• Own and maintain the weekly P&L, ensuring all income and expenses are accurately recorded and up to date. • Perform weekly reconciliation inside Xero, matching transactions and resolving discrepancies before they compound. • Prepare and send client invoices on time, following up firmly and professionally until payment is received. • Prepare and send candidate invoices, coordinating with the Talent Acquisition team to ensure billing accuracy. • Manage payment follow-ups across all outstanding invoices - nothing falls through the cracks. • Monitor and manage financial inboxes, triaging emails and responding or escalating with urgency and precision. • Track all incoming and outgoing payments, flagging anomalies immediately to leadership. • Maintain clean, organised records inside Xero and any supporting tools (Airtable / ClickUp / Notion). • Coordinate with the Customer Success and Talent Acquisition teams to align billing with active placements and contracts. • Produce weekly financial snapshots and summary reports for internal review. • Flag cash flow risks, overdue accounts, and irregularities proactively -don't wait to be asked.

• Serve as a strategic partner to new Mighty Pro Hosts during their onboarding phase as they set up their Network in the way that leads to maximum member adoption, engagement, and retention. • Facilitate impactful workshops with Hosts and their teams that establish strong foundations in community design, content cadence, and engagement strategy. • Deliver targeted training on feature utilization, member onboarding flows, and tactical programming to drive adoption, activation, and retention. • Provide creative input and feedback on brand elements like landing pages, welcome experiences, email sequences, and network messaging to ensure a cohesive and compelling member journey. • Own the development and delivery of strategic Community Design Plans—including network architecture, monthly themes, onboarding flows, and launch programming calendars. • Collaborate closely with Launch Specialists and Implementation teams, providing timely information and handling lightweight setup tasks directly where appropriate. • Ensure clarity, consistency, and excellence in the execution of space configuration, access structure, and end-to-end member experience. • Maintain regular updates to internal stakeholders on Host performance, needs, risks, and outcomes—contributing to visibility and cross-functional alignment. • Contribute to shared knowledge across the Customer Success team by capturing and scaling best practices, identifying emerging trends, and improving playbooks.

• Work with a diverse set of stakeholders including public housing authorities, HUD Community Planning and Development (CPD) grantees • Focus work is in creating economic opportunity through the Section 3 requirements that overlay HUD grantees • Develop/deliver training sessions, conference presentations, workshops, and webinars • Facilitate technical assistance engagements, either in-person or virtually through web-based software • Focus on best practice and innovative strategies related to HUD programs • Contribute to the design of tools, drafting of reports, and development of policy guidance • Experience, knowledge and/or lived experience in utilizing a racial equity lens throughout work products, webinar deliveries

• Support a national team of training and technical assistance providers, dedicated to the field of affordable housing • Work with a diverse set of stakeholders including cities, counties, states and nonprofit entities receiving technical assistance through HUD and other industry partners • Focus on the field of HUD affordable housing programs, including the HOME Investment Partnerships, National Housing Trust Fund, and other related programs • Develop/deliver training sessions, conference presentations, workshops, and webinars • Focus on best practice and innovative strategies related to affordable housing programs • Contribute to the design of tools, drafting of reports, and development of policy guidance