Lead Specialist - Service Design Location: Mclean State VA Country United States Working time Full-time Description & Requirements Maximus is currently seeking a Lead Specialist – Service Design to shape and deliver next-Generation human services experiences across complex public sector programs. Reporting to the Director – Service Design within Maximus’ Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design and delivery translation). You will lead mixed-method discovery (quantitative + qualitative), translate insights into service blueprints and operating model improvements, and partner with product owners, business analysts and solution architects to convert target-state designs into implementable requirements and Agile backlogs. You will support two primary lanes of work: service design solutioning as part of pre-award pursuits (capture / proposals) and post-award optimization and innovation for existing operations (continuous improvement / use case development) while partnering closely with UX, research, analytics, technical SMEs, product owners, and operations and delivery teams to drive measurable improvements in customer and employee experience. This role leads end-to-end service design outcomes while leveraging specialist expertise. This position is ideal for a candidate who… * Operates as a generalist across research, synthesis, service design, and delivery translation, and is deeply specialized in one of the following areas: Quantitative service performance analysis and business case development to justify service improvements. Current and future state mapping and service blueprinting against standardized service journeys, processes and workflows, validated and proven through deep customer and employee insight gathering. Prototyping and design validation (service concepts, workflows, user interface / voice interface changes, interaction patterns) * Can articulate experience outcomes and metrics as the “why” behind the data, tying operational drivers (demand, transfers, repeat contacts, handle time, quality) to human outcomes (trust, ease, transparency, effectiveness). * Is comfortable working with solution architects and business analysts, product owners and delivery team members to ensure designs are feasible, secure, and implementable, and can translate service intent into clear requirements and acceptance criteria. * Can produce client-ready, executive-grade (PowerPoint, Lucid, Figma, Excel) analysis and/or deliverables with minimal oversight and drive decision-grade alignment across senior leadership and stakeholder groups. This is a hybrid role based out of our McLean, VA office location and is expected to be in the office 3 days a week to collaborate in-person with the team. Essential Duties and Responsibilities: - Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives. - Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods. - Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation. - Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution - Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting. - Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences. - Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs. - Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners. - Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization. - Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts. Job-Specific Essential Duties and Responsibilities: - Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives. - Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods. - Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation. - Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution. - Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting. - Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences. - Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs. - Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners. - Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization. - Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts. - Contribute to the development of service design solutions that address government service problems in innovative, feasible, and desirable ways, improving outcomes for the people we serve. - Develop a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem across experience and operations; develop evidence-backed service problem definitions using mix-method quantitative and qualitative data analysis. - Build trust with clients by seeing assigned tasks in the context of broader strategic goals, framing tradeoffs by anticipating risks and needs, supporting data-driven decisions and collaborating effectively across teams. - Contribute to technology modernization and automation initiatives across state and federal programs (e.g. contact center modernization, digital service enablement, workflow / case automation, knowledge modernization, analytics / AI-assisted support), ensuring solutions are measurable, human-centered and implementable. - Lead and/or guide service design engagements, partnering with other members of Digital Design and Experience to generate deep understanding of the problem to be solved, including through the use of observations, interviews, workshops, VoC and VoE analysis, interviews, workshops, surveys, and analysis of operational and experience data. - Frame design hypotheses and challenges, facilitate ideation, and rapidly prototype and evaluate service concepts (e.g. service walkthroughs, scripts, call and interaction flows, employee