Role Description We’re hiring our first Workforce Management (WFM) Manager to build and embed WFM across HeliosX Customer Service. You’ll own forecasting, capacity planning and scheduling across multiple markets and a blended operation (in-house + BPO, ~200–400 FTE), ensuring we have the right coverage, skills and cost base to deliver a consistently great customer experience. With our WFM platform currently being implemented, this role is central to establishing the foundations: - Defining the planning rhythm - Building scalable models - Partnering with Finance and CS leadership on headcount strategy - Setting the standards for governance, reporting and execution What you’ll be doing: - Own forecasting and capacity planning across markets/channels, turning demand drivers into clear staffing plans (including shrinkage, seasonality, holidays and ramp times) - Provide scenario modelling and recommendations to CS Leadership and Finance to balance service levels, cost and growth - Build and maintain optimised multi-country schedules that deliver the right interval coverage and skills while meeting local labour/contract constraints - Partner with in-house teams and BPOs to improve schedule accuracy, adherence and execution against plan - Embed workforce plans into hiring, onboarding and training timelines by working closely with HR/Training - Help implement and embed our WFM platform, establishing the processes, governance and reporting needed to scale Qualifications - 3–5+ years of Workforce Management leadership experience supporting 200–400 FTE operations - Background managing multi-site, multi-market WFM operations (BPO and/or in-house) - Strong understanding of all core WFM disciplines: forecasting, capacity planning, scheduling, and real-time management - Experience scaling or establishing WFM processes in fast-paced, high-growth environments - Familiarity with WFM platforms (e.g., Verint, NICE, injixo, Playvox, Tymeshift) and workforce data architecture - Experience collaborating with cross-functional teams including CS Ops, Vendor Management, Finance, and Product - Exposure to regulated industries (healthtech, healthcare, telemedicine, fintech) is beneficial Benefits - 25 days holiday plus UK Bank Holidays (excluding two per year) - Private health insurance, along with extra dental and eye care cover - Pension scheme - Enhanced parental leave - Cycle-to-work Scheme - Electric Car Scheme - Free Dermatica and MedExpress products every month, as well as family discounts - Home office allowance - Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)

Role Description Remote, Nationwide – Seeking Inflect Advisory General Manager Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. The Opportunity: - Own top-line growth: build pipeline, originate new work, expand accounts, and deliver revenue targets. - Run the end-to-end sales motion: qualification → discovery → solution shaping → estimating → proposal/SOW → close. - Establish weekly/monthly commercial operating rhythm (pipeline reviews, forecasting, win/loss, account plans). - Translate complex healthcare problems into clear advisory offerings and executable programs for healthcare organizations and health technology companies. - Leverage Inflect's differentiators, including clinical credibility, an operator mindset, and access to Vituity’s network—to win trust quickly, craft high-value engagements, and deliver work that gets adopted, not just recommended. - Build a growing portfolio of advisory relationships and maintain a strong pipeline and repeatable go-to-market motion. - Full ownership of Advisory P&L: growth, margin, utilization, pricing discipline, and reinvestment decisions. - Build the operating model for sustainable profitability (rate cards, staffing model, capacity planning, scope control). - Implement performance dashboards and financial visibility that ensure healthy consulting economics and disciplined operational management. - Turn “bespoke” consulting into repeatable offerings with clear scope, pricing, delivery approach, and measurable outcomes. - Manage the service-line portfolio: decide what to focus on, invest in, refine, or stop based on performance and market signal. - Establish delivery standards, project management systems, engagement oversight, and quality assurance processes that protect delivery excellence. - Implement the infrastructure and cadence required to scale the practice including CRM discipline, project management systems, utilization tracking, capacity planning, engagement quality reviews, and performance dashboards. - Ensure advisory work improves care delivery, operational performance, and patient experience while delivering pragmatic, high-integrity outcomes for clients. - Build and lead a high-performing team: hire, mentor, manage performance, and develop future leaders/engagement owners. - Create clear roles, expectations, and professional development pathways to support growth. - Collaborate across Inflect (Capital, Studio) to convert insight into credibility, relationships, and market momentum. - Translate between stakeholders including C-suite executives, clinicians, operators, technologists, and investors to align solutions with real-world healthcare delivery needs. Qualifications - Master’s degree in healthcare or related field. Professional Services P&L Leadership, HealthCare Sector Dept, Business Development Excellence preferred. - Consultative selling (discovery-first, outcome/value framing, clear solution shaping). - Proposal/SOW scoping, estimating, and pricing discipline. - Strategic account planning and multi-year relationship management. - Operating model design: scalable delivery, quality, staffing/resource allocation. - Data-driven leadership using dashboards and KPIs. - Strong change leadership in ambiguous environments; ability to build adoption without bureaucracy. - Proven ability to lead consultative selling and close complex services deals end-to-end; disciplined pipeline management and forecasting. - Demonstrated ability to protect margin, manage scope, and qualify out of misfit work. - Experience serving healthcare clients and navigating clinical workflows, payer/provider dynamics, and healthcare procurement/regulatory complexity. - Ability to build credibility with clinical, technical, and executive stakeholders; strong senior network. - Owned a professional services/advisory P&L with accountability for revenue growth and margin performance. - Track record of launching/building/scaling a consulting practice through origination and account expansion. - Fluency with utilization, pricing, engagement margin, and capacity planning. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Manage domestic and international travel bookings including flights, accommodation, car hire, transfers, visas, and insurance for sporting teams, athletes, and staff • Oversee complex itineraries including flights, accommodation, transport, meals, and team logistics • Provide expert advice on routes, airline products, fare options, and travel requirements • Work closely with leading sporting brands, professional teams, and national bodies to understand and meet their travel requirements • Manage group bookings, ticketing, changes, and documentation using industry-standard travel systems • Deliver a high‑touch, client‑focused service experience • Handle last‑minute changes, disruptions, and urgent travel requests with calm, professional efficiency • Maintain strong relationships with travellers and internal stakeholders • Provide proactive solutions for disruptions, schedule changes, and urgent travel needs • Ensure compliance with duty‑of‑care, travel policies, and relevant regulatory requirements

• Manage domestic and international travel bookings including flights, accommodation, car hire, transfers, visas, and insurance. • Build complex, multi‑segment itineraries with precision and efficiency. • Provide expert advice on routes, airline products, fare options, and travel requirements. • Deliver a high‑touch, client‑focused service experience. • Handle last‑minute changes, disruptions, and urgent travel requests with calm, professional efficiency. • Maintain strong relationships with travellers and internal stakeholders. • Use GDS platforms (e.g., Amadeus, Sabre, or Galileo ) for reservations, changes, and ticketing. • Operate corporate booking tools and CRM systems accurately and efficiently. • Ensure all bookings comply with corporate travel policies and best‑practice standards. • Manage ticketing deadlines, fare rules, reissues, refunds, and credits. • Provide accurate invoicing and documentation for each booking. • Ensure compliance with duty‑of‑care, travel policies, and relevant regulatory requirements. • Maintain up‑to‑date knowledge of airline rules, hotel programs, and travel supplier offerings.