• Own the customer journey: setup, onboarding, adoption, and long-term success. • Shorten time-to-value: Move customers from demo → value quickly. • Capture and structure customer feedback: Be the voice of the user in product and engineering decisions. • Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast. • Build strong relationships that lead to expansions and renewals. • Create and refine the playbook: Onboarding processes, success metrics, touchpoints. • Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

• Customer Success lead for multiple OEM clients (domestic and import) • Be the subject matter expert on all things automotive sales, pricing, incentives, and residual values • Develop key actionable insights and lead monthly discussions with Director/VPs at OEMs • Establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data • Work with clients on recurring engagements to optimize multi-billion-dollar budgets • Develop and present actionable insights based on new vehicle pricing and sales data • Identify and pursue white space opportunities for business development among existing and potential clients • Support sales/business development efforts by proactively identifying PIN and ALG based solutions

• Customer success support for a digital recruitment platform with a focus on implementation follow-up and lifecycle milestone tracking • Integration checks and onboarding progress monitoring for new customers • Adoption, usage and engagement monitoring against defined success milestones • Troubleshooting intake via ticket workflows and coordination until closure • Accurate documentation of all customer activity in internal systems of record

• Lead new customer onboarding for schools, districts, or education organizations • Guide customers through implementation, configuration, and best practices • Drive product adoption by aligning platform features with educational goals • Serve as the primary point of contact for a portfolio of customers • Build strong relationships with educators, administrators, and decision-makers • Conduct regular check-ins, success reviews, and strategic planning sessions • Monitor usage, engagement, and success metrics to identify risks and opportunities • Proactively address challenges and reduce churn • Identify expansion and upsell opportunities in partnership with Sales • Act as the voice of the customer internally • Collect and synthesize customer feedback to inform product improvements • Partner with Product and Support teams to resolve issues and improve the user experience • Deliver product training sessions and webinars for educators and administrators • Create or contribute to customer-facing resources such as guides, FAQs, and best practices