workflows, knowledge patterns, correspondence patterns, interaction prototypes). - In partnership with technical and delivery SMEs, translate service blueprints into delivery-ready outputs, supporting the creation of epics, user stories, acceptance criteria, and instrumentation / measurement requirements in collaboration with business analysts, technical SMEs and delivery teams, maintaining traceability from journey intent, to backlog, to release outcomes. -Partner with solution architects and technical SMEs to align feasibility, dependencies, and sequencing; support decision forums as needed -Support two lanes of work (as needed by program priorities): Pre-award solutioning / pursuits: create compelling and feasible service narratives and artifacts (reference journeys, target blueprints, prototype packs, implementation approach, evaluator-facing narrative). On-contract innovation / operations improvement: develop quantified business cases and implementation roadmaps for service improvements; support measurement planning and value realization approaches. - Create powerful narratives and client-ready deliverables with minimal oversight, including presentations, blueprints, journeys, research synthesis, business cases, reports and project-related documentation. Minimum Requirements - Bachelor's degree in related field required. - 7-10 years of relevant professional experience required. - Human-Centered Design Certification, such as Service Design, Design Thinking, UX, etc. - Experience leading and facilitating workshops, sometimes multiple engagements simultaneously. Job-Specific Minimum Requirements: - Bachelor's degree in related field required. Additional years of relevant experience will be considered in lieu of degree. - 7-10 years of relevant professional experience required. - Per customer requirements, this position requires United States Citizenship. - Must be eligible to obtain and maintain a U.S. Government security clearance (level dependent on program requirements). - Commitment to work onsite at corporate office at least 3 days per week. - Experience leading and facilitating workshops, sometimes multiple engagements simultaneously. - Demonstrated experience delivering service or transformation changes that had measurable impact from a service and customer experience perspective. - Demonstrated experience producing core service design artifacts (journey maps, service blueprints, operating model implications) and leading stakeholder workshops, co-creation sessions, and leadership reviews. - Demonstrated ability to translate service design artifacts into implementable delivery artifacts (requirements, epics, user stories, acceptance criteria) and work effectively in Agile delivery environments, as well as part of team-based award pursuits. - Experienced in driving technology modernization, automation, and AI‑supported service enhancements, and skilled in producing case studies that clearly communicate the value and results achieved. Preferred Skills and Qualifications: - Human-Centered Design Certification, such as Service Design, Design Thinking, UX, etc. preferred. - Public sector experience with Federal Government and Department of Defense strongly preferred. #techjobs #LI-PN1 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. Minimum Salary $ 130,000.00 Maximum Salary $ 140,000.00

Title: Art Supervisor Location: NY NY 100 W 33rd United States Job Description: Job Number 61171 Job Type Regular Work Arrangement Regular - Hybrid Job Description The Art Supervisor (AS) works collaboratively with cross-functional brand team(s) as the hands-on manager of daily creative art direction for their assigned client(s). In partnership with their copy counterpart, the AS will support the generation of unique concepts, design and layout materials through to finished product , while ensuring adherence to client's marketing strategies and objectives within specified deadlines. The AS is responsible for the supervision and career development of junior art team members. ESSENTIAL FUNCTIONS Art Direction & Creative Execution Responsible for development & creation of well-designed materials that strategically solve creative brief, while maintaining quality control, agency process, client referencing, and legal requirements. Cross-Functional Collaboration Collaborate and communicate with team members in a productive manner to ensure goals are being met and to attain/maintain creative vision outlined for the agency. Strategic Thinking Demonstrates knowledge of marketing plans including objectives and strategies and how success will be measured. Client Management Presents creative work regularly to internal teams and clients, and takes part in discussions to help refine the work, based on intimate knowledge of the data, the market, and the brand strategy. Talent Management The AS may supervise junior art directors or freelancers, and is learning how to evaluate work, give constructive feedback, have a voice in meetings, and work more independently. Administration Maintains timely, detail-oriented and accurate approach to administrative duties. JOB DUTIES / RESPONSIBILITIES Art Direction & Creative Execution - Participates in the development of innovative, creative designfrom ideation through final product that are on-brand strategy, on deadline, and on budget. - Displays understanding of audience needs and targets designs and creative styles to appropriately meet them. - Creates layouts in sketch and/or digital formats for