• Suporte Especializado: Realizar o suporte dos produtos do time plataformas, garantindo o atendimento consultivo aos clientes e usuários; • Resolução de Problemas: Investigar a causa raiz de incidentes, buscando e aplicando soluções eficazes para as demandas apresentadas; • Análise de Dados: Utilizar comandos SQL para consultas e manipulação de dados necessárias para o diagnóstico de erros.

Lead Application Support Engineer Location: Remote Overview We are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands-on second level of support, handling escalations from the Help Desk and ensuring stability, security, and performance of key business systems. In addition, this position will be responsible for directing a small, distributed team — one Support Engineer (London) and one nearshore/local Support Engineer — to ensure timely, high-quality support delivery. Key Responsibilities Team Leadership - Oversee and mentor a team of support engineers (London & nearshore/local) - Manage daily workload and assignments, ensuring timely and accurate ticket resolution and project process. - Develop and promote best practices in troubleshooting, documentation, and communication Application Support & Operations - Manage and coordinate the lifecycle of application patching, version upgrades, and routine maintenance for both custom and vendor applications, including creating status reports, developing schedules for deliverables, deployment of fixes and communications - Provide 2nd-level support for Legal and Corporate Service applications - Handle escalations from the Help Desk and direct requests from end users - Diagnose and resolve bugs, escalating to development teams when necessary - Monitor system automated tests and health checks and create action plans for any issues - Ensure system stability, performance optimization, and data integrity Technical Responsibilities - Perform scheduled maintenance tasks and operations to keep applications running smoothly - Support and troubleshoot web applications, web servers, and database connectivity - Understand how web servers and databases interact across client/server environments - Manage group-based security and user access controls - Support process improvements and contribute to automation initiatives Continuous Improvement - Analyze incident trends and identify opportunities for improvement and incident prevention - Document standard operating procedures, best practices, and known error resolutions - Recommend improvements to application lifecycle management and support models Qualifications & Skills - 5+ years of experience in application support, system administration, or IT operations - Strong background supporting web applications and Microsoft server technologies - Understanding of client/server architectures, web servers and database systems (SQL Server or similar) - Knowledge of HTTP/HTTPS, SSO, SSL/TLS, and group-based security models - Experience in patching and upgrading applications - Familiarity with legal systems or corporate service applications is a plus - Proven ability to lead small teams and manage workloads effectively - Knowledge of incident, change, and problem management frameworks (ITIL certification a plus) - Excellent communication, problem-solving, and documentation skills - Experience working remotely with distributed or global teams

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Exchange & Copilot Operations Support Engineer plays a critical role in ensuring the reliability, performance, and security of the enterprise Microsoft Exchange environment and Microsoft 365 Copilot services. This role supports daily operations, troubleshooting, service optimization, and user enablement across Exchange Online, hybrid messaging, and Copilot integrations. The ideal candidate brings strong technical depth in Microsoft Exchange, M365 administration, PowerShell, and modern AI-assisted productivity tooling. What you'll do: - Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environments - Troubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issues - Execute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes - Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors - Support mailbox migrations (tenant-to-tenant, on-prem to cloud, and cross-platform migrations such as G-Suite/AWS) - Support deployment, configuration, and enablement of Microsoft 365 Copilot, including license validation, feature governance, and readiness tasks - Assist end users and stakeholders in the effective use of Copilot within Teams, Outlook, Word, Excel, Edge, and SharePoint - Troubleshoot issues related to permissions, data access policies, connectors, and Microsoft Graph data dependencies - Support rollout of federated Copilot connectors, ensuring proper governance and visibility controls (MCP-based connectors, admin settings, etc.) - Partner with engineering and product teams to operationalize new Copilot features and AI governance guidelines - Build and maintain operational PowerShell scripts and workflow automations - Participate in development and refinement of automated solutions leveraging Power Platform, SharePoint, and Teams - Identify opportunities to streamline support processes, reduce toil, and enhance user experience - Own complex incident investigations and root-cause analysis for messaging- and AI-related service disruptions - Provide guidance to Service Desk and Tier 1 teams to reduce escalations - Document runbooks, knowledge articles, troubleshooting steps, and operational standards - Work cross-functionally with Security, Identity, Cloud Engineering, and Collaboration teams - Partner with business units to understand Copilot use cases and support adoption initiatives - Communicate effectively with both technical and non-technical audiences Required Qualifications: - 3–5 years supporting Microsoft Exchange Online and M365 services in an enterprise environment - Proficiency with PowerShell, including scripting for automation and bulk operations - Demonstrated experience with Microsoft 365 administration (Teams, OneDrive, SharePoint, Entra ID) - Strong troubleshooting skills for mail flow, authentication, permissions, and client issues - Experience supporting or deploying Microsoft 365 Copilot or analogous AI/automation systems - Ability to work with enterprise security, compliance, and governance frameworks Preferred Qualifications: - Experience with Copilot connectors (indexed and federated), MCP, and Graph API concepts - Familiarity with hybrid Exchange environments and directory sync (Entra Connect) - Working knowledge of Power Platform or workflow automation tools - Experience with large-scale enterprise deployments and user enablement programs - Excellent communication, documentation, and stakeholder-management skills Education: - Bachelor's degree preferred/specialized training/relevant professional qualification Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $64,890.00 - $173,040.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Provide a high level of customer service in field installation of Data Collection Unit (DCU) equipment. • Resolve issues supporting Aclara’s HeadEnd Controller (AclaraONE), Data Collectors (DCU) & client meter endpoints (MTUs). • Meet all contractual service level agreements for the work assigned. • Provide timely support and resolution to customers’ support requests. • Work directly and communicate with the customer to adhere to project schedule. • Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics). • Work closely with Technical Support, Engineering, Account & Project Management and Customer Contacts. • Ensure compliance with Service Level Agreements through timely response and resolution. • Create and upload field reports upon the completion of job assignment.