Syneos Health logo
Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products, and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment.

Clinical Ops Specialist

Clinical OperationsClinical OperationsFull TimeRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Bulgaria

Posted

92 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishOracle DatabaseSQL

Job Description

Clinical Ops Specialist

Syneos Health

• Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. • Responds to customer support inquiries in a timely manner. • Develops knowledge based on previous inquiries and information shared by business or system experts. • Participates and/or supports new projects as required for clinical system or clinical reporting. • Supports analysis of findings and retesting once resolved. • Run and disseminate routine reports. • Provides a review of changes and updates data where required. • May develop dashboard or customized queries in support of specific reporting requests. • Deliver prompt and efficient user support. • Active involvement in training efforts for internal and external customers. • Develop and maintain training materials. • Responds to Service Desk tickets routed to the department system queues. • Attends meetings as required, preparing necessary updates, and completing all assigned action items. • Uses effective customer-oriented communication skills. • Identifies issues for escalation and routes appropriately. • Exercises appropriate critical thinking / problem solving skills to identify and understand a problem. • Performs other work-related duties as assigned. • Minimal, non-routine travel may be required (up to 10%).

Job Requirements

  • BA/BS degree or equivalent combination of education and experience.
  • Proficiency in Microsoft Suite with strong Excel skills.
  • Proficiency in Oracle E-Business suite preferred.
  • Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred.
  • CRO or Pharmaceutical experience preferred.
  • Moderate business analysis experience preferred.

Benefits

  • health insurance
  • career development and progression
  • supportive and engaged line management
  • technical and therapeutic area training
  • peer recognition
  • total rewards program

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