Who We Are Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines. Titan Cloud is looking for a Manager, Engineering to lead and scale a team of Software Engineers building mission-critical SaaS solutions. This is a hands-on leadership role focused on people management, delivery, and scaling engineering practices in a high-growth environment. You will shape team structure, drive execution, and develop engineers, while partnering closely with Product and Design to deliver customer-centric cloud solutions. What You'll Bring - 7+ years of experience in software engineering, with 3+ years of managing engineers, preferably in a SaaS or startup environment - Hands on experience with Python, .NET, or C# - Understanding of Micro services Architecture Patterns, EKS, ECS, Docker, Container - Understanding of frameworks connected to Python, such as flask, Django, etc - AWS skills including Lambda’s, RDS/MySQL, API Gateways and S3,CloudFormation - Proven track record of building and developing high-performing engineering teams - Experience delivering cloud-based products in fast-paced, high-growth environments - Strong technical foundation in modern cloud architectures (e.g., AWS, Azure, GCP), APIs, and distributed systems - Ability to guide architectural decisions and support complex technical problem-solving - Experience with modern development practices including CI/CD, testing, and observability - Strong leadership, coaching, and performance management skills - Excellent communication and stakeholder management abilities, with experience working cross-functionally - Ability to operate effectively in ambiguity and make data-informed decisions - Strong prioritization and execution skills with a focus on business impact What You'll Do - Leads, coaches, and develops a team of Software Engineers, fostering a culture of ownership, accountability, and continuous improvement(70%) - Remain hands-on in software development, contributing to the design, coding, and delivery of scalable solutions using technologies such as Python, .NET, or C# (30%) - Conducts regular 1:1s, performance reviews, and career development planning - Recruits, hires, and onboards top engineering talent to support team growth - Owns end-to-end delivery for your team, ensuring high-quality and predictable outcomes - Partners closely with Product to define roadmaps, scope MVPs, and iterate based on customer needs - Operates effectively in ambiguity, adapting to changing priorities and making informed decisions - Removes blockers, manages risks and dependencies, and drives accountability across the team - Provides technical leadership by guiding architecture and design decisions for scalable, secure, and reliable SaaS systems - Supports engineers in solving complex technical challenges while promoting best practices in CI/CD, testing, and observability - Collaborates cross-functionally with Product, Design, Customer Success, and business stakeholders - Communicates clearly with senior leadership - Helps scale engineering processes, tools, and team structures as the organization grows - Establishes and uses metrics to improve delivery, quality, and system reliability - Contributes to engineering strategy and organizational planning - Performs other duties as assigned - Remote work environment - Flexible time off - End of Year Rest and Recharge - Eligibility To Participate In Equity For All Initiative - Medical Insurance (including HSA/FSA accounts) - Dental Insurance - Group Term Life Insurance - Vision Insurance - Disability Insurance - Maternity/Paternity Leave - 401(k) - Additional & Voluntary Benefits Why Join Us At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.

Role Description NeoGenomics is looking for a Software Engineering Manager who wants to continue to learn in order to allow our company to grow. This is a remote position but the individual needs to reside near Aliso Viejo, CA, Carlsbad, CA, Fort Myers, FL, or Durham, NC. As a Software Engineering Manager, you will lead a team of developers and engineers responsible for the technical design, development, delivery, and support of NeoGenomics’ internally developed platforms and applications. You will provide technical and operational leadership across the full software development lifecycle, ensuring high-quality, secure, and scalable solutions that support business-critical and clinical operations. Responsibilities - Primarily responsible for NeoGenomics’ overall application development, integration, and administration of solution environments and maintenance efforts. - Manage the team (onshore and offshore) that builds and maintains solutions balancing competing priorities. - Drive technical excellence across the development team, including proactive code optimization, maintenance, and process improvement. - Lead people development, fostering team management, high performance, high-quality culture, and process excellence. - Own delivery outcomes for development workstreams. - Ensure delivery velocity, quality, security, and reliability. - Initiate and implement development process improvements. - Drive adoption of AI-assisted development and testing practices. - Collaborate with internal teams, vendors, and stakeholders to align products with customer requirements and expectations, translating functional requirements into system and technical designs. - Oversee vendor and contractor relationships, including scope definition, performance management, delivery oversight, and cost control to ensure quality outcomes and effective use of budget. Qualifications - Bachelor’s Degree or equivalent work experience required. - 5 or more years of experience leading application development and solution/process design with daily support responsibilities, including 3 or more years managing teams of engineers, team leads, and architects required. - Hold hands-on, direct experience leading software implementations in scientific or healthcare-related environments. - Possess familiarity with lab information systems, electronic health records (EHR, FHIR, HL7). - Develop .NET web APIs and services and leverage Python for development tasks. - Build data-driven solutions with strong experience in data architecture, Microsoft SQL Server development, and optimization strategies. - Utilize SPA frameworks such as Vue.js and React along with modern tooling. - Implement system integrations and leverage established integration patterns. - Work with cloud offerings, understanding uses and functionality, Azure preferred. - Apply AI-assisted coding platforms, best-practice software design, and development of proprietary internal software in regulated environments. - Coach, hire, and grow development teams. - Demonstrate high bias for action and a collaborative mindset. - Estimate project resource requirements and manage product delivery schedules and associated risks. - Collaborate effectively with business leaders to define requirements and specifications. - Maintain strong knowledge of application support, troubleshooting, development tools, and methodologies. - Communicate clearly and effectively in written and verbal forms. - Receive and share knowledge with peers to foster team growth. Benefits - Highly competitive benefits with a variety of HMO and PPO options. - Company 401k match along with an Employee Stock Purchase Program. - Tuition reimbursement and leadership development. - 16 days of paid time off plus holidays. - Wellness courses and highly engaged employee resource groups.

