• Monitor in-bound appointment booking requests via email and internal system • Assign appointments to rostered clinicians based on language requirements, clinician availability and capacity • Confirm appointments independently using the in-house CRM system • Ensure all bookings are confirmed within defined SLAs • Acknowledge in-bound user or clinician enquiries within defined SLAs • Route enquiries to the appropriate WhiteCoat internal teams for follow-up • Track and ensure handovers are clear and complete • Flag unusual cases, edge scenarios, or capacity issues to the in-market lead

• Own and manage traffic supply across SSPs, exchanges, and publishers. • Maintain strong relationships with inventory partners. • Act as the main point of contact for traffic-related delivery issues. • Track and analyze traffic performance metrics. • Proactively address delivery gaps caused by supply limitations. • Improve traffic management workflows and processes.

Role Description Reporting to the Head of Fleet, the Fleet Administration Manager role has primary responsibility for managing the day-to-day function of the Fleet Administration Team consisting of a team of 7 administrators. Working closely with internal and external stakeholders to provide best in class service delivery to the wider OCS business, this is a hands-on role contributing to and managing the administration function. Key Tasks & Responsibilities - Holding 1:1’s with reports and set objectives, monitor and review progress against objectives quarterly. - Project management. - Provide reporting to key stakeholders on progress of projects and tasks. - Performance management. - Monitor and report on team performance against agreed KPIs. - Keeping accurate records of vehicles coming into and exiting the business using internal Fleet system. - Updating and monitoring driver license checking system, ensuring new starters are captured prior to driving and leavers are removed from the system in line with legal requirements. - Keeping accurate records of driver records and vehicle allocations. - Managing grey fleet insurance through company system. - Updating and managing tolls and congestion zone records and charges. - Dealing with penalty charge notices and notices of intended prosecutions. - Raising purchase order numbers and goods receiving notes. - Dealing with external suppliers for repair and maintenance issues. - Monitoring and resolving queries through shared fleet inbox. - Monitoring and reporting on hire vehicle usage. - Administration of telematics and tracking system. - Monitoring and updating accident management process. - Arrange collections and deliveries of vehicles. - Onboarding and offboarding new members of staff onto company systems. - Monitoring fuel card usage, order and cancel cards as and when required. Qualifications - Excellent administration skills. - 5 years management experience ideally within a similar role. - Excellent verbal and written communication skills. - Ability to work under pressure and plan personal workload effectively. - High level of integrity and dependability. - Good knowledge of Full Microsoft Office Suite, especially Excel. - Team player with a can-do attitude. Core Expectations - Show flexibility in working arrangements to ensure that a high level of service is delivered. - Self-motivated and able to work effectively in a fast-paced environment. - Have a positive and focused attitude when dealing with all colleagues and customers. - Be able to take personal responsibility. - Have a flexible and positive attitude towards work. - Be keen to continuously improve own learning and development. - Can-do attitude and promotion of supportive culture. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Supervisor Location: Central Zone Canada Job Description: Your Opportunity: Make a significant impact on patient-focused health care as a Supervisor - Nutrition and Food Service (NFS). NFS is a provincial program that is committed to provide nutritious, healthy, high quality meal service to patients, staff, visitors and the community. You will have the unique opportunity to lead the team at the Tofield and Vegreville Care Centers' NFS department. The Tofield Care Center is an 83 bed facility comprised of Acute Care Patients and Long Term Care Residents, and the Viking Healthcare Centre is a small rural acute care hospital. The NFS Supervisor provides direction to front line workers (Administrative Assistants, Food Services Workers and Cooks) and ensures Patients and Residents receive the meals required to promote good health. You will be integrated as part of a dynamic team that includes other NFS Supervisors, Managers and Dietitians. Key competencies required for this role include: Ability to foster, build and maintain positive relationships with internal and external stakeholders to achieve organizational goals. Effective communicator with strong organizational skills, customer focused orientation and commitment to provide a quality service. Leadership skills, including demonstrated ability and comfort with decision making, coaching and teaching, and the ability to inspire and build confidence in staff. Demonstrated ability to implement change and handle competing priorities with minimal supervision. Strong interpersonal skills and exceptional verbal and written communications skills. The Supervisor position is an introduction to the operations management stream and could lead to other opportunities within Food Services Management. Description: Reporting to the Manager, Patient Food Services, the Supervisor has responsibility for maintaining operations at the site level, aligning AHS, NFS and site priorities with the delivery of patient food services. Responsibilities and accountabilities include but are not limited to: Provision of frontline staff direction and supervision of patient and retail food service operations. Completion of human resources activities (including but not limited to the recruitment process, performance appraisals, investigations, performance management, application of the collective