• Manage end-to-end payroll across multi-state U.S. employees and Canadian workforce • Ensure compliance with all federal, state, provincial, and local regulations • Oversee registrations, filings, reporting requirements, and audits • Stay ahead of regulatory changes and proactively implement updates • Ensure accurate, timely payroll processing across all employee populations • Identify and implement process improvements to scale payroll efficiently • Partner with external vendors (EOR providers) to ensure seamless execution • Leverage compensation benchmarking tools (Pave and others) to assess market competitiveness • Support development and maintenance of salary bands and compensation structures • Analyze internal vs. external pay data to inform compensation strategy and adjustments • Partner with leadership to ensure equitable and market aligned pay practices • Own reporting across salary, bonus, and equity programs • Ensure integrity and accuracy of compensation data across systems • Build insights that inform workforce planning, hiring, and retention strategies • Calculate and administer bonus and incentive compensation programs • Partner with People and Finance on payout execution and modeling • Maintain equity tracking, reporting, and coordination with external partners • Administer and optimize compensation platforms (Pave) • Ensure accurate configuration, data governance, and reporting capabilities • Improve workflows across payroll, HRIS, and compensation systems

• ensure accurate and timely payroll processing • support company and payroll policies • collaborate on projects and activities as needed

• Own and oversee the full global payroll lifecycle, including payroll calendars, processing, validations, approvals, funding coordination, and post-payroll reconciliation. • Ensure payroll is processed accurately and on time across all supported countries, partnering with in-country providers and internal teams as needed. • Establish and maintain standard operating procedures (SOPs), documentation, and service level expectations across regions and providers. • Maintain expert-level knowledge of U.S. and Canadian payroll compliance requirements, including tax withholding, year-end reporting, and statutory filings. • Ensure adherence to federal, state/provincial, and local payroll regulations; monitor legislative changes and implement updates to processes and systems. • Lead internal control practices related to payroll, including audits, segregation of duties, access controls, and SOX-relevant documentation (as applicable). • Serve as the primary payroll partner to HR (employee lifecycle events, time/attendance, benefits impacts), Finance/Accounting (GL, accruals, reconciliations), and Procure-to-Pay (vendor/payment processes). • Coordinate payroll-related accounting activities including payroll journal entries, balance sheet reconciliations, and variance analysis. • Partner with Total Rewards/Benefits and Equity teams on payroll impacts of bonuses, commissions, benefits deductions, and equity transactions. • Support and optimize payroll-related systems and integrations, including Workday, E*TRADE (equity transactions), and payroll processors (including One Source Virtual). • Drive continuous improvement initiatives to streamline workflows, reduce manual effort, improve data quality, and enhance employee experience. • Own payroll vendor management: performance reviews, issue resolution, contract/SOW coordination (as applicable), and escalation management. • Lead, develop, and coach an international payroll team (Genpact), promoting high performance, accountability, and a customer-focused mindset. • Set team goals and metrics (accuracy, timeliness, compliance, cycle time) and implement a scalable operating model to support growth and geographic expansion. • Ensure appropriate coverage, training, and succession planning for payroll operations.

• Lead client onboarding for the benefits module by providing guidance on configuration and functionality to meet their unique business needs. • Answer customer questions and help fix technical issues within the benefits module. • As needed, participate in video calls with customers to provide demonstrations or assist in troubleshooting. • Oversee the configuration of client retirement plans in Toast Payroll and deliver continuous technical support. • Provide end-to-end support of our 401(k) payroll integration by maintaining participant elections, sharing participant data with our partner and resolving errors. • Support entry-level Banking and Payment functions as capacity and needs dictate.