• Actively create, improve, and document scalable, agile processes to ensure our design and product teams are aligned and operating at an excellent rhythm. • Serve as the connective tissue between design, product, engineering, data, and executive leadership to facilitate communication, align on project timelines, and identify opportunities for increased efficiency. • Partner with stakeholders to identify and resolve operational roadblocks, streamlining workflows to help design and product teams deliver as much as they can. • Provide excellent communication to the broader business on product updates and release timelines. Gather product signals from customer-facing teams and external sources to help inform product strategy. • Customer behavior, sentiment and conversion are all critical data points to building the best possible product. Centralize and operationalize product data to inform our roadmaps and product strategy. • Act as a subject matter expert for our design tools (e.g., Jira, Figma, Asana), providing support and ensuring they are configured to enable efficient workflows.

• Meet and exceed all sales and operational KPIs, ensuring continuous market growth. • Gather and communicate market intelligence and insights to corporate partners. • Develop partnerships with key stakeholders to drive KPIs. • Analyze reports and identify opportunities to increase revenue and market share within the assigned market. • Work closely with retail sales associates, managers, and local industry leaders. • Facilitate logistics for large group training sessions for retail sales associates and managers. • Execute national go-to-market strategies for all product launches. • Collaborate with 3PL partners to address staffing and performance management.

• Assist in daily operational tasks and ensure effective communication between teams. • Support data entry, management, and reporting efforts to maintain accurate company information. • Help coordinate company events and meetings to ensure all logistics are in place. • Maintain and improve administrative processes to enhance productivity and efficiency. • Respond to internal and external inquiries in a timely manner, providing excellent service and support.

• Calendar & Life Management: Ensuring the Founder’s day runs perfectly smoothly • The 'Academy': Spending dedicated hours per week in our internal training course • Research & Data: Preparing briefs for meetings and researching competitors • Administrative Operations: managing files, booking appointments, and handling ad-hoc requests