• Serve as a strategic partner to new Mighty Pro Hosts during their onboarding phase as they set up their Network in the way that leads to maximum member adoption, engagement, and retention. • Facilitate impactful workshops with Hosts and their teams that establish strong foundations in community design, content cadence, and engagement strategy. • Deliver targeted training on feature utilization, member onboarding flows, and tactical programming to drive adoption, activation, and retention. • Provide creative input and feedback on brand elements like landing pages, welcome experiences, email sequences, and network messaging to ensure a cohesive and compelling member journey. • Own the development and delivery of strategic Community Design Plans—including network architecture, monthly themes, onboarding flows, and launch programming calendars. • Collaborate closely with Launch Specialists and Implementation teams, providing timely information and handling lightweight setup tasks directly where appropriate. • Ensure clarity, consistency, and excellence in the execution of space configuration, access structure, and end-to-end member experience. • Maintain regular updates to internal stakeholders on Host performance, needs, risks, and outcomes—contributing to visibility and cross-functional alignment. • Contribute to shared knowledge across the Customer Success team by capturing and scaling best practices, identifying emerging trends, and improving playbooks.

• Work with a diverse set of stakeholders including public housing authorities, HUD Community Planning and Development (CPD) grantees • Focus work is in creating economic opportunity through the Section 3 requirements that overlay HUD grantees • Develop/deliver training sessions, conference presentations, workshops, and webinars • Facilitate technical assistance engagements, either in-person or virtually through web-based software • Focus on best practice and innovative strategies related to HUD programs • Contribute to the design of tools, drafting of reports, and development of policy guidance • Experience, knowledge and/or lived experience in utilizing a racial equity lens throughout work products, webinar deliveries

• Support a national team of training and technical assistance providers, dedicated to the field of affordable housing • Work with a diverse set of stakeholders including cities, counties, states and nonprofit entities receiving technical assistance through HUD and other industry partners • Focus on the field of HUD affordable housing programs, including the HOME Investment Partnerships, National Housing Trust Fund, and other related programs • Develop/deliver training sessions, conference presentations, workshops, and webinars • Focus on best practice and innovative strategies related to affordable housing programs • Contribute to the design of tools, drafting of reports, and development of policy guidance

About the Role We’re looking for a sharp, socially fluent Creator Community Manager to own the influencer sourcing and onboarding process across our campaigns. You’ll be the person who finds the right creators before anyone else does — and gets them excited to work with us. This is a research-heavy, relationship-driven role that sits at the intersection of data, creativity, and communication. You’ll work across Instagram, YouTube, Facebook, and TikTok, using tools like Upfluence to identify and vet talent, then lead outreach, negotiations, and contracts from start to finish. What You’ll Do - Deeply understand each client’s campaign vision before sourcing a single creator — quality of fit matters more than speed - Research and identify best-in-class influencers across platforms using Upfluence and your own platform instincts - Lead outreach to prospective creators, clearly communicating campaign expectations and building genuine rapport - Document creator profiles including followings, engagement rates, reach, deliverables, and costs in an organized, shareable format - Manage creator contracts and lead negotiations with professionalism and clarity - Stay current on trends, emerging creators, and platform shifts across social media What We’re Looking For - Hands-on experience with Upfluence (non-negotiable) - Proficiency across Google Suite (Gmail, Docs, Sheets), Slack, Discord, and Notion or a comparable project management tool - A genuine, up-to-date understanding of social media — you follow this stuff because you love it, not because it’s your job - Strong written and verbal communication skills — you can write a cold outreach message that actually gets a response - Comfortable using AI tools as part of your daily workflow; you’re not just AI-curious, you’re AI-native - A team player who communicates proactively and never leaves people guessing How to Apply Record a 3–5 minute Loom where you walk us through how you would approach sourcing influencers for the following brief: A skincare brand targeting women 25–40 is launching a new SPF moisturizer and wants to run a campaign on Instagram and TikTok with a mix of mid-tier and macro creators. Walk us through your research process, what you’d look for when vetting a creator, and how you’d approach the initial outreach message. Feel free to screen-share any tools, docs, or references that show how you think.