• Engage with potential wealth management clients over Zoom, phone, and/or in person to understand their needs and share how Mercer can help • Draw on financial expertise as well as resources across the organization to create distinct value for each client and present a tailored view of how Mercer can help achieve their goals • Own your sales pipeline from start to finish, converting and nurturing potential clients to create a best-in-class experience for every potential client • Act as a self-motivated leader within a fast-growing, high-visibility arm of the organization and leverage opportunities for personal growth

Role Description We are seeking a community moderator to be the first line of support and manage day-to-day activity across our Discord server and Telegram group, ensuring members feel heard, respected, and engaged. - Monitor Discord and Telegram channels daily and respond to questions in a timely manner - Triage and escalate urgent issues, complex cases to senior staff - Assist with community events, AMAs, and announcements Qualifications - Active daily presence on Discord and Telegram - Strong written communication skills in English - Ability to handle conflict professionally and de-escalate situations Requirements - Experience with community management or customer support - Knowledge of perpetual futures and RWA markets (Commodities, FX) - Availability across multiple time zones Benefits - Competitive compensation package - Opportunity to work with cutting-edge blockchain technology - Collaborative environment with highly skilled team members - Flexible work arrangements

• Own and maintain the weekly P&L, ensuring all income and expenses are accurately recorded and up to date. • Perform weekly reconciliation inside Xero, matching transactions and resolving discrepancies before they compound. • Prepare and send client invoices on time, following up firmly and professionally until payment is received. • Prepare and send candidate invoices, coordinating with the Talent Acquisition team to ensure billing accuracy. • Manage payment follow-ups across all outstanding invoices - nothing falls through the cracks. • Monitor and manage financial inboxes, triaging emails and responding or escalating with urgency and precision. • Track all incoming and outgoing payments, flagging anomalies immediately to leadership. • Maintain clean, organised records inside Xero and any supporting tools (Airtable / ClickUp / Notion). • Coordinate with the Customer Success and Talent Acquisition teams to align billing with active placements and contracts. • Produce weekly financial snapshots and summary reports for internal review. • Flag cash flow risks, overdue accounts, and irregularities proactively -don't wait to be asked.

• Serve as a strategic partner to new Mighty Pro Hosts during their onboarding phase as they set up their Network in the way that leads to maximum member adoption, engagement, and retention. • Facilitate impactful workshops with Hosts and their teams that establish strong foundations in community design, content cadence, and engagement strategy. • Deliver targeted training on feature utilization, member onboarding flows, and tactical programming to drive adoption, activation, and retention. • Provide creative input and feedback on brand elements like landing pages, welcome experiences, email sequences, and network messaging to ensure a cohesive and compelling member journey. • Own the development and delivery of strategic Community Design Plans—including network architecture, monthly themes, onboarding flows, and launch programming calendars. • Collaborate closely with Launch Specialists and Implementation teams, providing timely information and handling lightweight setup tasks directly where appropriate. • Ensure clarity, consistency, and excellence in the execution of space configuration, access structure, and end-to-end member experience. • Maintain regular updates to internal stakeholders on Host performance, needs, risks, and outcomes—contributing to visibility and cross-functional alignment. • Contribute to shared knowledge across the Customer Success team by capturing and scaling best practices, identifying emerging trends, and improving playbooks.