Title: Senior Enterprise Resilience Manager Locations: New York, NY, USA London, GBR Norwalk, CT, USA Job Description: Work Type: Hybrid, Full Time Job ID: R29299 FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. Working Environment:Hybrid (3-day in-office and 2-day remote schedule) TheSenior Enterprise ResilienceManagerwill play a key role in developing and managing a comprehensivebusinessresilienceprogram that encompasses and integrates Business Continuity (BC), IT Disaster Recovery (ITDR), and Crisis Management (CM) activities across FactSet. You, as an individual contributor,will jointhe RiskandComplianceteamand alsoprovide support to enterprise risk management activities, including risk and mitigation assessments, and reporting delivered to the Executive Leadership Team and Board of Directors. Key Responsibilities: - Design, implement, and continually improve resilienceprograms that prepare FactSet to respond to business disruptions. - Lead and coordinate aglobal,cross-departmental committee dedicated tobusiness resilienceactivities andinitiatives. - Organize and execute business impact analyses and risk assessments, identifying critical processes, key risks, and threats and evaluating preparedness. - Work closely with BC, ITDR, and CM teams to drive strong alignment and robust and integrated response plans. - Facilitate BC, ITDR, and CM teams in planning and executing testing and tabletop exercises. Analyze results toidentifygaps and drive improvements for greater resilience. - Organize and deliver training, communication, and otherinitiatives to strengthen organizational awareness, readiness, andbusinessresilience. - Create and update dashboards, reports, and metrics that help senior leadersmonitorfirm resilience and mitigation progress. - Maintain and regularly update the enterprise risk register, tracking mitigationactionsandmonitoringemerging threats. - Championenterprise risk managementprojects such as risk dashboard reporting and help integrate new risk management tools or platforms. Qualifications: - Bachelor's degreein business administration, Risk Management,IT,or related discipline. - 8+ years of experience in business continuity management and/or operational resilience. - Demonstrated success designing, implementing, andmaintainingbusinesscontinuityoroperational resilienceprograms, preferably in a global environment. - Directexperience running risk assessments,businessimpact analyses, crisis/incidentresponseactivities, and testing ofcontinuity or recoveryplans through tabletop or similar exercises. - Strong project management and organizational abilities, including data analytics and managing concurrent initiatives. - Knowledge of relevant regulatory requirements and trendsimpactingoperational resilience (e.g.,EU DORA). - Skilled in preparing clear risk documentation, reports, dashboards, and leadership presentations. - Track recordof leading awareness and training activities to foster organizational resilience. - Effective collaborator withstrong communicationskills, able to work independently with soundjudgment,and a genuine passion for risk management. - Ability toworka hybrid schedule (3-day in-office and 2-day remote) from an office in NYC, Norwalk CT,orLondonUK. For U.S. candidates, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in thefuture. The budgeted amount range for this position in NYC and the State of Connecticut is $145,000 - $175,000USD. Please note: the salary range may differ in other locations or countries. What's In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: - The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. - Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days. - Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. - A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. - Career progression planning with dedicated time each month for learning and development. - Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Company Overview: FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support

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We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship. What Youll Do: - Oversee and support client communications and service workflows - Ensure timely responses, follow-ups, and issue resolution - Coordinate details, schedules, and confirmations as needed - Maintain accurate records and service documentation - Provide professional, friendly leadership in client-facing situations What Were Looking For: - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to multitask and work independently in a remote setting - Reliable, detail-oriented, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Why This Role Stands Out: - 100% remote flexibility - Training and ongoing support provided - Clear path for growth within a supportive team

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