• Source and build your own lists of influencers, creators, and ambassadors in the wellness niche • Lead outreach with a quality-over-quantity approach focused on fit, conversion, and long-term relationship value • Manage the ambassador pipeline end-to-end, from sourcing and outreach to onboarding and ongoing relationship management • Track outreach performance and optimize for conversion into active ambassadors • Build authentic relationships with creators and identify strong long-term brand partners • Suggest campaign, collaboration, and activation ideas — not just execute pre-defined tasks • Help shape and improve the influencer program as the sole owner of this function • Monitor and engage with the brand’s community across Instagram and TikTok • Respond to comments, DMs, and community interactions in a timely, thoughtful, and brand-aligned way • Practice active social listening to identify opportunities, sentiment, and trends • Write authentic, non-generic responses that strengthen brand trust and connection • Stay current on social trends, especially on TikTok and Instagram, and apply them appropriately • Support customer inquiries across email, chat, and social channels • Handle tickets clearly and empathetically while following SOPs and escalation processes • Work within CX tools and internal systems to ensure customers receive timely support • Help bridge insights from customer conversations back into community and influencer strategy

• Source and build your own lists of influencers, creators, and ambassadors in the wellness niche • Lead outreach with a quality-over-quantity approach focused on fit, conversion, and long-term relationship value • Manage the ambassador pipeline end-to-end, from sourcing and outreach to onboarding and ongoing relationship management • Track outreach performance and optimize for conversion into active ambassadors • Build authentic relationships with creators and identify strong long-term brand partners • Suggest campaign, collaboration, and activation ideas — not just execute pre-defined tasks • Help shape and improve the influencer program as the sole owner of this function • Monitor and engage with the brand’s community across Instagram and TikTok • Respond to comments, DMs, and community interactions in a timely, thoughtful, and brand-aligned way • Practice active social listening to identify opportunities, sentiment, and trends • Write authentic, non-generic responses that strengthen brand trust and connection • Stay current on social trends, especially on TikTok and Instagram, and apply them appropriately • Support customer inquiries across email, chat, and social channels • Handle tickets clearly and empathetically while following SOPs and escalation processes • Work within CX tools and internal systems to ensure customers receive timely support • Help bridge insights from customer conversations back into community and influencer strategy

Role Description The client is looking for a detail-oriented, technically sharp, and creative AI Site Merchandiser to join their Strategy & Innovation team. This role sits at the intersection of eCommerce site merchandising and generative AI — the candidate will be responsible for building high-converting branded storefronts, A+ content, and product detail pages across Amazon and other marketplaces, with an emphasis on leveraging AI tools to accelerate and elevate creative output. The candidate will also support the company's internal brand during any idle time between client projects, creating social media content and marketing assets that help tell their story. Key Responsibilities - Build, optimize, and maintain branded storefronts, A+ pages, and product detail pages on Amazon Seller Central and/or Vendor Central - Use generative AI tools (e.g. Pomelli, Runway, Midjourney, Nano Banana, Veo) to accelerate creative production — image editing, content generation, copy variation, and design wireframing - Edit images and video assets using Canva and the Adobe Creative Suite (Photoshop, Illustrator, Firefly, etc.); wireframe designs for client approval - Track content performance metrics, record successful tactics, and iterate to improve conversion rates over time - Coordinate with the S&I, Ops, and Marketing teams to organize and execute seasonal promotions and product launches - Communicate proactively with clients to ensure a seamless, professional experience — serving as a first line of defense for client-facing communications related to site merchandising - Attend internal business meetings and contribute to strategic discussions on sales growth, demand planning, and reporting - During idle time between client projects, create social media content and marketing assets for the company's own channels (LinkedIn, Instagram, etc.) Qualifications - 2+ years of hands-on experience with Amazon Seller Central and/or Vendor Central - Canva and Adobe Creative Suite (Photoshop, Illustrator, Firefly) — extremely proficient or expert level - Working knowledge of generative AI tools for content and image creation (e.g. Pomelli, Runway, Midjourney, Nano Banana, Veo) - Strong written communication skills in English — professional, clear, and proactive - Experience building Amazon A+ content, brand storefronts, and/or enhanced product detail pages - Organized, detail-oriented, and comfortable managing multiple client accounts simultaneously Nice-to-Have - Experience with Walmart, Target, or other eCommerce marketplace content - Familiarity with social media content creation and scheduling tools - Basic video editing capabilities - Experience with Amazon reporting and performance analytics Working Conditions & Expectations - Must be willing to work EST hours (M–F, 8:00 AM – 6:00 PM EST) - Must be available via Slack, WhatsApp, and email during working hours - This is a full-time role — no secondary employment during the engagement - The company is looking for a long-term team member. Candidates will be tested with exams across written communication, creative execution, and trustworthiness - A professional reference that can be contacted is required - Success in this role leads to increased responsibility, bonuses, and potential conversion to a full-time employee with benefits Employment Type Full-Time Contractor (long-term) Reports To Strategy & Innovation Leadership

• Deliver exceptional customer service to Croatian-speaking clients through phone, email, and live chat. • Address customer inquiries, assist with order processing, returns, and resolve any issues promptly. • Maintain a professional and friendly tone in all customer interactions. • Document customer interactions accurately to support service improvements. • Collaborate with team members and other departments to ensure efficient problem-solving. • Participate in ongoing training to stay updated on e-commerce platform features and best practices.