agreement, etc.). Manages food, supply and labor expenses to achieve financial targets. Ensures safe work practice and conditions. Participates in the development and implementation of menus that are customized to meet local customer profiles, cost factors, labor productivity targets and standards set by NFS. Promotes quality improvement and staff engagement in operational problem solving. Key contact to site administration and patient care for matters relating to Patient Food Services. Site compliance to guidelines, standards and regulatory directives. - Classification: Supervisor - Union: Exempt - Unit and Program: Patient Food Services - Primary Location: Tofield Health Centre - Location Details: As Per Location - Employee Class: Regular Part Time - FTE: 0.80 - Hours per Shift: 7.75 - Length of Shift in weeks: 2 - Shifts per cycle: 8 - Shift Pattern: Days - Days Off: Saturday/Sunday - Minimum Salary: $26.64 - Maximum Salary: $45.77 - Vehicle Requirement: Not Applicable Required Qualifications: Post-secondary degree, diploma or certificate in Nutrition and/or Food Service Management. Demonstrated working knowledge of Microsoft Applications. Minimum of 3 years experience in a Food Services management role, ideally in an organization of significant size, complexity and diversity. Combination of relevant education and experience may be considered. Additional Required Qualifications: As required. Preferred Qualifications: Experience in a Food Services Supervisory role. Experience in a hospital or Long Term /Continuing Care setting. Completion of food safe handling certificate. Experience supervising a unionized workforce. Experience leading projects and organizational initiatives. Experience with process improvement and change management methodologies (i.e., Prosci, lean six sigma). Experience with the following computer programs: Connect Care, e-People, Oracle and Sysco Shop. Your Opportunity: Make a significant impact on patient-focused health care as a Supervisor - Nutrition and Food Service (NFS). NFS is a provincial program that is committed to provide nutritious, healthy, high quality meal service to patients, staff, visitors and the community. You will have the unique opportunity to lead the team at the Tofield and Vegreville Care Centers' NFS department. The Tofield Care Center is an 83 bed facility comprised of Acute Care Patients and Long Term Care Residents, and the Viking Healthcare Centre is a small rural acute care hospital. The NFS Supervisor provides direction to front line workers (Administrative Assistants, Food Services Workers and Cooks) and ensures Patients and Residents receive the meals required to promote good health. You will be integrated as part of a dynamic team that includes other NFS Supervisors, Managers and Dietitians. Key competencies required for this role include: Ability to foster, build and maintain positive relationships with internal and external stakeholders to achieve organizational goals. Effective communicator with strong organizational skills, customer focused orientation and commitment to provide a quality service. Leadership skills, including demonstrated ability and comfort with decision making, coaching and teaching, and the ability to inspire and build confidence in staff. Demonstrated ability to implement change and handle competing priorities with minimal supervision. Strong interpersonal skills and exceptional verbal and written communications skills. The Supervisor position is an introduction to the operations management stream and could lead to other opportunities within Food Services Management. Description: Reporting to the Manager, Patient Food Services, the Supervisor has responsibility for maintaining operations at the site level, aligning AHS, NFS and site priorities with the delivery of patient food services. Responsibilities and accountabilities include but are not limited to: Provision of frontline staff direction and supervision of patient and retail food service operations. Completion of human resources activities (including but not limited to the recruitment process, performance appraisals, investigations, performance management, application of the collective agreement, etc.). Manages food, supply and labor expenses to achieve financial targets. Ensures safe work practice and conditions. Participates in the development and implementation of menus that are customized to meet local customer profiles, cost factors, labor productivity targets and standards set by NFS. Promotes quality improvement and staff engagement in operational problem solving. Key contact to site administration and patient care for matters relating to Patient Food Services. Site compliance to guidelines, standards and regulatory directives. - Classification: Supervisor - Union: Exempt - Unit and Program: Patient Food Services - Primary Location: Tofield Health Centre - Location Details: As Per Location - Employee Class: Regular Part Time - FTE: 0.80 - Hours per Shift: 7.75 - Length of Shift in weeks: 2 - Shifts per cycle: 8 - Shift Pattern: Days - Days Off: Saturday/Sunday - Minimum Salary: $26.64 - Maximum Salary: $45.77 - Vehicle Requirement: Not Applicable Required Qualifications: Post-secondary degree, diploma or certificate in Nutrition and/or Food Service Management. Demonstrated working knowledge of Microsoft Applications. Minimum of 3 years experience in a Food Services management role, ideally in an organization of significant size, complexity and diversity. Combination of relevant education and experience may be considered. Additional Required Qualifications: As required. Preferred Qualifications: Experience in a Food Services Supervisory role. Experience in a hospital or Long Term /Continuing Care setting. Completion of food safe handling certificate. Experience supervising a unionized workforce. Experience leading projects and organizational initiatives. Experience with process improvement and change management methodologies (i.e., Prosci, lean six sigma). Experience with the following computer programs: Connect Care, e-People, Oracle and Sysco Shop.