HR Acuity LLC

Role Description The Enterprise SaaS Sales Leader owns the strategy and execution for driving enterprise revenue growth in the HR tech market. This role leads and scales a high-performing, remote B2B sales team, partners closely with the CRO and cross-functional leaders, and delivers complex, multi-year deals with large organizations. Reporting to the Chief Revenue Officer, this leader is accountable for: - Enterprise revenue outcomes - Forecasting rigor - Deal quality - Talent performance The ideal candidate brings: - Deep mastery of the enterprise SaaS sales cycle - A data-driven coaching mindset - Strategic thinking combined with operational discipline - High standards for performance and quality At HR Acuity®, we empower our team to #BeBold, #WorkSmarter, and be #BetterTogether. The Opportunity What you'll do: - Own enterprise revenue performance end to end, including pipeline creation, deal execution, forecasting accuracy, and multi-year growth. - Lead, coach, and scale a high-performing enterprise sales team, setting clear and high standards through disciplined, data-driven coaching and accountability. - Run a structured enterprise sales motion, applying deep expertise in complex buying cycles, executive multi-threading, and deal strategy. - Maintain disciplined deal inspection, challenging assumptions, improving deal quality, and delivering predictable outcomes. - Establish forecasting methodology and rigor, balancing short-term accuracy with long-term pipeline health. - Partner cross-functionally with Marketing, RevOps, Enablement, Product, Partnerships, and Customer Success to continuously strengthen the enterprise go-to-market strategy. What does success look like? - Quota and enterprise revenue attainment and quality of wins - Forecast accuracy and predictability - Pipeline health across multiple time horizons - Consistent improvement in account executive performance and deal execution - Strength, engagement, and retention of the enterprise sales team Qualifications - 8+ years of SaaS sales experience - 3+ years of proven leadership in enterprise SaaS sales with complex, multi-stakeholder buying environments - Proven track record of net-new customer acquisition, with experience distinct from renewal and expansion revenue - Demonstrated success running deal inspection, pipeline management, and forecasting methodology - Strong track record of data-driven coaching and performance improvement - Experience building and leading high-performing, remote enterprise sales teams - Clear point of view on forecasting philosophy, deal qualification, and sales methodology Preferred: - Experience selling HR tech solutions - Experience managing remote sales teams - Multi-company experience Requirements - A disciplined, results-oriented leader who holds high standards and drives outperformance - An empathetic coach who develops talent and fosters a high-performing team culture - A strong relationship builder with internal and external stakeholders - A creative problem solver who navigates complex buying environments and objections Benefits - Stay healthy and happy with our comprehensive medical, dental and vision plans. - Choose from FSA or HSA options to suit your needs. - Save for your future with our 401K plan that matches your contributions. - Enjoy paid leave for various life events, such as sickness, disability, or parenthood. - Own a piece of the company with our #Allin Shares Program. - Take a break from work with our unlimited PTO policy to refresh and recharge. - Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays and half day first Fridays, and 8 hours of volunteer time. - Earn extra cash by referring qualified candidates to join our team. - Access professional and personal support through our employee assistance program. - Work from anywhere with our remote work environment that fosters collaboration and creativity. - Join a fun and energetic team that values your suggestions and new ideas. - Receive a competitive salary and meaningful opportunities for growth.

