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Zerova Technologies logo
Zerova Technologies

Powering the Future of EV Charging – Smart, Sustainable, and Efficient

Field Applications Engineer, German Speaking

Field EngineerField EngineerFull TimeRemoteSeniorTeam 501-1,000Since 2022H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

75 days ago

Salary

0

Seniority

Senior

GermanEnglish

Job Description

Field Applications Engineer, German Speaking

Zerova Technologies

• Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies. • Ensure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry. • Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365). • Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction. • Provide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved. • Define, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded. • Oversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations. • Collaborate with third-party installation and service providers, alongside German Business Development Managers (BDMs) and FAE team lead, to support operations. • Create and manage support cases in our D365 system, ensuring each one is resolved through to completion. • Prepare and deliver the weekly reports summary. • Coordinate the shipping and logistics of spare parts in partnership with the Operations team. • Provide pre-sales and post-sales technical support across customer sites, including environments using low-voltage (LV) and high-voltage (HV) equipment. • Support customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3-phase power, and other industrial power infrastructure. • Conduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems.

Job Requirements

  • Presentable and professional appearance when representing the company or meeting customers on-site or in the office.
  • Excellent client-facing and internal communication skills, with the ability to build strong working relationships across teams.
  • Fluent in German and English, both written and spoken.
  • Strong technical understanding of charger products and related systems.
  • Required to be proficient in using a computer, including SSH terminals, Anydesk, Teraterm/MobaX, updating software and log reading.
  • Formal training or certification in electrical safety (e.g., LV/HV Authorisation, 18th Edition, CP/NP competency, or equivalent industrial safety courses).

Benefits

  • A collaborative, international team based in our Amstelveen office, with a strong presence across Europe and Asia.
  • Opportunities for professional growth, learning, and development in the rapidly evolving EV sector.
  • The opportunity to shape the future of electrification and contribute to a more sustainable world.

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