Posting Date 03/24/2026 3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America Join DaVita Integrated Kidney Care (IKC) as an Engagement Specialist At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Position Details: - Location: Remote, work from home. This is currently a Remote position. However, we value in-person patient care and may transition to a hybrid-remote model in the future. - Schedule: Monday–Friday, full-time schedule with the ability to accommodate patient availability- flexibility is key. No nights, No weekends, No on call. Daily may start time between 7:00–8:00 AM - Home environment must include a quiet, private office space with high-speed internet (Ether cable may be required) to support efficient use of all programs. Engagement Specialist Responsibilities: - Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments - Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person - Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate - Maintain accurate documentation and communicate patient updates to the care team - Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement - Organize outreach efforts by urgency and importance to maximize patient impact Care Coordinator Responsibilities: (May represent some role responsibilities) - Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments - Perform outbound calls and respond to inbound calls from patients, providers, and Village resources - Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed - Assist the clinical team with moving patients through the continuum of care by completing tasks as directed - Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs - Communicate directly with patients in a timely and professional manner - Maintain accurate, complete, and confidential documentation - Demonstrate exceptional two-way communication, both oral and written - Act in alignment with DaVita’s mission and values to deliver high-quality patient care Qualifications: - High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred - Previous IKC experienced required - 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred - Prior healthcare experience preferred - Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook - Strong verbal and written communication skills, active listening, and motivational engagement techniques - Highly organized, with excellent time management and follow-through - Ability to work both autonomously and collaboratively with care team members - Home workspace must provide a quiet, private environment with reliable high-speed internet Why You’ll Love Working Here: - Directly impact patient care and engagement for complex chronic conditions - Be part of a mission-driven, collaborative care team - Flexible hybrid schedule with opportunities for professional growth - Supportive environment that values innovation, communication, and patient-centered care Join our team and help patients navigate their care journey What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #LI-TS2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $20.50 - $26.00 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

• Complete intake process and data entry for all documents received into the Patient Support Program • Follow all requirements associated with compliance to guidelines and relevant regulations, including HIPAA and patient privacy • Triage documentation to appropriate parties based on defined requirements • Responsible for detailed and thorough documentation of information in the Patient Engagement Platform • Report any adverse events within 24 hours of awareness to appropriate departments within Insmed • Participate in regularly scheduled team meetings; and team events

What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. This means that you get all the earning potential of a trillion-dollar industry without having to give up the security of your current position. Pay off your house early, take the vacations your family deserves, or save for early retirement. 20 hours per week, from home, is all it takes to learn a new skill that could change everything! Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Benefits: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages virtually • Completing applications for insurance products • Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of South Carolina** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. - Further your education and earn a college degree through our Qualfon University program - Free access to personal and professional support through the Qualfon care coaches program - Medical, dental benefits, vision and life & accident insurance for full-time employees - Competitive wages - Opportunities to earn additional income through incentives - Paid time off - Paid Training - Employee discounts - We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values - Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: - Answer incoming calls and assist customers, pharmacies, and doctor offices. - Research information in databases to resolve customer service issues - Maintain composure in escalated situations - Operate accurately and efficiently in a fast-paced environment - Handle multiple responsibilities at one time - 100% attendance during training Qualifications - At least 1 year of Call Center experience preferred. - At least 1 year of work at home experience required. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance - Excellent verbal, written, and listening skills - Professional and articulate voice - Ability to multi-task in several computer applications at once while holding a conversation with a customer - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude - Computer savvy and can resolve minor technical issues with minimal assistance - Basic math skills required - Ability to problem solve - At least 18 years of age or older - High School Diploma or GED Work at Home Requirements: - Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted) - Operating system – Windows 11 - Webcam-Video available - The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred - CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor - Minimum of 128GB storage available. - High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot - Wired provider- No mobile broadband connections allowed - Upload speed of 25 Mbps; Download sped of 50 Mbps - The Internet service provider (ISP) must be highly stable with 1% or less packet loss - Latency under 100ms - USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.