• Customer Success lead for multiple OEM clients (domestic and import) • Be the subject matter expert on all things automotive sales, pricing, incentives, and residual values • Develop key actionable insights and lead monthly discussions with Director/VPs at OEMs • Establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data • Work with clients on recurring engagements to optimize multi-billion-dollar budgets • Develop and present actionable insights based on new vehicle pricing and sales data • Identify and pursue white space opportunities for business development among existing and potential clients • Support sales/business development efforts by proactively identifying PIN and ALG based solutions

• Customer success support for a digital recruitment platform with a focus on implementation follow-up and lifecycle milestone tracking • Integration checks and onboarding progress monitoring for new customers • Adoption, usage and engagement monitoring against defined success milestones • Troubleshooting intake via ticket workflows and coordination until closure • Accurate documentation of all customer activity in internal systems of record

• Lead new customer onboarding for schools, districts, or education organizations • Guide customers through implementation, configuration, and best practices • Drive product adoption by aligning platform features with educational goals • Serve as the primary point of contact for a portfolio of customers • Build strong relationships with educators, administrators, and decision-makers • Conduct regular check-ins, success reviews, and strategic planning sessions • Monitor usage, engagement, and success metrics to identify risks and opportunities • Proactively address challenges and reduce churn • Identify expansion and upsell opportunities in partnership with Sales • Act as the voice of the customer internally • Collect and synthesize customer feedback to inform product improvements • Partner with Product and Support teams to resolve issues and improve the user experience • Deliver product training sessions and webinars for educators and administrators • Create or contribute to customer-facing resources such as guides, FAQs, and best practices

Engagement Manager - Federal Location Washington DC Employment Type Full time Location Type Hybrid Department Sales About the Role At Cognition, customers are our highest priority. Engagement Managers (EMs) are customer-facing strategic operators who drive adoption, expansion, and long-term success across our most important accounts. On the federal team, that means helping some of the largest and most consequential organizations in the federal ecosystem adopt and scale Devin and Windsurf. This role should still feel recognizably like an EM role, but it sits closer to the revenue line than a traditional post-sales or program-management job. It is mission success, but mission success here is inseparable from account growth, usage expansion, and successful execution on federal contracts. You will be responsible for growing strategic accounts, building trusted relationships, identifying high-value use cases, and turning early wins into durable usage expansion. In practice, this is a selling role. The difference is that the sale is often driven through technical credibility, custom demos, training, account strategy, and relentless follow-through rather than top-of-funnel prospecting. 90% of your time will be spent with a small number of very large accounts. These will often be system integrators, OEMs, and other major federal contractors, though direct federal accounts will also be in scope. You will build champions, help them succeed internally, run technical and executive demos, support pilots and enablement, drive joint go-to-market motions where relevant, and then make sure those motions succeed. Over time, you will help expand usage across more teams, more workflows, and larger contracts. We do not let important federal customers or partners fail because they could not operationalize our product well enough. You will thrive in this role if you have strong federal instincts, like working with customers, can build trust quickly, and can become technically credible fast. The ideal candidate has software-engineering experience. That said, you do not need to have been formally a software engineer if you have hands-on experience with software engineering concepts, codebases, and developer workflows, and can talk about them credibly with technical users. You also do not need to have been an account executive. You do need to be comfortable owning external relationships, driving toward revenue outcomes, and being accountable for whether an account grows. In this role, you will: - Own and grow a small number of strategic federal accounts, with a focus on account expansion, usage growth, training, and durable customer adoption - Build deep relationships with champions, executives, technical leaders, and end users across complex organizations - Run high-quality M1 and M2-style demos yourself, tailoring the story to the customer's workflows, constraints, and priorities - Identify promising use cases for Devin and Windsurf and help customers translate early interest into real deployment and sustained usage - Drive horizontal expansion across large, quasi-independent teams within companies by turning one team win into many team wins over time - Support pilots, trainings, enablement sessions, and post-sale execution to ensure customers and partners succeed with the product - Help customers and partners navigate real-world blockers including procurement, security, legal, timing, internal change management, and operational adoption - Contribute to and proactively craft joint go-to-market efforts with systems integrators, OEMs, and other federal ecosystem partners - Act with a zero-fail mentality on the most important federal accounts, deployments, and joint go-to-market motions - Create tight feedback loops between the field and the product team so that customer insights shape roadmap and go-to-market execution Requirements for the role: - Strong experience in the federal ecosystem, whether in government, military, federal contracting, systems integrators, OEMs, or closely adjacent roles - Proven success in a customer-facing role involving strategic accounts, complex stakeholders, and technical products, programs, or deployments - Strong relationship-management instincts and comfort working with senior external stakeholders - Strong technical acumen with meaningful exposure to software engineering concepts and workflows. Ideal candidate has been a software engineer or similarly hands-on technical operator. Formal software engineering experience is not required, but the candidate must be able to speak credibly about software engineering concepts, understand code-related customer conversations, and become technically credible with our products quickly - Ability to sell through ambiguity: build the case, create urgency, drive next steps, and keep complex motions moving - Ability to operate as both account growth owner and mission-success operator in the same account - Structured, high-agency operator who moves quickly and follows through - Demonstrated ability to learn exceptionally fast - Willingness to travel for conferences, customer meetings, trainings, onsite sessions, and internal coordination You might excel if you… - have worked in or sold into large federal contractors, systems integrators, OEMs, or government programs - have owned strategic customer relationships without necessarily being the formal quota-carrying AE - have worked in a solutions engineering, deployment strategist, technical account manager, technical program manager, consultant, mission-success, or other hybrid customer-facing role - are comfortable translating between executives, operators, and engineers - enjoy training users, running workshops, and building internal champions - are competitive, highly ambitious, and energized by high-intensity environments