Role Description We are seeking an experienced Member Services Associate who is energetic, enthusiastic, and hardworking to join our growing team. The Associate will report to the Manager of the Member Services Team. The right candidate will bring a history of luxury hospitality customer service, be flexible, attentive, and strategic, adapting to ever-shifting situations at a moment's notice. They will be able to anticipate the needs of guests and potential reservation issues before they arise. This role serves as the prestigious central nexus for all our esteemed call inquiries. Thorough and fastidious with the ability to constantly grow, improve, and expand their skill set, the Member Services Associate is responsible for all aspects of a pleasant and memorable client experience. Responsibilities & Expectations - Address all incoming reservation correspondences received via phone call, text message, and email. - Reservation coordination for multiple locations: approving reservations, updating reservations, cancelling reservations, etc. - Arranging ground transportation as needed based on reservation requests. - Coordination of food and/or amenity requests in collaboration with all relevant departments. - Assisting with all general inquiries received via phone call and email such as but not limited to: Membership rates, PS services, general questions, etc. - Able to proficiently use Microsoft Office and learn CRM Dynamics platforms. - Must possess both excellent written and verbal communication skills driven by luxury hospitality. - Experience working in a team environment – team player. - Ability to work in a dynamic fast-paced environment and be part of a growing business. - Must feel comfortable servicing high-net worth clientele. - Strong attention to detail. - Able to prioritize and switch from task to task quickly. - Able to problem solve. - Answering reservation calls, sales & customer service inquiries. Requirements - This will be a full-remote role working with our Member Service Team located in various states spanning across the West and East Coast. - Must have access to a quiet work environment with no background noise or distractions. - 2-3 years of experience in a luxury customer service/hospitality related field required. - Experience in a customer service, airline and/or hospitality industry related leadership role preferred. - Experience working with high end clients in a luxury hospitality setting required. - Spanish speaker preferred. - Minimum education requirement of High school Diploma/GED. - Pass a pre-employment drug screening + background check. - Collection of SSN as part of the background check process will be required. - Must be authorized to work in the United States. - Scheduling flexibility is required. PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts. Benefits - Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability. - 401K retirement plan with company matching. - Health and Dependent care FSA and HSA with company matching. - Merit-based raises and bonuses. - 12 PTO Days / 6 Paid Sick Days Prorated Annually. - Monthly health & wellness and cell phone reimbursement. - Parental benefits 100% paid up to 6 weeks. - Friends & Family Discounted PS Use. - Tuition Reimbursement. - Paid training. - A great career path with promotion opportunities. - Compensation $23.75 - $27/hour (dependent on experience and geographic location). Overtime opportunities available. This is a non-exempt full-time role.

Role Description We are looking for a detail‑oriented and process‑driven Senior Reliance Care Associate to strengthen the quality and effectiveness of our customer support operations across phone, chat, and email. The ideal candidate will bring strong experience in quality assurance, customer service excellence, and support‑tool optimization, with a passion for improving both team performance and the customer experience. This role is perfect for someone who is both analytical and collaborative, thrives in a fast‑paced environment, and is committed to driving continuous improvement across support teams and systems. - Quality Assurance - Check the quality of customer conversations across phone, chat, and email to ensure they meet our standards. - Create and use scorecards to measure team members' performance. - Run regular checks (audits) to identify problems and areas for improvement. - Ensure the team follows our rules and meets service level agreements (SLAs). - Find ways to improve workflows and enhance customer satisfaction. - Team Leadership and Coaching - Lead and support a team of 10 or more customer support agents. - Conduct regular one-on-one meetings to provide feedback and facilitate growth. - Train team members on handling difficult customer situations. - Create individualized improvement plans for team members. - Handle escalated customer issues requiring senior attention. - Complex Case Management - Manage difficult customer cases involving multiple health issues or complex situations. - Collaborate with other teams (medical, claims, operations) to resolve complex problems. - Oversee emergency scenarios and ensure serious cases are managed properly. - Follow up on unresolved issues to ensure they are closed. - Data and Reporting - Utilize data to identify patterns, problems, and opportunities for improvement. - Create reports and dashboards to track team performance (CSAT, AHT, FCR, QA scores). - Share insights with leadership to support better decision-making. - Track and report on SLA compliance and turnaround times. - Systems and Process Management - Set up and manage Zoho Desk to enhance team efficiency. - Create workflows, automation rules, and ticket routing to expedite processes. - Design templates and macros for quicker customer responses. - Write and update Standard Operating Procedures (SOPs) for team adherence. Qualifications - Bachelor's degree (any discipline) - Must have completed NYSC or have a valid letter of exemption. - Minimum 3 years’ experience in customer support operations. - Minimum 1-2 years’ experience in quality assurance (checking work quality, creating scorecards, coaching team members). - Experience leading or supervising a team of 5 or more people. - Experience using any ticketing or helpdesk software (e.g., Zendesk, Freshdesk, Intercom, Zoho Desk). - Good skills in Excel or Google Sheets (can create reports, use formulas, make charts). - Strong written and spoken communication skills. Requirements - Experience with Zoho Desk specifically. - Experience in health tech or health insurance industry. - Experience with data analysis or basic SQL. - Experience setting up automation and workflows in support software. Benefits - Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits: Salary benchmarked against the best in the industry. - Premium Health Insurance: Comprehensive health coverage for you and your family. - Unlimited Leave: Take the time you need—no limits, no questions. - Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance: Support for ongoing professional growth and skill enhancement.

