 business hours and full resolution within 24–48 hours. • File claims with carriers such as FedEx, UPS, and USPS for damaged or lost shipments. • Create shipping labels and support logistics-related tasks as needed. • Escalate complex or unresolved cases to Tier 2 following established protocols.

Role Description We are looking for a Customer Success Associate to help with the following: - Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace Subscription - Onboard new customers if they don’t book first event within 7 days - Improve repeat bookings & get repeat bookings if someone stops booking - Upsell repeat bookers to get a subscription - Manage event customer service issues - e.g. reaching out to someone that left review of 3/5 or less - Manage Customer Success of VIP Event Marketplace Partnerships Accounts - Ensure 100% onboarding and training of their buildings - Organize Quarterly Employee Engagement Events - Provide meaningful updates to decision makers - Drive upsells to event subscriptions - App Set Up & Quality Assurance of New App Accounts - Work with customers to get their app fully set up to ensure successful adoption - Complete basic customer training and education for platform navigation - Monitor customer software use and take action to ensure 100% of customers are benefiting from the platform - Identify and implement process improvement projects that improve efficiency, conversions, customer satisfaction, and revenue - Identify and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenue - Inbox Management - Accounts Receivable Management - Insurance Compliance Management for Marketplace Accounts - Generate Google and G2 Reviews from happy marketplace customers - Other things that come up Qualifications - Full English Fluency - Experience working in startup and remote - Independent - Analytic and self-driven - College Educated