Job Closed
This listing is no longer active.
Create better lessons quicker
Schools Account Manager
Location
Philippines
Posted
82 days ago
Salary
0
Seniority
Senior
Job Description
Schools Account Manager
Wordwall
• Proactive retention & renewal management • Own the renewal process for school accounts • Contact customers in advance of their contract end-dates to discuss renewal options and ensure retention • Design and manage automated email workflows to remind administrators about upcoming renewals • Monitor usage data to identify "at-risk" schools (low usage) and intervene before they churn • Onboarding & adoption • Engage with new school customers immediately after subscription to ensure they are set up correctly • Drive adoption by ensuring purchased licenses are actually assigned to teachers • Create resources or templates that help school administrators understand how to get the most out of the platform • Financial administration & friction removal • Act as the bridge between the School and our Finance team to ensure smooth payment processing • Investigate and resolve payment discrepancies, specifically matching bank payments to open invoices to prevent service interruption • Assist schools with vendor forms, tax documents, and invoice queries to remove administrative barriers to purchase • Specialised customer support • Handle a portion of the general support queue, specifically focusing on tickets related to school plans, license management, and billing • Serve as an escalation point for complex B2B queries from the wider support team
Job Requirements
- Experience: Minimum of 3 years’ experience in Customer Success, Account Management, or a B2B Customer Support role (SaaS experience preferred)
- Commercial mindset: Understanding of the customer lifecycle and the importance of churn reduction.
- Tech-savvy & process oriented: Comfortable working with data and CRM tools. You are capable of managing workflows for thousands of customers, not just one-off emails
- Financial literacy: Comfortable dealing with invoices, purchase orders, and basic reconciliation tasks
- Communication: Excellent written and spoken English (C1/C2 level) with the ability to negotiate and persuade, not just troubleshoot
- Remote work: Proven ability to work independently in a fully remote environment with a reliable Internet connection
- Desirable:
- Experience using support / CRM platforms (e.g. Zendesk, Intercom, HubSpot) to set up automated sequences or macros
- Experience in the EdTech sector or working with schools (understanding school budget cycles and procurement processes)
- Background in identifying upsell opportunities (e.g., noticing a school needs more seats and facilitating that growth)
Benefits
- 30 days' holiday per year
- 100% remote & flexible working #LI-Remote
- Social events and annual meet ups
Related Guides
Related Job Pages
More Account Manager Jobs
• Support renewal opportunities in partnership with Solution Account Managers in the Mid Market/Scale space • Assist customers in understanding Adobe enterprise solutions, configuration, environment, and how they fit within their current infrastructure and business processes • Drive awareness into the account base through regular email campaigns and drive attendance to live and online seminars • Close renewal and expansion business on a monthly basis, meeting or exceeding your quarterly and annual quota objectives • Maintain up-to-date knowledge of Adobe's competitive positioning in the marketplace
• Build and manage a portfolio of tech, platform, and association partners that serve as consistent lead sources for Acceler8 Labs • Source and book qualified client meetings through partner channels, with a target of 10 new client meetings per month • Activate 2–3 new partner relationships per month through co-marketing initiatives, lead sharing, content collaboration, and co-hosted events • Drive net new partner acquisition by identifying emerging platforms, tools, and communities that share our ICP and can benefit from a mutual referral relationship • Nurture and activate our existing partner network, turning dormant connections into live pipelines • Help define and refine our Ideal Partner Profile, shaping how Acceler8 Labs thinks about ecosystem growth • Support the BDM team through the partner-sourced pipeline, from warm intro to discovery handoff • Track and report on partner activity, meeting volume, and pipeline contribution • Connect Acceler8 Labs clients with the right tools, platforms, and partners, making intros and opening doors when they need it most
• Serve as primary and secondary point of contact for client engagements, building and maintaining strong, long-term partnership • Lead stakeholder meetings, presentations, and status reporting to ensure transparency, alignment, and client satisfaction • Identify growth opportunities within existing accounts and support business development efforts with prospective clients • Develop and manage internal project work plans, ensuring alignment across functional teams and adherence to timelines and budgets • Monitor deliverables to ensure quality, compliance, and alignment with contractual and organizational standards • Analyze risks and develop proactive solutions to mitigate issues while continuously improving processes and operational efficiency • Lead, mentor, and develop staff, including performance management, coaching, and hiring decisions • Oversee proposal development, including research, financial analysis, and content creation to support new business acquisition • Serve as a subject matter expert and internal consultant, supporting cross-functional initiatives, training programs, and organizational growth
• Engage with senior executives of multinational corporations as well as mid-sized companies in both the private and public sectors • Work closely with CEOs, Board members, and management teams to develop and grow strategic client relationships • Act as a true product expert, collaborating with sales, development, and marketing teams • Build and nurture strong relationships with a portfolio of key clients • Manage contract renewals and ensure long-term customer retention • Identify and act on upsell and cross-sell opportunities to achieve targets • Act as a consultant on the product, supporting and guiding clients in their use of the solutions • Monitor KPIs related to business cases and product usage



