• Oversee end-to-end execution of customer implementations and onboarding projects across all product lines • Ensure projects are delivered on time, within scope, and aligned with defined processes and customer expectations • Act as the primary escalation point for delivery-related issues and drive timely resolution • Monitor projects’ health, risks, and dependencies across the portfolio • Lead and manage a cross-functional Delivery team, including Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists • Provide day-to-day guidance, prioritization, and support to ensure effective execution across all projects • Coach and support team members to improve performance and execution quality • Conduct performance evaluations and provide ongoing feedback • Identify hiring needs and support recruitment and onboarding • Implement and enforce delivery processes, methodologies, and best practices • Identify operational gaps and areas for improvement and propose solutions • Standardize onboarding and implementation workflows to improve efficiency and consistency • Ensure proper documentation of processes, projects, and knowledge sharing • Own and track Delivery team KPIs, including timelines, quality, and customer outcomes • Ensure accountability and productivity across all roles within the Delivery function • Monitor performance metrics and take corrective actions when needed • Work closely with Customer Success, Support, Product, and Engineering teams to ensure smooth execution • Ensure alignment between delivery activities and broader Customer Operations objectives • Provide regular updates to leadership on delivery status, risks, and performance • Manage and control the Delivery function budget • Allocate resources effectively based on project demand and team capacity • Ensure efficient utilization of the team while maintaining delivery quality

Manager, Client Finance About the Finance Team: Collectively’s Finance team believes in partnership and collaboration. We work closely with other departments in helping to achieve overall business success. We are proactive and service oriented. We share our knowledge and are interested in understanding and learning about the opportunities and challenges that both our teammates and clients face on a daily basis. We are committed to working efficiently, to providing timely and accurate information, and to offering the advice and finance expertise needed to achieve our financial goals. We are hiring a Client Finance Manager to assist in the month end close and reporting for our clients. This role will work closely with the Finance team members to help ensure financial reporting is running smoothly. The ideal candidate will bring 5+ years of experience in an advertising agency, ideally with a knowledge of the influencer market place. Responsibilities Client Finance works closely with the Client Partnerships and Production teams to facilitate financial processes, to ensure accuracy and compliance, and to monitor project budgets and deliver financial performance that aligns with agency goals. - Serve as a contact for clients and agency departments on client finance matters - Develop internal and external relationships (with client procurement in particular) with timely, proactive communication and follow-up - Assist in monthly forecasting, budgeting cycles, and financial modeling in coordination with the agency account and production leads. - Help oversee project financial information in coordination with client teams and provide support to client teams in monitoring client budgets and spending - Work with team leads to secure client P.O. or necessary work/payment authorizations including fulfilling client portal submissions and other client procedures and requirements - Prepare invoices and billing reconciliations while ensuring adherence to contract compliance and billing policies and procedures - Monitor accounts receivable status and follows-up on aged balances with clients - Timesheet collections and Harvest system administration - Assist in developing and maintaining client finance processes, guides, policies, tools and templates - Prepare management reporting on utilization, revenue and profitability analysis - Support month-end close processes to complete journal entries for revenue, reporting, and adhering to audit compliance. - Help prepare and deliver financial reports as needed Key Performance Indicators - Works collaboratively, yet with a strong drive toward personal accountability - Is proactive, with the desire to help identify efficiencies, best practices, and opportunities - Displays a passion for data analysis, critical thinking, and storytelling - Has a strong attention to detail and goes the extra mile to ensure accuracy - Thrives in a fast-paced work environment and is able to prioritize competing work streams, often with quick turnarounds Qualifications / Skills - Proactive, identifies efficiencies, best practices, and opportunities to improve processes - Works collaboratively with team leads across the agency and has a strong personal accountability - Demonstrates the ability to manage the agencies needs with the needs of the client - Displays a passion for data analysis, critical thinking, and storytelling - Has a strong attention to detail and goes the extra mile to ensure accuracy - Thrives in a fast-paced work environment and is able to prioritize competing work streams, often with quick turnarounds Requirements - 5+ years of relevant work experience in ad agency roles - Strong interpersonal and problem solving skills - Effective communication skills, especially within cross-functional teams and with clients - Experience working with data, with a strong ability in reporting and analysis - Aptitude for quickly learning and utilizing new software and technology tools - Strong skills in both Google Sheets and Excel - BA in accounting, finance or economics Pay The pay range for this position is $98,000 – $118,000. Collectively takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, and other business and organizational needs.

• Execute and optimize digital campaigns that support account-based marketing programs across named accounts, buying groups, and priority segments • Translate account priorities, persona strategy, buying stages, and intent signals into digital activation plans across paid search, paid social, display, and Demandbase • Manage Demandbase activation, including audience segmentation, display orchestration, campaign setup, and alignment to broader campaign goals • Write and refine paid media copy, campaign hooks, taglines, and ad concepts tailored to target personas and account segments • Collaborate with PMM, Content, Creative, and Sales to align campaign messaging, creative, and digital execution to account priorities and campaign objectives • Manage the agency relationship while contributing directly to campaign planning, testing, and optimization • Support digital ABM motions including awareness, retargeting, re-engagement, and progression of engaged accounts • Monitor performance and optimize campaigns based on channel metrics and ABM outcomes, including target account reach, engaged accounts, buying group penetration, meetings, influenced pipeline, and account progression • Partner with Demand Gen, RevOps, and analytics teams to strengthen targeting, measurement, reporting, and campaign insights

• Achieve sales targets established by leadership, driving growth in key applications within the water and wastewater industry. • Develop and execute the annual business plan in collaboration with OpCo and LatAm sales teams, defining marketing tactics and commercial action plans aligned with growth objectives. • Act as a strategic liaison between sales, business units, product development, and marketing, channeling relevant technical and market information. • Maintain a high level of technical expertise in associated applications and products, particularly in flow measurement and water treatment processes. • Actively participate in priority commercial opportunities, providing advanced technical consulting and support in complex applications. • Train and coach internal teams, customers, and channel partners on process instrumentation, flow optimization, and water treatment applications. • Provide on-site support to field sales and partners in complex technical cases. • Collect, analyze, and present information during Problem Solving Review (PSR) meetings. • Develop technical marketing content and value propositions to support transformational and digital marketing initiatives. • Collaborate with marketing and product management teams to define and execute strategies in assigned vertical markets. • Represent the company at technical seminars, trade shows, and industry events. • Provide technical support in meetings with environmental agencies and regulatory bodies, ensuring compliance with local regulations. • Manage and keep opportunities updated in the CRM system.