• Develop long-term recruitment strategies, forecast hiring needs in collaboration with workforce management, and align talent acquisition with overall business objectives. • Lead, develop, and motivate the entire talent acquisition team with the majority of resources residing in the Philippines. • Implement initiatives to build a strong employer brand and increase company visibility. • Lead sourcing strategies using diverse channels (social media, job boards, agencies) to create robust talent pipelines. • Partner with HR and business leaders to understand needs, define roles, and guide hiring best practices. • Streamline recruitment, hiring, and onboarding processes for efficiency and a positive candidate experience, including leading automation and AI initiatives. • Analyze recruitment data (time-to-fill, cost-per-hire) to make data-driven decisions. • Manage recruitment budgets and oversee Applicant Tracking Systems (ATS).

• Staff all open cases with suitable aides by calling, texting, and broadcasting open shifts. • Act quickly and efficiently, as there are multiple open cases daily that must be filled. • Proactively staff cases in advance, as well as handle same-day and next-day staffing needs. • Ensure all next-day open cases are fully staffed by 5:00 PM before leaving for the day. • On Fridays by 12:30 PM, ensure all open cases for the entire weekend through and including Monday are fully staffed. • Maintain clear and professional communication with aides regarding shift details, confirmations, and changes. • Track and update staffing status accurately to ensure no open cases are missed. • Escalate urgent or hard-to-fill cases promptly when needed.

• Partner with leadership on workforce planning and proposal staffing strategies. • Own full-cycle recruiting: intake, sourcing, screening, interview scheduling, feedback loops, offer coordination, and pre-hire checks. • Source proactively using different modalities, job boards, referrals, and niche/clearance communities; build shortlists fast for priority requisitions. • Perform structured phone screens and competency-based interviews; capture notes/scorecards in Lever ATS to drive consistent, fast decisions. • Build and nurture pipelines for future projects and proposals (contingent staffing); tag talent pools and run nurture campaigns in Lever. • Support cleared and public-trust hiring (Public Trust, NACI; Secret+ a plus), partnering with security/HR on adjudication steps. • Provide onboarding and credentialing support: coordinate PIV/CAC badging paperwork, fingerprinting/Livescan, eQIP/eApp submissions, background checks, I-9/E-Verify, start-date logistics, and track status in Lever; keep candidates, PMs, and Security informed. • Keep hiring managers in sync with weekly updates on pipeline health, time-to-slate, and risks/blockers. • Champion candidate experience: timely communications, clear expectations, and constructive feedback. • Ensure EEO/OFCCP compliance and audit-ready data; maintain clean requisition/candidate records and publish weekly KPI dashboards.

• Support the candidate experience and internal employee operations • Ensure a smooth, organized, and high-quality process from first interaction to onboarding • Schedule interviews across multiple teams and time zones • Manage candidate communication throughout the hiring process • Help administer job postings across internal and external platforms • Prepare and track weekly recruiting reports, hiring metrics, and onboarding reminders • Coordinate the end-to-end onboarding and pre-employment process • Monitor and triage HR help tickets • Support compliance and policy initiatives • Address employee questions regarding policies, benefits, PTO, systems access, and other general inquiries • Maintain employee records by updating personnel files • Contribute to cross-functional projects involving HR operations, talent initiatives, employee experience programs, and organizational culture efforts • Assist in special projects as needed