POSITION SUMMARY: The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement. As an Implementation Manager on the Commercial New Client Implementations team, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client. The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients. The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success. ESSENTIAL FUNCTIONS: - Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team. The role is client facing. - Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction. - Communicate status and risk to appropriate client and Express Scripts leadership. - Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation. Finalist opportunities may be virtual or in-person at a client site. - Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects. - Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture. - Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners. - Critical thinker with project management experience and proven ability to lead and manage multiple projects simultaneously - Demonstrated ability to coordinate resources cross-functionally to resolve complex issues and deliver results on behalf of our partners and clients - Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision - Willingness to work a flexible schedule during high-volume periods to accommodate business requirements QUALIFICATIONS: - High School Diploma required - Bachelor's degree preferred - 3 plus years relevant experience required - Project management experience required - Knowledge of pharmacy benefits management products and processes preferred - Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred - Excellent verbal and written communication skills required - Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred - Strong problem solving and critical thinking skills with situational awareness preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Title: Process Excellence and Implementation Lead Location: Remote within the United States Reports to: Chief Executive Officer Duration: 1-year full-time contract role with potential to extend The Opportunity. Verra is a global leader in the development and management of high-integrity, high-impact programs for climate, sustainable development, and environmental projects. We have a long legacy of managing programs spanning standard-setting, validation/verification body management, project review, credit issuance, and registry operations. As project volumes and methodological complexity increase, we are seeking to improve cycle time, consistency, and reviewer efficiency while maintaining environmental integrity and governance rigor in our review process. We are transforming how we operate our programs by modernizing the end-to-end project review ecosystem, linking upstream readiness, digital submission and triage, and internal review execution. This role will lead operational transformation through process audits, implementing clear ownership and controls, and practical governance that reduces cycle time while protecting quality and integrity. You will convene and align cross-functional partners (including Verra’s Registry, Certification, Audit & Accreditation, Technology Solutions, Program Development, and Market & Client Relations teams) to identify and resolve friction points, bottlenecks, standardize ways of working, and ensure changes translate into measurable improvements in review times, throughput, transparency, and stakeholder experience. The Role. Lead transformation of the project review and associated Verra processes and tools, in collaboration with Verra staff, to significantly reduce project review duration while maintaining the integrity and quality of Verra decisions. Process mapping and intervention: Identify and manage the implementation of opportunities for reducing review times, including: - Review process mapping exercises already undertaken - improved role clarity, handoffs, automation, and decision points - recalibrating the interface between Verra reviews and independent audits performed by validation/verification bodies - eliminating sources of rework, delay, and manual overhead. Digital review process improvement: Assess Verra’s digital tools for UI and UX effectiveness, customer friendliness, and identify ways to improve project submission quality, reviewer task execution, and decision support, reduce preventable errors, and embed guardrails, guidance, and structured workflows. (Verra’s Project Hub is our primary platform for digital project submission and reviews; it connects to our registry and several other internal databases.) Help build a resilient system that appropriately shifts accountability from individuals to the platform itself, recognizing that achieving this will require sustained dialogue, alignment, and change management. Automation & AI opportunities: Work with tech services and project reviewers to identify and implement high-value automation use cases and potential use of AI in completeness checks, requirement alignment and risk flagging, reviewer decision support, comparison to precedent, and structured comment/response management. Change management: Facilitate day-to-day execution of process changes to ensure acceptance and adoption by users, implementing improvement ideas through clear plans, disciplined follow-through, and fast issue resolution in a way that works with the staff operating the various parts of the system. - Engage affected team members in identifying improvement areas and facilitating transitions to improved processes - Run an operating cadence for improvements (intake, prioritization, sprint/backlog management, communications, training, and adoption tracking) so changes are implemented consistently across teams. - Serve as the escalation point for review bottlenecks and readiness issues, working directly with internal teams and external partners to remove blockers, improve submission quality, and sustain faster cycle times. Revenue debottlenecking: Coordinate with all departments to identify revenue-generating opportunities in order to maximize efficiency of workflows that impact Verra revenue Our Team. You’ll work primarily with the CEO, Program Management Department, and Tech Solutions team, with opportunities to engage with all departments to improve interrelated processes. Verra colleagues: - Come from diverse locations and backgrounds, including carbon market experts, project developers, consultants, climate negotiators, researchers, and auditors. - Are committed to advancing climate action and sustainable development through high-quality standards and programs. What we’d like to see. - 10+ years of relevant experience with process optimization to achieve transformational improvements to operational systems, including process redesign and operational efficiency, ideally across a variety of organizations - Demonstrated experience with process overhaul in regulatory or certification-related review processes - Prior experience leading process improvement initiatives using Kanban, Lean Six Sigma, and other industry best practice continuous improvement methodologies. - Hands‑on experience with automation and applied AI to improve process efficiency - Experience analyzing operational data to identify constraints and scale proven process patterns that drive greater efficiency and throughput - Ability