• Diagnoses and resolves issues with audiovisual installations • Provides user support and trains users on best practices • Contributes to the continuous improvement of audiovisual services

Role Description Mercier Consultancy is excited to offer an exceptional opportunity for an Icelandic Speaking Tech Support Specialist to support a leading streaming service, with the flexibility to work from anywhere in Greece. In this role, you will assist Icelandic-speaking customers by providing expert technical support, ensuring seamless access and enjoyment of the streaming platform. If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers navigate technical challenges, we encourage you to apply and join our dynamic team! Responsibilities - Provide technical support in Icelandic via phone, email, and chat to customers using the streaming service - Troubleshoot and resolve connectivity and streaming issues promptly - Guide customers through product features and usage instructions - Document customer interactions and solutions accurately in the support system - Collaborate with internal technical teams to escalate complex issues and provide feedback - Stay updated on platform updates, new features, and technical best practices - Participate in ongoing training to enhance technical knowledge and customer service skills Qualifications - Fluency in Icelandic and English, both written and spoken - Strong technical aptitude with excellent troubleshooting abilities - Experience in customer support, preferably in the streaming or technology sector - Excellent communication and interpersonal skills - Ability to work independently and efficiently from any location within Greece - Customer-focused attitude with a problem-solving mindset - Familiarity with customer support software is an advantage Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes Job Summary: Supports Medical Laboratories in the development and maintenance of all Laboratory Information Systems. Functions as a member of the Laboratory Information System support team providing 24-hour-a-day 7-day-a-week technical support as appropriate. Job Duties: - Assists with the development and maintenance of the laboratory information system. - Performs file maintenance and updates software as requested. - Verifies that all data has been entered correctly. - Provides the IS Help Desk with support as appropriate. - Assists in the testing and verification of software provided in periodic software releases. - Assists in the testing of any software changes prior to those changes being installed in the production area. - Aids in the verification of reports as to completeness and accuracy before releasing into the production area. - Develops and runs ad hoc reports as required; meets the requestors needs in a timely manner. - Monitors, maintains and troubleshoots instrument interfaces. - Performs frontline trouble shooting of peripheral devices and all applications. - Aids in the diagnosis and prevention of errors and notifies the appropriate individuals. - Assists in the development of Laboratory Information System policies and procedures for intra-departmental functions. - Supports the process of change control maintaining required documentation and assuring communication with lab and non-lab users of the Laboratory Information System and associated systems. - Participates in computer orientation, training and in-service programs for all levels of laboratory personnel. - Provides similar services for other users as required. - Participates in operational development assuring trouble-free interfacing between the Laboratory Information System and other hospital and clinical information systems. - Assists in supporting medical laboratory outreach activity including maintenance of reference lab interfaces and production and distribution of ad hoc reports as required. ​ Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. ASCP Certification as Medical Scientist or Medical Technologist preferred. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years). Position Details: - ​​​Supports Medical Laboratories in the development and maintenance of all Laboratory Information Systems. Functions as a member of the Laboratory Information System support team providing 24-hour-a-day 7-day-a-week technical support as appropriate. - Assists with the development and maintenance of the laboratory information system. - Performs file maintenance and updates software as requested. - Verifies that all data has been entered correctly. - Provides the IS Help Desk with support as appropriate. - Assists in the testing and verification of software provided in periodic software releases. - Assists in the testing of any software changes prior to those changes being installed in the production area. - Aids in the verification of reports as to completeness and accuracy before releasing into the production area. - Develops and runs ad hoc reports as required; meets the requestors needs in a timely manner. - Monitors, maintains and troubleshoots instrument interfaces. - Performs frontline trouble shooting of peripheral devices and all applications. - Aids in the diagnosis and prevention of errors and notifies the appropriate individuals. - Assists in the development of Laboratory Information System policies and procedures for intra-departmental functions. - Supports the process of change control maintaining required documentation and assuring communication with lab and non-lab users of the Laboratory Information System and associated systems. - Participates in computer orientation, training and in-service programs for all levels of laboratory personnel. - Provides similar services for other users as required. - Participates in operational development assuring trouble-free interfacing between the Laboratory Information System and other hospital and clinical information systems. - Assists in supporting medical laboratory outreach activity including maintenance of reference lab interfaces and production and distribution of ad hoc reports as required. ​ ​Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. ASCP Certified Medical Laboratory Scientist/Medical Technologist preferred. