• Proactive retention & renewal management • Own the renewal process for school accounts • Contact customers in advance of their contract end-dates to discuss renewal options and ensure retention • Design and manage automated email workflows to remind administrators about upcoming renewals • Monitor usage data to identify "at-risk" schools (low usage) and intervene before they churn • Onboarding & adoption • Engage with new school customers immediately after subscription to ensure they are set up correctly • Drive adoption by ensuring purchased licenses are actually assigned to teachers • Create resources or templates that help school administrators understand how to get the most out of the platform • Financial administration & friction removal • Act as the bridge between the School and our Finance team to ensure smooth payment processing • Investigate and resolve payment discrepancies, specifically matching bank payments to open invoices to prevent service interruption • Assist schools with vendor forms, tax documents, and invoice queries to remove administrative barriers to purchase • Specialised customer support • Handle a portion of the general support queue, specifically focusing on tickets related to school plans, license management, and billing • Serve as an escalation point for complex B2B queries from the wider support team

• Support renewal opportunities in partnership with Solution Account Managers in the Mid Market/Scale space • Assist customers in understanding Adobe enterprise solutions, configuration, environment, and how they fit within their current infrastructure and business processes • Drive awareness into the account base through regular email campaigns and drive attendance to live and online seminars • Close renewal and expansion business on a monthly basis, meeting or exceeding your quarterly and annual quota objectives • Maintain up-to-date knowledge of Adobe's competitive positioning in the marketplace

• Build and manage a portfolio of tech, platform, and association partners that serve as consistent lead sources for Acceler8 Labs • Source and book qualified client meetings through partner channels, with a target of 10 new client meetings per month • Activate 2–3 new partner relationships per month through co-marketing initiatives, lead sharing, content collaboration, and co-hosted events • Drive net new partner acquisition by identifying emerging platforms, tools, and communities that share our ICP and can benefit from a mutual referral relationship • Nurture and activate our existing partner network, turning dormant connections into live pipelines • Help define and refine our Ideal Partner Profile, shaping how Acceler8 Labs thinks about ecosystem growth • Support the BDM team through the partner-sourced pipeline, from warm intro to discovery handoff • Track and report on partner activity, meeting volume, and pipeline contribution • Connect Acceler8 Labs clients with the right tools, platforms, and partners, making intros and opening doors when they need it most

• Serve as primary and secondary point of contact for client engagements, building and maintaining strong, long-term partnership • Lead stakeholder meetings, presentations, and status reporting to ensure transparency, alignment, and client satisfaction • Identify growth opportunities within existing accounts and support business development efforts with prospective clients • Develop and manage internal project work plans, ensuring alignment across functional teams and adherence to timelines and budgets • Monitor deliverables to ensure quality, compliance, and alignment with contractual and organizational standards • Analyze risks and develop proactive solutions to mitigate issues while continuously improving processes and operational efficiency • Lead, mentor, and develop staff, including performance management, coaching, and hiring decisions • Oversee proposal development, including research, financial analysis, and content creation to support new business acquisition • Serve as a subject matter expert and internal consultant, supporting cross-functional initiatives, training programs, and organizational growth