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Secure everything you build and run in the cloud
Manager, Technical Account Management
Location
Japan
Posted
115 days ago
Salary
0
Seniority
Lead
Job Description
Manager, Technical Account Management
Wiz
• Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in Japan. • Collaborate with Operations, Sales, Renewals, and Marketing teams on at scale customer programs to help drive customer retention and growth. • Program management account escalations to ensure timeline and well-coordinated resolution. • Maintain up-to-date functional and technical knowledge of the Wiz platform, and continuously monitor news related to new & emerging cloud security threats. • Help customers make the most of their Wiz investment by pointing them to the right resources. • Measure customers’ achievement via a data driven approach and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, etc.)
Job Requirements
- 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
- 3+ years of experience managing technical customer-facing teams.
- Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Proven track record of mentoring and managing high-performing technical teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Benefits
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
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