• Provide troubleshooting and maintenance for a Google Apps Script–based ERP system and planning dashboard. • Diagnose and resolve system issues using both technical knowledge and in-house Gemini AI guidance (trained on the core script). • Address issues caused by human error (e.g., misspelled item names, incorrect transaction entries). • Monitor and maintain Google Sheet performance to prevent processing delays or timeouts. • Adjust and fix structural spreadsheet issues (e.g., moving tables, formatting corrections). • Identify weaknesses and improvement opportunities within the system. • Provide prompt solutions when the system encounters errors or becomes unresponsive. • Communicate clearly in writing and participate in occasional calls when needed.

• Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses • Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools) • Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs • Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers • Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently • Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests • Follow established service standards, procedures, and escalation protocols to ensure quality and consistency • Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.

• Respond to player inquiries promptly via live chat, emails, and other communication platforms • Manage player expectations by providing timely updates and resolutions • Take ownership of incoming chats to ensure no messages are left unanswered • Maintain accurate records of player issues and solutions • Collaborate with other departments for administrative tasks and translations • Ensure timely completion of tasks essential to the company's interests

• Deliver prompt and effective assistance to our customers • Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more • Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution • Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients • Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture • Demonstrate the ability to work independently and make informed decisions to address client needs and concerns