Beam

• Owning the Australian P&L. Leading the commercial growth of the Australian market end-to-end through new logo acquisition, partnership development, account expansion, and customer success, whilst being accountable for revenue, retention, and the path to A$100M ARR. • Acting as the figurehead for Beam in Australia. Owning our most senior relationships across central and state government, enterprise human services providers, and the leadership of major NFPs. Representing Beam at sector events, with the press, with regulators, and with the most influential voices in the market. • Building and coaching an elite team. Inheriting four high performers and scaling to ~8 FTEs by end of 2026. Hiring, ramping, coaching, and shipping the enablement that turns great people into a great team. • Closing the deals only you can close. Owning the most senior, most complex, most strategic conversations personally — the ones where the buyer needs to hear from the country leader, not the AE. • Codifying how we win. Identifying and implementing the systems, rituals, and playbooks that move the team at pace and compound performance. We are still drafting the roadmap, not just following one. • Being the voice of the AU market in centralised decisions. Translating local insight into product priorities, commercial strategy, and resourcing cases that get heard at the leadership table. • Establishing category leadership. Building Beam’s sector reputation in Australia — through customer outcomes, public commentary, and a credible point of view on the future of frontline human services.

• Respond to user queries across email, chat, phone and video • Troubleshoot issues clearly and calmly • Escalate complex bugs to Engineering with strong context • Spot patterns and recurring issues, and flag root causes • Lead onboarding sessions for new organisations • Deliver clear, engaging and interactive training both virtually and in person • Travel to customer sites across Australia when needed • Design simple resources and self-serve guides that help users build strong habits • Work closely with Product, Engineering and Customer Success • Share structured feedback and insights from the frontline • Create and improve help centre content, guides and FAQs • Refine support processes as we scale.

• Help build our technology for the future - be it infrastructure or front-end. We value generalists • Work with product, design, commercial and analytics to figure out what new features to build within our product • Building internal tools - for our team to help as many people as efficiently as possible • Using the latest generative AI tooling to empower our caseworkers to focus on what matters, helping those in need • Get deep into the power of the LLMs that exist and figure out ideal optimisations across our systems with them

• Executing our Go-to-Market Strategy: Taking ownership of and implementing the initial market entry strategy for Magic Notes in Australia. • Building and Owning Your Pipeline: Identifying, engaging, and nurturing potential partners within the Australian market to build a robust and probability-weighted pipeline to achieve ambitious sales targets. This includes independently researching prospects, initiating contact, and moving them through the sales process. • Closing Deals: Effectively presenting the value proposition of Magic Notes, negotiating terms, and closing deals with key decision-makers in target organisations. • Cultivating Strong Relationships: Building and maintaining strong, positive relationships with stakeholders at all levels within prospect organisations. • Providing Market Feedback: Gathering and relaying valuable insights from the Australian market to the product and leadership teams to inform product development and market strategy. • Contributing to Sales Strategy: Testing and contributing to the development of effective sales strategies and playbooks for the Australian market. • Reporting and Tracking Progress: Maintaining accurate records of sales activities and progress within our CRM system, Hubspot, to enable accurate forecasting and performance analysis.

• Mapping the Landscape: Identifying and researching high-potential government agencies and non-profits that fit our Ideal Customer Profile (ICP), ensuring we spend our time where we can have the greatest social impact. • Executing Multi-Channel Outbound: Running sophisticated, high-activity campaigns across email, phone, LinkedIn, and video to engage key personas and spark meaningful conversations. • Architecting the Handoff: Qualifying inbound interest and booking high-quality Discovery Meetings (NDMs) for our Account Executives, ensuring a seamless experience for our future partners. • Strategizing with Sales Leadership: Partnering directly with AEs to build account-based strategies, iterating on messaging in real-time based on what the US market is telling us. • Building the Data Foundation: Meticulously tracking all activity and market intelligence in HubSpot to ensure our growth is backed by clean data and actionable insights. • Driving Frontline Change: Effectively communicating how our AI tools, like Magic Notes, solve the burnout and backlog crisis for American social workers.

• Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Magic Notes. • Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users • Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter. • Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Magic Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be. • Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals. • Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy. • Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.

• Executing our Go-to-Market Strategy: Taking ownership of and implementing the initial market entry strategy for Magic Notes in the US. • Building and Owning Your Pipeline: Identifying, engaging, and nurturing potential partners within the US market to build a robust and probability-weighted pipeline to achieve ambitious sales targets. • Closing Deals: Effectively presenting the value proposition of Magic Notes, negotiating terms, and closing deals with key decision-makers in target organizations. • Cultivating Strong Relationships: Building and maintaining strong, positive relationships with stakeholders at all levels within prospect organizations. • Providing Market Feedback: Gathering and relaying valuable insights from the US market to the product and leadership teams to inform product development and market strategy. • Contributing to Sales Strategy: Testing and contributing to the development of effective sales strategies and playbooks for the US market. • Reporting and Tracking Progress: Maintaining accurate records of sales activities and progress within our CRM system, Hubspot, to enable accurate forecasting and performance analysis.

• Respond to user queries across email, chat, phone and video • Troubleshoot issues clearly and calmly • Escalate complex bugs to Engineering with strong context • Spot patterns and recurring issues, and flag root causes • Lead onboarding sessions for new partner organisations • Deliver clear, engaging and interactive training both virtually and in person • Travel to customer sites across the US (sometimes on short notice) to deliver hands-on support • Design simple resources, tutorials, and self-serve guides that help users build strong habits • Work closely with Product, Engineering and Customer Success • Share structured feedback and insights from the frontline • Help shape improvements based on real user needs • Create and improve help centre content, guides and FAQs • Refine support processes as we scale • Help define what great Customer Adoption and Support looks like in the US