• Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Magic Notes. • Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users • Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter. • Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Magic Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be. • Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals. • Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy. • Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.

• Partner Onboarding: Develop and implement tailored onboarding and engagement strategies to maximize partner success and platform adoption. • Partner Training & Enablement: Facilitate seamless integration of OneApp into partners' operations, including providing ongoing personalized instruction and resources to support the partners’ internal training needs. • Ongoing Partner Engagement: Manage a portfolio of property management company partners (PMCs). Cultivate relationships and consult with champions and key stakeholders to drive platform engagement and program participation/referrals. Execute strategies to mitigate churn. • Partner Growth: Proactively identify and escalate potential opportunities to sign up new properties (upsell) in partnership with the sales team.

• Own the customer journey: setup, onboarding, adoption, and long-term success. • Shorten time-to-value: Move customers from demo → value quickly. • Capture and structure customer feedback: Be the voice of the user in product and engineering decisions. • Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast. • Build strong relationships that lead to expansions and renewals. • Create and refine the playbook: Onboarding processes, success metrics, touchpoints. • Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

• Customer Success lead for multiple OEM clients (domestic and import) • Be the subject matter expert on all things automotive sales, pricing, incentives, and residual values • Develop key actionable insights and lead monthly discussions with Director/VPs at OEMs • Establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data • Work with clients on recurring engagements to optimize multi-billion-dollar budgets • Develop and present actionable insights based on new vehicle pricing and sales data • Identify and pursue white space opportunities for business development among existing and potential clients • Support sales/business development efforts by proactively identifying PIN and ALG based solutions