• Lead client onboarding for the benefits module by providing guidance on configuration and functionality to meet their unique business needs. • Answer customer questions and help fix technical issues within the benefits module. • As needed, participate in video calls with customers to provide demonstrations or assist in troubleshooting. • Oversee the configuration of client retirement plans in Toast Payroll and deliver continuous technical support. • Provide end-to-end support of our 401(k) payroll integration by maintaining participant elections, sharing participant data with our partner and resolving errors. • Support entry-level Banking and Payment functions as capacity and needs dictate.

Role Description As the Payroll & Benefits Specialist, you will be responsible for the timely and effective processing of all payroll (salaried and hourly) and benefits related tasks and transactions. Reporting to the Director of Finance, you will participate as an active member of the Finance Team by leading the communication of Ocean Wise’s benefits plans, and payroll and benefits related policies and procedures. You will work closely with the Human Resources team with respect to sharing of employee information, hires, departures, status changes, etc. Qualifications - Extensive experience in payroll processing and benefits administration. - Demonstrated experience in payroll and benefit reconciliation. - Valid Canadian Payroll Association certification required. - Intermediate to advanced level in Microsoft Excel and Word. - Demonstrated analytical, organizational and problem solving skills. - Detail oriented and accurate in execution, ability to work well under pressure with minimal supervision. - Excellent interpersonal skills with the ability to develop strong working relationships at all levels within an organization. - Strong verbal and written communication skills. - Ability to work with a high-degree of discretion and tact, ability to handle sensitive and confidential information. Requirements - Preparing and processing accurate bi-weekly payroll information, including review of timesheets for accuracy with vacation, overtime and statutory holiday schedules. - Preparing related accounting journal entries and reconciling payroll related general ledger accounts in a timely and accurate manner. - Preparing all (bi-weekly, monthly, quarterly and annual) payroll related remittances reports and entries (e.g. CRA remittances, RRSP, Pension, CSB, etc). - Ensuring schedules and/or tables in system are updated in accordance with any legislation, policies, rate changes, etc, communicating and liaising with system service provider if required for support. - Preparing Records of Employment for terminated, reduced hours or leave of absence purposes. - Updating and maintaining the HRIS system with any new hires, employee changes, leaves, terminations, etc. to ensure accurate and current reporting, including reviewing and processing approved changes to salaries, benefits eligibility/costs and employment status. - Ensuring compliance with all provincial and federal regulations as it pertains to statutory tax deductions and Work Safe BC, Ontario and other provinces. - Ensuring enrollment, terminations and updates occur regularly to group benefits programs including MSP, Group Health & Group RRSP plans. - Sending monthly active employee lists to the Employee & Family Assistance Program (EFAP) provider. - Preparing monthly reconciliation reports for group benefits programs, identifying discrepancies and correcting any gaps or missing deductions. - Preparing and processing annual rate changes to benefits and associated impacts to deductions, etc. - Proactively communicating with employees on STD, LTD, Maternity Leave or other leaves with respect to the impact on their benefits and how to continue contributions if they remain active on the plans. - Assisting employees with any claim issues and questions if escalation is required beyond GroupHealth call centre. - Coordinating benefits orientation with the HR team through new employee orientation and/or follow up meetings if required following distribution of enrollment instructions for benefits eligible employees. - Participating in benefits initiatives in the areas of process development, improvements, renewals, etc. - Ensuring HR processes and procedures are adhered to as they relate to payroll & benefits. - Ensuring employee records are accurate, confidential and reported on in a timely manner. - Updating and maintaining The Reef intranet as a reliable resource for both managers and employees on payroll, benefit eligibility and benefit programs; directing them to The Reef when questions arise. - Ensuring key payroll metrics are captured and reported on in a regular and timely manner. Assisting with the financial management of payroll & benefits by identifying trends and/or irregularities in cost and/or usage of various programs and recommending actions to address. - Researches best practices and Payroll & Benefits trends and provides recommendations to continuously improve. - Assists with the development and delivery of goals, objectives, projects and initiatives in the Finance plan. - Delivering lunch & learn session to employees on payroll & benefits related topics. - Other Finance Administration support as required. Benefits - A remote-first working environment with the option to work in person at co-working spaces as allotted. - A base salary, $64,000 - 71,500, in line with market data for not-for-profit organizations. - Benefits coverage on a premium cost-shared basis, including: - Extended health and dental coverage - Vision coverage - $300 Health spending account - Group term and supplemental life insurance - Short-term disability - Long-term disability - RRSP matching of up to 6% after one year of service - 15 paid vacation days to start - 10 paid sick days - 2 wellness days - 12 paid Statutory and General Holidays each calendar year - An annual all-staff retreat to allow in-person connections and team building - Professional development opportunities - The opportunity to be part of a team that’s helping to save the ocean! Where and How You’ll Work This is a remote-first position with the possibility to work at our headquarters in downtown Vancouver, or other co-working space allotted, if desired. The standard work week for this role is 37.5 hours, Monday through Friday, with rare exceptions for some evening or weekend work. Inclusion and Diversity At Ocean Wise, we believe that a welcoming and diverse workplace fosters the inclusion of voices that have been historically underrepresented. We encourage applications from individuals belonging to equity-deserving groups and will work with applicants requesting accommodations at any stage of the hiring process. We value human connection and fairness in our recruitment process. We do not use AI, algorithms, or automated tools to screen or evaluate candidates. All applications are reviewed by our hiring team to ensure each candidate is considered thoughtfully and equitably.

