Nexamp, Inc.

Title: Customer Escalations Lead Location: Chicago United States Job Description: Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. What we're looking for: Nexamp is looking to hire a Customer Escalations Lead to join their Customer Experience team. You will be responsible for Nexamp's highest-risk customer and regulatory issues, protecting the company from financial, legal, and reputational exposure as we scale rapidly. You will be responsible to manage the escalations function end-to-end-delegating day-to-day work, personally handling the most complex regulatory complaints, credit card disputes, and VIP/B2B issues, and tying together Customer Experience (CX), Account Management, and Collections support for key customers. You will be hybrid out of the Chicago, IL office. You will report to the Manager, Customer Retention & Collections. What you'll do: - Own the escalations queue by delegating work, setting monthly goals, and monitoring case volume and timelines, while personally owning the most complex, high-risk, or high-visibility issues. - Direct end-to-end resolution for complex or sensitive escalations-leveraging Salesforce, Zuora, Sigma, and other Nexamp systems along with advanced investigation, negotiation, and de-escalation skills-to deliver timely, compliant outcomes. - Review and approve financial remedies and high-impact customer communications, including billing adjustments, credit memos, regulatory or VIP responses, and project- or utility-wide customer notifications. - Serve as the senior point of contact for escalations affecting commercial accounts, partnering with Account Management to identify risks, drive resolution, and support long-term retention and renewals. - Identify trends in escalations, rework, and customer pain points, and share insights with leadership along with recommended improvements - Support, train, and mentor the Escalation Representative and other CX team members, modeling best practices in case handling, documentation, and customer communication, and ensuring consistent quality across the queue. - Be biased towards action and developing customer focused solutions that can be role modeled and expanded to strengthen the entire CX organization. What you'll bring: - At least 3 years of professional experience in customer support, collections, accounts management, or a similar customer-facing role. - Prior customer support experience in a contact center setting is required. - Demonstrated experience in a leadership role managing direct reports within a customer support environment. - Experience supporting or contributing to process improvement initiatives. - Experience handling complex or VIP customer-support scenarios. - Ability to use standard computer programs, including Microsoft Office Suite and particularly Excel - Proficiency with Salesforce or similar CRM systems. - Experience in utilities, renewable energy, or subscription-based billing is preferred. - Familiarity with Zuora or similar billing platforms is preferred. - Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today. - Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization. - Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality. - Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions. - Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry. - Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions. If you don't meet 100% of the above qualifications, but see yourself contributing, please apply. At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change. You'll love working here because: Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more! Compensation The reasonably estimated salary for this role at Nexamp ranges from $75,000 - $85,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company's stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.

Title: Compliance Manager Location: Washington United States Job Description: Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. What we're looking for: Nexamp is looking to grow their Labor Compliance team and seeking to hire a Compliance Manager. You will be responsible to oversee prevailing wage and apprenticeship compliance across Nexamp's clean energy construction portfolio. This role leads a team of Compliance Analysts and is responsible for ensuring accurate, timely, and defensible compliance oversight aligned with federal, state, and project-specific labor standards, including Davis-Bacon and Inflation Reduction Act (IRA) Prevailing Wage & Apprenticeship (PWA) requirements. You will be hybrid out of the Washington, DC office. You will report to the Director, Compliance. . What you'll do: - Supervise, mentor, and develop a team of 5-10 Compliance Analysts. - Provide coaching to ensure consistent application of regulatory standards and enforcement practices. - Oversee certified payroll review processes to ensure accuracy, consistency, and defensibility. - Ensure proper monitoring of apprenticeship utilization, ratio compliance, and prevailing wage determinations. - Implement quality control procedures to reduce errors and strengthen compliance documentation. - Oversee subcontractor engagement on complex or escalated compliance matters. - Exercise professional authority in high-risk or disputed compliance determinations. - Ensure timely resolution of underpayments, restitution, and corrective actions. - Escalate material risks to the Director with clear recommendations and impact analysis. - Oversee investigations into alleged prevailing wage, fringe benefit, and apprenticeship violations. - Validate audit methodologies and ensure documentation is complete and defensible. - Identify systemic compliance risks and recommend control enhancements. - Monitor federal and state labor law updates and assess impact on company practices. - Lead implementation of regulatory changes into internal controls, processes, and training materials. - Prepare monthly compliance reports summarizing trends, findings, financial exposure, and remediation status. - Translate technical compliance risks into clear business impact summaries for leadership. What you'll bring: - 4+ years of experience in compliance and regulatory auditing. - Previous experience engaging and inspiring teams to excel while focusing on the growth and well-being of team members. - Bachelor's Degree from an accredited university, preferably in Accounting, Law or Legal Studies, Business Administration, Public Administration or a related field. - Demonstrated ability to lead compliance reviews, make defensible regulatory determinations, and oversee resolution of complex compliance matters. - Experience supervising audits and investigations, reviewing underpayment calculations, and ensuring defensible documentation standards. - Advanced ability to analyze large payroll datasets, identify patterns of risk, and maintain structured compliance tracking systems - Ability to use standard computer programs, including Microsoft Office Suite and particularly Excel - Experience in prevailing wage enforcement preferred. - Experience in renewable energy, construction compliance, or federally funded projects preferred. - Experience with certified payroll platforms preferred. - Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today. - Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization. - Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality. - Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions. - Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry. - Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions. If you don't meet 100% of the above qualifications, but see yourself contributing, please apply. At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change. You'll love working here because: Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more! Compensation The reasonably estimated salary for this role at Nexamp ranges from $122,000 - $147,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company's stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.

Manage and optimize SCADA applications and infrastructure, support real-time operations of renewable energy assets, and collaborate with teams to ensure system reliability and compliance while driving improvements in operational performance.

Lead the commissioning of PV and Battery Energy Storage Systems, manage project schedules, troubleshoot technical issues, and validate site performance to ensure alignment with operational and contractual requirements.