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose:The Product Support Supervisor is responsible for handling escalated requests, maintaining tracking of licenses and software application discs, license keys, and the PCLS software server, and nurturing vendor relationships. The Product Support Supervisor is also responsible for collaborating on and producing content for the knowledge database and training materials for more junior team members. As a Product Support Supervisor, you will act as a SME driving alignment across the team. In addition, you will lead and manage IT Support Team projects and enable projects outside the Support Desk area as needs arise. Key Responsibilities: - 40% Delivery & Execution: - Provides on-call support at Team Lead level in paging system - Documents, reviews and ensures that all quality and change control standards are met - Partners to resolve escalated technical and executive level issues - Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc. - Engages, tracks, and partners with The Home Depot teams to build relationships and ensure root cause fixes are implemented - Leads and manages projects within the IT Support Teams; provides engagement, consultation, and direction for projects outside of the Support Desk - Drives alignment and improvement across the IT Support - - 30% Administration & Operations: - Monitors daily business operations; assigns and delegates work to the team to meet SLAs (e.g., HPSM inboxes, CMS L2 phone queue) - Creates reports to help run business needs (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues) - Assesses sets, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team accountable to meeting these standards - Communicates regular pertinent product update information to keep knowledge current - 30% People: - Provides leadership, mentoring, and coaching to the team - Attracts, retains, and develops top talent - Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback - Acts as a proponent of best practices - Facilitates the onboarding and ramp up of new team members - Monitors and observes team performance Direct Manager/Direct Reports: - Typically reports to the Product Support Manager or Sr. Manager. Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. - Must be legally permitted to work in the United States Preferred Qualifications: - 3-5 years of relevant work experience - Expertise in CRM or standard help desk ticketing systems, and remote monitoring and management software - Proficient in Microsoft Office standard applications - Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems - Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments - Expertise in administering antivirus software - Expertise in administering mobile devices and mobile device management systems - Expertise in data management (backup) software and Windows Server - Expertise in DNS, DHCP, Internet infrastructure, and IP informational tools - Expertise in setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers - Expertise in contributing to and developing content for a knowledge database and team training documentation - Expertise in guiding and coaching more junior team members - Expertise in setting high standards through action - Proficient in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness - Experience managing and growing team members in a professional setting Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 3 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs - Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals - Collaborates: Building partnerships and working collaboratively with others to meet shared objectives - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique - needs of different audiences - Customer Focus: Building strong customer relationships and delivering customer-centric solutions - Decision Quality: Making good and timely decisions that keep the organization moving forward - Develops Talent: Developing people to meet both their career goals and the organization's goals - Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives - Ensures Accountability: Holding self and others accountable to meet commitments - Manages Conflict: Handling conflict situations effectively, with a minimum of noise - Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement - Resourcefulness: Securing and deploying resources effectively and efficiently For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $60,000 - $120,000

AAA Club Alliance is seeking Corporate Travel Agents (After Hours) to join our dynamic Corporate Travel Team! This is a work from home position and the Travel Agent would be responsible for fulfilling domestic travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed. The ideal candidate for this position must be knowledgeable in domestic faring and provides exceptional customer service through the communication of travel related information. **This is a work from home position, but candidates must live within our territory, This will be a full-time opportunity and will require working 5 days of the week. Afterhours Schedule: - Thursday - Monday 4:00PM- Midnight EST - There is flexibility on the shift times and days To the qualified candidate, we offer: AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer: - A competitive starting hourly rate depending upon experience plus 8% Shift Differential for 2nd shift. - $25.81-40.09 - Comprehensive health benefits package - Over 3 weeks of paid time off accrued during the first year - Paid time off to volunteer - Tuition reimbursement - 401(K) plan with company match - Complimentary AAA Premier level membership - Eligible for bonus program What you’ll do as a Corporate Travel Agent: - Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. May handle group reservations. - May respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate. - Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately. - Move market share for AAA preferred suppliers/vendors as applicable. - Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. - Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. - Achieve individual and contractual service level goals related to telephone, quality, and productivity. - Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. - May build airline reservation system profiles for use with a specific group of travelers. - Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control. - Ensure optimum customer service through effective use of phone systems and positive telephone service techniques. - Other duties as assigned What we are looking for: - High school diploma or equivalent. - 4+ year’s active Travel Consultant experience in the past 6 years. - 1+ year’s international experience preferred. - Must have current experience with Sabre GDS. Full time Associates are offered a comprehensive benefits package that includes: - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year - And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service