Overview We’re seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. This role is part of our Professional Services team and is focused on delivering a seamless, high-impact experience for external clients. The ideal candidate has a strong background in SaaS implementation, excels at managing multiple client engagements, and is comfortable working with senior HR, Legal, and IT stakeholders. This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations. What This Role Is: - An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings - A client-facing implementation specialist with expertise for a SaaS product - A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization What This Role Isn't: - A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support - A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account - An an internal IT project manager or internal systems implementation role - An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions. At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us. At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading. Click here to learn more about our values and benefits The Opportunity - Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training. - Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines. - Communication: Maintain consistent communication with leadership, project teams, and clients. - Relationship Management: Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence. - Creative Planning: Develop structured project plans to expedite clients’ time to value and establish trust. - Make an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions. - Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines. Qualifications Experience - At least 5 years of software implementation experience, experience implementing HR SaaS is a plus. - Change Catalyst: Proven ability to drive organizational change and enhance internal/external processes. - Effective Communicator: Demonstrated track-record of exceptional communication across all levels and functions of an organization. Skills - Autonomous Worker: Self-starter with the ability to work independently. - Strong Communication Skills: Exceptional oral and written communication, including facilitating training and leading executive meetings. - Organizational Proficiency: Strong organizational, prioritization, and analytical abilities. - Adaptability: Quick learner, ready to master new systems and processes. - Collaborative Influence: Able to work effectively across various organizational levels. - Client Satisfaction Champion: Track record of enhancing client satisfaction through engagement and communication. - Agile Project Manager: Capable of managing multiple enterprise-level clients in dynamic environments. - Cross-Functional Collaboration: Experienced in working with engineering, product, and customer support teams. Perks and Benefits Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Benefits: - Stay healthy and happy with our comprehensive medical, dental and vision plans. - You can also choose from FSA or HSA options to suit your needs. - Save for your future with our 401K plan that matches your contributions. - Enjoy paid leave for various life events, such as sickness, disability, or parenthood. - Own a piece of the company with our #Allin Shares Program. Perks: - Take a break from work with our unlimited PTO policy to refresh and recharge. - Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time. - Own a piece of the company with our #Allin Shares Program. - Earn extra cash by referring qualified candidates to join our team. - Access professional and personal support through our employee assistance program. - Work from anywhere with our remote work environment that fosters collaboration and creativity. * - Join a fun and energetic team that values your suggestions and new ideas. - Receive a competitive salary and meaningful opportunities for growth. Learning and Development - Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers. - Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities. - Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels. - Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency. * Based upon business needs

• Develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers • Provide highly customized project management for planning, prioritizing, and executing implementation project work for our largest, most strategic customers within EB as well as holding an expertise in statutory and PFML • Initiate and lead projects to identify and resolve implementation transition issues specific to each client and assist with making decisions on recommendations for new processes or procedures • Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions • Effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations • Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests • Provide training and mentoring to Implementation Managers and others as needed • Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines

• Develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers • Drive and develop a customized implementation plan for each new national, mid-market, or regional account • Serve as point person, both internally and externally, to ensure efficiency and consistency throughout implementations • Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally • Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests • Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: - Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. - Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. - Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase. What you will do: - Responsible for being the main point of contact for TPA (an external client) for new group implementations - Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc. - Ensure all requirements are documented in the standard project templates and tools - Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle - Maintain a detailed project plan and an open items log for project monitoring purposes - Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity - Conduct administrative tasks supporting data entry of new group implementations within the applicable systems - Build client profile utilizing CRM tool - Act as a liaison between the internal contracting team and the Implementation Team - Act as a liaison between the internal invoicing team and the Implementation Team - Provide go live support to the Implementation Managers, Implementation Analysts and the TPA - Participate in post go live discussion to improve identified performance opportunities - Participate in the new group implementation lifecycle - Participate in internal and external client meetings - Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones - Provide attention to detail on all project requirements to ensure the client’s needs are met - Ability to be a self-starter and take initiatives What you will bring to SmithRx: - Bachelor's degree or equivalent work experience preferred - Healthcare and/or pharmacy experience strongly preferred - Experience coordinating complex tasks across multiple projects and clients - Experience in a customer service role - Corporate experience preferred - Proficiency in Microsoft Office required - Proficiency in the Google platform/apps preferred - Proficiency using Salesforce - Strong communication skills via face-to-face meetings, conference calls and written correspondence - Strong team orientation and desire to succeed - Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company - Ability to work with tight deadlines and solve for near term deliverables - Ability to manage multiple projects and tasks with grace, efficiency, and ownership What SmithRx Offers You: - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance - 3 Weeks Paid Time Off - Paid Company Holidays - Paid Parental Leave Benefits - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-Term and Long-Term Disability - Wellness Benefits - Commuter Benefits - Employee Assistance Program (EAP) - Well-stocked Kitchen In Office Locations - Professional Development and Training Opportunities