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years). Additional Job Description - 8am-4:30pm - Less than 25% - May have to travel to Geisinger facilities - Medical Technologist/Medical Laboratory Scientist - Epic experience, DI (Data Innovations) experience, Infinity experience Benefit Highlights: • Full benefits (health, dental and vision) starting on day one • Three medical plan choices, including an expanded network for out-of-area employees and dependents • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution • Company-paid life insurance, short-term disability, and long-term disability coverage • 401(k) plan that includes automatic Geisinger contributions • Generous paid time off (PTO) plan that allows you to accrue time quickly • Up to $5,000 in tuition reimbursement per calendar year • MyHealth Rewards wellness program to improve your health while earning a financial incentive • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones • Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more - Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance Education: Associate's Degree-Related Field of Study (Required), Bachelor's Degree-Related Field of Study (Preferred) Experience: Minimum of 2 years-Relevant experience* (Required) Certification(s) and License(s): Certified Medical Laboratory Scientist/Medical Technologist - American Society for Clinical Pathology (ASCP) Skills: Communication, Computer Literacy, Laboratory Equipment Operation, Laboratory Information Systems (LIS), Laboratory Services, Laboratory Supply And Inventory Management OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

The application window is expected to close on: 04/24/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Serves as a senior technical expert, leading the resolution of high-impact technical escalations and advocating for systemic improvements that enhance long-term customer outcomes. Acts as a strategic customer advocate by deeply understanding customer environments and aligning Cisco's solutions to deliver measurable business value. Drives innovation and technical transformation, including the integration of AI and automation, through the development of intellectual capital, scalable tools, and architectural guidance that shape service delivery and product direction. Leads cross-functional initiatives, partners closely with Engineering, and influences executive decision-making to align CX operations with Cisco's strategic goals. Mentors and develops talent, fosters community engagement, and promotes a culture of continuous improvement across the technical consulting engineering organization. What You'll Do -Operate as a senior technical expert across multiple technologies, leading high-impact escalations and initiatives that span teams and architectures. -Act as a senior escalation point for urgent customer issues, managing situation rooms and catastrophic outages with urgency and precision. -Build deep understanding of customer environments and pain points, advocating for systemic fixes and long-term solutions while ensuring alignment with Cisco's services. -Drive systemic improvements by translating technical challenges into actionable enhancements for support, engineering, and delivery teams. -Develop and scale intellectual capital through internal and external documentation, training, automation assets, and enablement content. -Mentor and coach TCEs, lead trainings, hackathons, and foster technical community engagement. -Optimize delivery within a technology domain by leveraging emerging AI tools for automation, simplification, and knowledge sharing. -Partner with Engineering and internal stakeholders to close feedback loops, enhance service delivery, and address systemic product issues. -Lead and participate in case reviews, quality initiatives, and content curation to drive operational excellence and continuous improvement. -Collaborate across shifts and regions to ensure consistent innovation, issue resolution, and alignment within and across technologies. Minimum Qualifications Typically requires Bachelor's degree in relevant field with 8+ years of related experience, or Master's degree with 6+ years of related experience, or equivalent related work experience Expert level (e.g., CCIE) or equivalent relevant certification expected Preferred Qualifications -Proven experience leading high-impact technical escalations and initiatives across teams or regions -Deep expertise in multiple Cisco technologies and driving systemic improvements -Demonstrated ability to mentor, coach, and develop technical talent -Strong skills in developing documentation, training, or automation assets -Experience leveraging AI tools to optimize support delivery and knowledge sharing Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $158,200.00 to $200,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.