• Act as the “data police” between Workday, Equity Edge, and ADP Workforce Now to ensure employee data changes sync perfectly • Proactively improve processes to replace manual tasks and bypass current system limitations • Oversee complex tax jurisdictions and profile set ups for 70+ local and multi-state jurisdictions across the US and Canada • Proactively identify “timing differences” and resolve tax agency notices • Support year-end filings by providing clean, audited data that ensures 100% integrity

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Payroll Operations and Extensions Team (POET) is responsible for supporting the payment and banking processes fundamental to Toast Payroll. Additionally, the team oversees the implementation and ongoing support of benefit features within the Toast Payroll platform. In this role you will focus on supporting Toast Payroll’s benefit features, specifically Toast’s benefits module and our 401(k) payroll integration. You will partner with Senior Payroll Operations Specialists to help our customers manage their benefit and retirement plans within Toast Payroll. A successful Payroll Operations Specialist is characterized by a customer-centric mindset and an inquisitive nature, driven by a desire to master the technical details of our systems to support customer success. While a background in retirement plans, health benefits, or payroll is advantageous, it is not a prerequisite for this role. A Day In the Life* (Responsibilities): - Lead client onboarding for the benefits module by providing guidance on configuration and functionality to meet their unique business needs. - Answer customer questions and help fix technical issues within the benefits module. - As needed, participate in video calls with customers to provide demonstrations or assist in troubleshooting. - Oversee the configuration of client retirement plans in Toast Payroll and deliver continuous technical support. - Provide end-to-end support of our 401(k) payroll integration by maintaining participant elections, sharing participant data with our partner and resolving errors. - Support entry-level Banking and Payment functions as capacity and needs dictate. What you’ll need to thrive (Requirements): - 1-2 Years of experience in an operations or customer facing role - Strong communication skills, with the ability to convey technical language in simple terms over email or video meetings - Strong diagnostic skills with a desire to learn “how” things work - Customer focused with the ability to see things from the customer’s perspective - Excellent attention to detail and unwavering commitment accuracy - Strong organization and time management skills - Proficiency with Microsoft Excel or Google Sheets and the ability to manipulate large quantities of data. Nice to Have's: - Experience with HRIS or Payroll Software - Associates or Bachelor’s Degree - Understanding of the health benefits or banking industry AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.