to work embedded with business and technical teams to apply proven change management approaches - Highly effective written and verbal communication skills. Note: As a global organization based in the US, we’ve adopted English as a standard business language for written and verbal communication - A pragmatic, delivery-oriented approach that effectively and iteratively priorities and implements improvement opportunities - Passion for climate action and sustainable development and knowledge of carbon and sustainability markets in either a voluntary or regulatory context, is desirable, in Verra’s context, this includes the role of project proponents, validation/verification bodies, standards bodies and credit buyers Physical Demands. The physical demands described here are representative of those a teammate must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Specific vision abilities required by this job include close vision for computer work. Work Environment. The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to sit at a computer terminal for an extended period. - Access to reliable Wi-fi with a distraction-free workspace. Working at Verra. Verra is a global leader helping to tackle the world’s most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to helping reduce greenhouse gas emissions, improve livelihoods, and protect natural resources across the private and public sectors. We’ve created a culture of flexibility and autonomy. You’ll be able to work with remote teams from diverse countries and industries. Wherever possible, we aim to find mutually agreeable solutions for international hiring. The final compensation offered will be contingent upon role, level, and location. Our Talent team can share the specific salary range for your preferred location during the hiring process. Salary is one component of Verra’s total compensation package, which also includes: - Medical, vision and dental care, and life insurance - Verra contributions to each employee’s retirement plan/pension scheme with employee and employer contributions - Paid leave, comprising 22-30 days of vacation, 7 days of annual sick leave, holidays, and a sabbatical after five years of service Verra is committed to diversity, equity, and inclusion in all our work, and doing so successfully is crucial to embodying our established values: Teamwork, Results, Integrity, Balance, and Exploration. We actively celebrate belonging among our team members’ different abilities, sexual orientations, ethnicity, faith, and gender. How to Apply. Please send us a Cover letter (not to exceed one page) and your Resume/CV (not to exceed two pages) via our careers page. Applications will be reviewed on a rolling basis. Verra provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. As such, we conduct our recruitment and hiring without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, marital status, pregnancy, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable federal, state, and local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact humanresources@verra.org to request accommodation.

• Engage with our customer's technical teams to analyze and understand current DevSecOps/CI/CD/Policy & Template Governance tools and processes • Architect and implement an optimized Harness setup for integration, scale, and repeatability • Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their CI/CD process, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements • Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns • Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement • Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base • Consult on DevSecOps/CI/CD best practices, processes, solutions, etc. • Interact with customers on a professional, meaningful and technically deep level • Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution.

Description The Training Specialist provides our clients with optimum knowledge and use of the software and assists them in their transition to Office Practicum. In this role, the incumbent may specialize in either billing or clinical areas. Essential Functions / Tasks / Duties / Responsibilities: - Use our blended learning model to train physicians, mid level providers, clinical staff and support staff in the use of Office Practicum’s electronic health records and practice management software. - Delivers training through our different modalities of training: - Instructor Led: - 1-1 web based training - Group Training: - Multiple practices - Remote - Onsite - Onsite - Go live support - Superuser training - Webinar - Group monthly webinars - Perform workflow analyses and develop electronic based practice workflows during the implementation process on an as needed basis. - Regularly plan and deliver education/training required for implementation of software solution for go-live. - Assist in content creation for training outlines as needed - Stay current with software releases - Troubleshoot and communicate potential problems and issues at client sites to other members of the implementation team on an as needed basis. - Regularly provide remote and onsite go-live support for clients. - Work with staff and physicians to optimize the use of software solutions through continuing education and training. Requirements Competencies - Critical Thinking: Problem-solving with a focus on abstract software concepts. - Communication: Expert in presentation, active listening, and technical writing. - Adaptability: Change-tolerant and quick to master new software applications. - Client Management: Service-oriented with the ability to manage expectations under pressure. - Instructional Flexibility: Capable of tailoring content for diverse learning needs. - Ownership: Highly organized, independent, and committed to continuous self-development. - Knowledge: understanding of the healthcare industry, physician office workflows, meaningful use, and patient centered medical home. Education / Professional Certifications or Licenses: - Bachelor’s Degree strongly preferred Experience Requirements: - 2-4 years experience training end users on EHR systems at client sites and remotely. - Experience in ambulatory settings, preferably pediatrics. - Experience developing Training Curriculum materials is a plus. Work Environment / Physical demands/ Travel Requirements: - This job operates in a professional remote office environment. This role routinely uses standard office equipment such as laptop computers, and smartphones. - Travel: 50% or up to 2 weeks per month - Prolonged periods of time sitting when not traveling. Core Values: Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values: - We are Clinician First - Pediatric Care is our Home - We Deliver on our Commitments - Our Success is Based on Results - We Believe in the Power of Teams We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve. Benefits: Our team members enjoy a variety of benefits, including but not limited to: - Medical, Prescription, Vision, and Dental Insurance - Life Insurance - 401(k) with company match - Paid Time Off, Holidays, and Volunteer Hours - Company Wellness Program - Employee Assistance Program - Short and Long Term Disability Insurance - Pet Insurance - Tuition Assistance Program - Employee Recognition Program Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.