assigned projects that are complementary to tone and style of copy. - Partners with copy in analyzing and interpreting data from clinical studies, presentations, and published papers, and looks for design opportunities for assigned projects that are on strategy - Adheres to legal, medical, regulatory pharma, and brand guidelines, as well as any client specific rules. - Participates in the presentation of creative work to internal teams and clients. - Demonstrates effectiveness consistent with job expectations across multiple projects and brands. Cross-Functional Collaboration - Maintains positive relationships with various agency departments including Editorial, Account, Strategy and Project Management. - Communicates with team members regarding deadlines, revisions, quality control and new work. - Work with Copy partner and team to contribute and execute creative approaches to communicate brand personality and messages for both the overall campaign and individual materials. - Proactively approaches leadership with new ideas and suggestions for personal career growth and team dynamics. Strategic Thinking - Understands the client's marketplace, competition, marketing objectives and strategies. - Contributes innovative ideas appropriate to the clients marketing strategy and audience needs. - Participates in strategic and tactical brainstorming meetings. - Understands the creative brief and the role it plays in creative evolution, taking into consideration client feedback. Client Management - Develop solid client relationships and trust through clear and authoritative presentations, thorough understanding of brand data, language nuance, and strategic direction. Talent Management - Proactively communicate with all team members in a productive manner to ensure creative vision is maintained and deadlines are met. - Manage and mentor junior art team, delegating incoming tasks and assignments. - Begin to own and participate in hiring, staffing, and full life-cycle talent management (e.g. delivering feedback, annual reviews, general and performance management). Administration - Ensures accurate and timely reporting of timesheets for self and junior team. - Begin to participate in resourcing and scoping conversations. EDUCATION DEGREE/DIPLOMA AREA OF STUDY REQUIRED/PREFERRED Bachelor's degree Marketing, Advertising, Visual Communications, Graphic Design, Art and Design or related field Preferred LICENSES & CERTIFICATION EXPERIENCE MINIMUM EXPERIENCE AREA OF EXPERTISE REQUIRED/PREFERRED 4+ years Visual Communications, Graphic Design, Art Direction and Design or related field Required 0+ years Pharmaceutical/Healthcare advertising Preferred KNOWLEDGE, SKILLS, & ABILITIES Comments - In addition to resume, comprehensive digital portfolio demonstrating creative ability required. - Software: o Fluent in Microsoft Office Suite (Word, Excel, PPT, Teams) or equivalent o Fluent in Adobe Creative Suite (Photoshop, InDesign, Illustrator) o Experience with video editing, animation, 3D program knowledge is a plus. - Knowledge of Art and Design principles across channels and media. - Strong written & verbal communication COMPETENCIES - Communication - Expresses ideas confidently, professionally, and passionately. - Organization - Manages time, creates clear goals, identifies and finds the resources (e.g. time, people, materials) needed to achieve them, and schedules tasks so that work is completed on time. - Collaboration- Ability to work effectively in a team environment to build and foster collaborative environment. - Problem Solving - Shows interest in finding the cause of problems, looks for and chooses effective solutions and takes the necessary action to resolve them. - Creativity - Demonstrates a creative mind. - Engaged/Motivated - Attentive and shows interest in the subject - Quality Orientation - Detail-oriented, monitors the quality of work and makes any necessary improvements. - People Management - Coaches team members to develop capabilities beyond their job duties - Presentation - Able to clearly convey expertise and passion for the work. - Interpersonal Skills - Able to work effectively in a team environment and build relationships with others. STATEMENT OF UNDERSTANDING This Job Description is not a contract of employment but serves as a reference for your mutual understanding of the terms and conditions associated with the position. Your role may vary from this description, and you may be asked to perform other duties or have additional responsibilities outside of what's outlined above. If you think that there are elements of this job description that are inaccurate, please speak with your manager and/or HR Partner. There are three types of Employee Work Arrangements that classify where a person conducts work: In-Office, Hybrid, and Fully Remote. The amount of time an employee spends working virtually versus in person is dictated by their work arrangement classification, the demands of the role, the needs of the agency and their team, and a person's performance. This job description is not intended to include modifications consistent with providing a Reasonable Accommodation. Salary $100,000 to $140,000 annually The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications

• Building the AI-native private bank for business owners. • Re-architecting the financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is spent. • Controlling how money moves at scale. • Defining how a generation of owners runs their businesses.

