Cytek Biosciences

• Install, troubleshoot, maintain, and repair Cytek flow cytometers and upgrade products in a timely and proficient manner. • Represent Cytek professionally and courteously with customers, supporting our reputation for service excellence. • Understand customer needs and provide feedback to help improve Cytek products and services. • Manage your daily schedule to prioritize urgent customer needs and set appropriate expectations for non‑urgent issues. • Provide comprehensive customer support through technical phone assistance, service visit coordination, information gathering, fault isolation, corrective action, and resolution of site visits with high quality and efficiency. • Complete all required business documentation—Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expense reports—with accuracy and timeliness. • Maintain and regularly audit your personal service parts inventory to ensure parts accuracy and readiness. • Perform other duties as assigned to support business objectives.