Overview We’re seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. This role is part of our Professional Services team and is focused on delivering a seamless, high-impact experience for external clients. The ideal candidate has a strong background in SaaS implementation, excels at managing multiple client engagements, and is comfortable working with senior HR, Legal, and IT stakeholders. This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations. What This Role Is: - An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings - A client-facing implementation specialist with expertise for a SaaS product - A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization What This Role Isn't: - A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support - A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account - An an internal IT project manager or internal systems implementation role - An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions. At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us. At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading. Click here to learn more about our values and benefits The Opportunity - Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training. - Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines. - Communication: Maintain consistent communication with leadership, project teams, and clients. - Relationship Management: Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence. - Creative Planning: Develop structured project plans to expedite clients’ time to value and establish trust. - Make an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions. - Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines. Qualifications Experience - At least 5 years of software implementation experience, experience implementing HR SaaS is a plus. - Change Catalyst: Proven ability to drive organizational change and enhance internal/external processes. - Effective Communicator: Demonstrated track-record of exceptional communication across all levels and functions of an organization. Skills - Autonomous Worker: Self-starter with the ability to work independently. - Strong Communication Skills: Exceptional oral and written communication, including facilitating training and leading executive meetings. - Organizational Proficiency: Strong organizational, prioritization, and analytical abilities. - Adaptability: Quick learner, ready to master new systems and processes. - Collaborative Influence: Able to work effectively across various organizational levels. - Client Satisfaction Champion: Track record of enhancing client satisfaction through engagement and communication. - Agile Project Manager: Capable of managing multiple enterprise-level clients in dynamic environments. - Cross-Functional Collaboration: Experienced in working with engineering, product, and customer support teams. Perks and Benefits Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Benefits: - Stay healthy and happy with our comprehensive medical, dental and vision plans. - You can also choose from FSA or HSA options to suit your needs. - Save for your future with our 401K plan that matches your contributions. - Enjoy paid leave for various life events, such as sickness, disability, or parenthood. - Own a piece of the company with our #Allin Shares Program. Perks: - Take a break from work with our unlimited PTO policy to refresh and recharge. - Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time. - Own a piece of the company with our #Allin Shares Program. - Earn extra cash by referring qualified candidates to join our team. - Access professional and personal support through our employee assistance program. - Work from anywhere with our remote work environment that fosters collaboration and creativity. * - Join a fun and energetic team that values your suggestions and new ideas. - Receive a competitive salary and meaningful opportunities for growth. Learning and Development - Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers. - Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities. - Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels. - Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency. * Based upon business needs

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a relationship driven Customer Success Manager to support a portfolio of Midmarket or Enterprise customers. In this role, you’ll become a trusted advisor, driving adoption, value, and customer satisfaction. You’ll collaborate closely with Account Management to identify expansion opportunities and ensure customer satisfaction. The Opportunity What you’ll do: - Build strong, multithreaded relationships with customer stakeholders - Lead executive business reviews and create tailored success plans - Drive platform adoption and customer engagement through consultative guidance - Monitor usage, identify risks, and execute mitigation strategies - Collaborate with Account Managers to support renewal and growth motions - Partner cross-functionally with Product, Support, Sales, and Operations - Surface customer feedback and advocate for platform and process improvements - Foster customer advocacy through exceptional experiences Success Looks Like - Strong, trusted customer relationships - Increased adoption and value realization - Early risk identification and effective mitigation - High-quality strategic reviews and success plans - Strong partnership with Account Managers on renewals and expansion - Accurate account health insights and CRM updates - Positive customer sentiment and advocacy Qualifications - 2+ years in Customer Success or Account Management with midmarket/enterprise clients (HR tech, SaaS, or related fields preferred) - Experience managing complex, multistakeholder accounts - Proficiency with Microsoft Office and CRM tools; quick learner of new technologies - Strong organization and time management in a fast-paced remote environment - Excellent written and verbal communication - Confident presenting to and influencing VP and C-Suite stakeholders - Customer-centric, proactive, and highly self-motivated Benefits - Stay healthy and happy with our comprehensive medical, dental and vision plans. - You can also choose from FSA or HSA options to suit your needs. - Save for your future with our 401K plan that matches your contributions. - Enjoy paid leave for various life events, such as sickness, disability, or parenthood. - Own a piece of the company with our #Allin Shares Program. - This is a fully remote position. - Take a break from work with our unlimited PTO policy to refresh and recharge. - Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time. - Earn extra cash by referring qualified candidates to join our team. - Access professional and personal support through our employee assistance program. - Work from anywhere with our remote work environment that fosters collaboration and creativity. - Join a fun and energetic team that values your suggestions and new ideas. - Receive a competitive salary and meaningful opportunities for growth.