Head of Experience Design (XD) Who You Are Personality + Mindset You are a senior experience design leader responsible for building, leading, and evolving a high-performing global XD practice within a consultancy environment, balancing creative excellence with business accountability. You partner closely with sales and executive leadership to drive growth through new business (pitches, proposals) and expansion within existing client relationships, while positioning experience design as a key driver of transformation. You set direction, enable multidisciplinary teams, and ensure delivery excellence, while continuously advancing team capabilities, scaling operations, and evolving the practice to meet changing client needs and market opportunities. What You’ll Do Roles + Responsibilities · Lead the vision, strategy, and evolution of the Experience Design (XD) practice across the organization, aligning design excellence with business growth, client impact, and market differentiation · Manage and scale a global, multidisciplinary team of designers, strategists, researchers, and content specialists across onshore and offshore locations — fostering a unified culture of creativity, accountability, and collaboration · Partner with sales and executive leadership to drive new business growth, shaping go-to-market strategies, leading pitches, crafting proposals, and developing compelling narratives that convert opportunities into long-term client partnerships · Own and drive a “land and expand” client strategy, nurturing executive relationships, identifying growth opportunities within existing accounts, and expanding the footprint of XD services across engagements · Champion innovation and thought leadership, defining and advancing new service offerings, publishing perspectives, and positioning the organization as a leader in experience design, AI-enabled design, and digital transformation · Build and evolve team capabilities, identifying skill gaps, hiring strategically, and investing in continuous learning to ensure the team remains ahead of industry trends and client needs · Balance long-term vision with short-term execution, ensuring delivery excellence while continuously evolving the practice for future growth What You’ll Bring Capabilities · Proven experience leading large, global, multidisciplinary design teams within complex organizations · Strong track record of driving revenue growth through partnership with sales, including leading pitches, proposals, and strategic pursuits · Ability to connect design strategy to business outcomes, articulating value to executive stakeholders, with expertise in executive presentations and narrative storytelling · Experience developing new offerings, accelerators, and thought leadership that drive market differentiation · Strong leadership presence with the ability to influence across disciplines, geographies, and seniority levels · Proven ability to hire, grow, and evolve teams, balancing craft excellence with scalable delivery · Comfort working with little process in place, actively looking for ways to solve problems proactively — leading teams through ambiguity and organizational shifts · A strong point of view, an open mind, and the drive to inspire company leadership, as well as your team Tools + Skillsets · Extensive experience in digital design within a digital agency or studio environment, including a strong portfolio of work samples, and expertise marketing, product design, and strategy - Familiarity with enterprise ecosystems, including digital transformation, AI, and platform-based solutions · Experience managing a global team of creative professionals - Strong affinity for AI tools and workflows, with a point of view on how AI can responsibly accelerate creative ideation, production, and quality. - Expert proficiency in Adobe Creative Cloud, Figma, and Microsoft 365 Think you’re underqualified? We encourage you to apply anyway—don’t take yourself out of the running before we’ve even had a chance to assess your application. You might be the perfect addition to our team. About Revel We are thinkers, designers, storytellers, and builders inspired by the limitless opportunities each tomorrow brings. With empathy as our guiding principle, we take a human-centered approach to ignite innovation, create powerful customer experiences, and drive business transformation. Think of Revel + Infogain as The Engineering Company with Soul. Together, we create extensible digital platforms that customers use to create new products and business models. Revel is an Infogain company. Infogain has astonishing technical ability, especially in cloud engineering, AI, and emerging technologies. Revel provides human-centered design thinking that enables our customers to offer the experiences that their customers demand. We believe in leading with empathy, challenging the status quo, and continually rethinking our assumptions. We push the envelope in order to build personal, human-centered interactions that not only engage customers with authentic experiences — but empower them. Our Values: Opt In // See What Can Be // Empathy Always // Be Present // Yes, And … // Love What You Do About Our Experience Design (XD) Team Revel's Experience Design (XD) Studio believes that only experiences based on human-centered strategy and insights can transform a brand and unlock its full potential. Experience matters more than ever, and no part of the Customer Journey is inconsequential. Made up of four pillars: Customer Experience (CX) Strategy, Content, UX Design, and Visual/UI Design. Our Core Guiding Principles: Lead with Empathy // Communicate with Purpose // Team Together // Push the Boundaries of Possibility // Exude Confidence // Demonstrate Expertise // Embrace Good Chaos // Be Curious and Always Learning // Be Brave // Strive for Progress Over Perfection ­