Techdinamics Integrations Inc.

• Design and develop scalable web applications using ASP.NET Core, Vue.js with Quasar framework, and MySQL. • Implement robust services and APIs to support the front-end architecture. • Manage and optimize application data using MySQL. • Integrate and manage message-oriented middleware systems such as RabbitMQ. • Work with AWS cloud services to deploy and maintain applications. • Provide leadership and guidance to mid-level developers, delegating tasks and responsibilities. • Collaborate with project managers to plan, execute, and deliver software projects on time and within budget. • Ensure code integrity, quality, and maintainability by conducting code reviews and optimizing performance.

• Own and drive all upsell and cross-sell opportunities across the product suite • Proactively identify expansion opportunities within existing accounts • Lead the full sales cycle for expansion deals • Own the end-to-end renewal process for all assigned accounts • Identify opportunities to increase contract value at renewal • Partner with CSMs to build and execute account growth plans • Maintain strong CRM discipline and deal visibility

• Oversee end-to-end execution of customer implementations and onboarding projects across all product lines • Ensure projects are delivered on time, within scope, and aligned with defined processes and customer expectations • Act as the primary escalation point for delivery-related issues and drive timely resolution • Monitor projects’ health, risks, and dependencies across the portfolio • Lead and manage a cross-functional Delivery team, including Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists • Provide day-to-day guidance, prioritization, and support to ensure effective execution across all projects • Coach and support team members to improve performance and execution quality • Conduct performance evaluations and provide ongoing feedback • Identify hiring needs and support recruitment and onboarding • Implement and enforce delivery processes, methodologies, and best practices • Identify operational gaps and areas for improvement and propose solutions • Standardize onboarding and implementation workflows to improve efficiency and consistency • Ensure proper documentation of processes, projects, and knowledge sharing • Own and track Delivery team KPIs, including timelines, quality, and customer outcomes • Ensure accountability and productivity across all roles within the Delivery function • Monitor performance metrics and take corrective actions when needed • Work closely with Customer Success, Support, Product, and Engineering teams to ensure smooth execution • Ensure alignment between delivery activities and broader Customer Operations objectives • Provide regular updates to leadership on delivery status, risks, and performance • Manage and control the Delivery function budget • Allocate resources effectively based on project demand and team capacity • Ensure efficient utilization of the team while maintaining delivery quality

• Manage and optimize AWS cloud infrastructure. • Implement and maintain infrastructure as code (IaC) using CloudFormation. • Utilize AWS ControlTower for governance, compliance, and account management. • Collaborate with development teams to ensure operational best practices are followed. • Automate system operations tasks using scripting and AWS tools. • Monitor system performance and respond to security concerns. • Provide on-call support for critical operational issues.

• Lead and manage a team of Account Executives and Junior AEs, including coaching, mentoring, and performance management • Run weekly sales meetings focused on pipeline strategy, performance, and KPIs • Deliver weekly, monthly, and quarterly reporting on sales performance, goals, and forecasts • Own and drive company sales targets, including Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), Total Contract Value (TCV), net new customer growth, and conversion rates across the funnel • Collaborate closely with the Customer Success team to support upsell, cross-sell, and expansion opportunities • Partner with Solutions Architects to ensure alignment on deals and successful execution against goals • Work with Sales Administration to maintain accurate reporting, forecasting, and CRM (HubSpot) data integrity • Collaborate with Marketing on identifying and maximizing opportunities at key events and conferences • Lead recruitment, hiring, and onboarding to expand and strengthen the sales team

• Serve as the first point of contact for customers seeking support assistance through our ticketing system • Perform remote troubleshooting through diagnostic techniques and pertinent questions (using our Solutions DB as a base) • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Escalate unresolved issues to the next level of support as required • Keep tickets up to date with the progress/analysis made (communication, escalations, proper status management, time tracking) • Follow-up (internally and externally to the customer and other parties) and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements in procedures • Participate in developing our Knowledge Base by documenting solutions or proposing improvements to the existing documentation.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on time, within scope, and within budget • Assist in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility • Plan resource availability and allocation • Develop detailed project plans to monitor and track progress • Manage changes to project scope, schedule, and costs using appropriate change management processes • Measure project performance using appropriate tools and techniques • Report and escalate issues to management as needed • Manage relationships with clients and stakeholders • Perform risk management to minimize project risks • Establish and maintain relationships with third parties/vendors • Review and understand project Statements of Work (SOW) • Meet with clients to gather detailed requirements and clarify specific project needs • Track project performance to ensure the successful completion of short- and long-term goals • Meet budget objectives and adjust project constraints based on financial analysis • Continuously develop communication and leadership skills

• Coordinate the planning and execution of marketing events (logistics, vendors, materials, timelines) • Research, source, and manage external vendors (venues, suppliers, agencies, etc.) • Request and compare quotes, manage purchases, and track budgets for marketing initiatives • Ensure all marketing materials are available, up-to-date, and properly organized internally • Support the execution of marketing campaigns and initiatives across the team

• Scope and qualify opportunities through discovery calls to understand customer needs, workflows, and buying criteria • Work closely with partners and partner-generated leads to drive new revenue • Collaborate with Solutions Architects, who will lead technical demos, while you support the commercial narrative and value positioning • Use strong storytelling skills to connect customer challenges to Techdinamics solutions and outcomes • Lead all pricing discussions, negotiations, and commercial strategy • Prepare, send, and manage contracts and order forms through signature • Generate incremental pipeline through light outbound efforts when needed • Attend industry trade shows, partner events, customer meetings, and conferences (travel required) • Keep pipeline, notes, and forecasts accurate and up to date in HubSpot • Coordinate with Customer Success, Projects, and Support teams to ensure smooth handoffs after close

• Find and connect with potential customers using LinkedIn, ZoomInfo, email, phone, networking, and events • Build and manage your own sales pipeline with guidance and support from the team • Run discovery and scoping calls to learn about customer needs and challenges • Work closely with a Solutions Architect who will handle product demos • Lead pricing conversations and help move deals toward close • Attend a small number of industry trade shows, conferences, and local happy hours to meet people and build relationships • Follow up with new contacts and turn conversations into sales opportunities • Keep CRM notes and pipeline details organized and up to date • Learn, improve, and grow through regular coaching and feedback