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Transcend The Conventional
Field Service Engineer I
Location
District Of Columbia + 1 moreAll locations: District Of Columbia | Washington
Posted
74 days ago
Salary
$37K - $46K / year
Seniority
Junior
Job Description
Field Service Engineer I
Cytek Biosciences
• Install, troubleshoot, maintain, and repair Cytek flow cytometers and upgrade products in a timely and proficient manner. • Represent Cytek professionally and courteously with customers, supporting our reputation for service excellence. • Understand customer needs and provide feedback to help improve Cytek products and services. • Manage your daily schedule to prioritize urgent customer needs and set appropriate expectations for non‑urgent issues. • Provide comprehensive customer support through technical phone assistance, service visit coordination, information gathering, fault isolation, corrective action, and resolution of site visits with high quality and efficiency. • Complete all required business documentation—Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expense reports—with accuracy and timeliness. • Maintain and regularly audit your personal service parts inventory to ensure parts accuracy and readiness. • Perform other duties as assigned to support business objectives.
Job Requirements
- Bachelor’s degree in Life Sciences, Engineering, or equivalent technical military service preferred.
- 0–2 years of experience in a laboratory setting, with experience in flow cytometry considered a strong plus (not required).
- Prior experience in flow cytometer repair or technical support is desirable but not required.
- Basic understanding of biological principles, especially as they relate to flow cytometry.
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