Role Description The IT Services Team Lead plays a critical role in delivering high-quality IT services to third-party customers while leading and developing a team of IT support engineers. This role is split between hands-on technical leadership and people management, ensuring operational excellence, strong customer outcomes, and continuous improvement across service delivery. - Act as the escalation point between frontline support and senior technical engineers. - Own team performance, customer satisfaction, and service processes in a managed services or IT services environment. Responsibilities - People Leadership & Service Delivery - Lead, coach, and manage a team of IT Support Engineers delivering support to external customers. - Ensure consistent, high-quality resolution of customer incidents, requests, and service issues in line with SLAs. - Foster a customer-first, service-oriented culture focused on reliability, responsiveness, and professionalism. - Work closely with customer stakeholders to understand requirements, priorities, and service expectations. - Collaborate with internal teams such as Product, Engineering, and Account Management to resolve complex issues. - Provide technical leadership during customer calls, incident bridges, and live troubleshooting sessions. - Support workforce planning, onboarding, and skills development within the team. - Technical Leadership & Escalation - Act as an escalation point for complex Tier 3/4 technical issues, including break-fix, system outages, and security incidents. - Perform root cause analysis for recurring incidents and implement preventative solutions. - Lead or contribute to technical problem management and post-incident reviews. - Own and improve IT service management (ITSM) processes, documentation, and workflows. - Drive efficiencies across ticketing systems, tooling, and operational practices. - Execute IT services projects as assigned, including customer migrations, tooling changes, or service enhancements. Qualifications - 10+ years of experience in IT support, systems administration, or IT services roles. - 4+ years of experience leading or managing technical teams. - Proven experience delivering IT services to third-party customers (e.g., MSP, MSSP, SaaS, or enterprise services environment). - Strong background in Tier 3 support and technical escalation handling. Technical Skills - OS-agnostic support expertise across macOS and Windows environments. - Strong experience with Identity & Access Management (IAM) and SSO platforms such as Okta, Entra ID, or JumpCloud. - Hands-on experience with UEM solutions for device management and remote troubleshooting. - Familiarity with ticketing systems, user lifecycle management, and service delivery tooling. - Understanding of information security principles and secure handling of sensitive data. Leadership & Personal Attributes - Proven ability to balance people management with hands-on technical contribution. - Strong customer-facing communication and stakeholder management skills. - Excellent documentation, process design, and operational thinking. - Proactive, solutions-focused mindset with a passion for continuous improvement. - Industry certifications (e.g ITIL, CompTIA, Microsoft, Apple) are a plus. Benefits - Stock grant opportunities dependent on your role, employment status, and location. - Additional perks and benefits based on your employment status and country. - The flexibility of remote work, including optional WeWork access.

• lead and grow multiple engineering pods, including supporting other managers and technical leads. • foster a high-performing, inclusive engineering culture centered on accountability, autonomy, and craft. • mentor and develop engineering leaders through coaching, clear feedback, and career investment. • drive the architecture and evolution of Loopio's document ingestion and processing platform, covering various source documents and customer portal integrations. • partner with Data and ML teams to integrate AI-powered extraction and understanding models into the import pipeline. • oversee planning, prioritization, and execution across multiple pods, ensuring delivery against a roadmap that directly impacts customer retention and deal conversion. • champion high-quality engineering practices including observability, testing, and performance optimization across ingestion and processing systems. • serve as a key technical voice in strategic planning for the RFX I/O Mission Roadmap.