Senior Manager, Pharmacovigilance Operations
Location
United States
Posted
92 days ago
Salary
0
Seniority
Lead
Job Description
Senior Manager, Pharmacovigilance Operations
Agenus Inc.
The Role: We are seeking a hands-on Pharmacovigilance Operations professional to support clinical-stage oncology programs. This role will be responsible for direct execution of PV activities, including case review, safety document authoring, and signal detection, while partnering closely with cross functional teams. In the role you will: Core PV Operations - Perform hands-on review of Individual Case Safety Reports (ICSRs), including assessment of seriousness, expectedness, and regulatory reporting requirements. - Author and contribute directly to DSURs, Investigator Brochures (IBs), and other aggregate safety reports, including safety narratives and data interpretation. - Conduct and support signal detection and safety trend analyses, including preparation of data listings and participation in safety review meetings. - Work directly in the safety database (e.g., Argus/ARISg) to review, QC, and manage safety data. Operational Execution & Quality - Support day-to-day pharmacovigilance operations, ensuring timely, accurate, and compliant safety reporting. - Partner closely with safety vendors, performing quality review of deliverables and following up on queries and timelines. - Support SAE reconciliation between clinical and safety databases. - Contribute to the development and maintenance of SOPs, Safety Management Plans (SMPs), and work instructions. Cross-Functional Collaboration - Collaborate with Medical Safety, Clinical Operations, Data Management, and Regulatory Affairs to ensure consistent and compliant safety data. - Participate in safety review committees and study team meetings as an operational PV representative. - Support inspection readiness activities, including documentation preparation and response support. Qualifications: About you - 4–8 years of direct pharmacovigilance or drug safety experience, with a strong emphasis on hands-on execution. - Demonstrated experience with: - ICSR review and processing - DSUR and IB safety section writing - Signal detection or safety data trending - Working knowledge of GCP, GVP, and ICH guidelines. - Experience using global safety databases (Argus, ARISg, or similar). - Ability to work independently in a lean, fast-moving biotech environment. - Oncology or immuno-oncology experience. - Prior experience supporting clinical-stage programs. - Experience contributing to audits or inspections. #LI-JW1
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Home Health RN Weekend Clinical Manager
CenterWellCenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. Cares for patients with chronic and complex illnesses. Offers personalized clinical and educational services to improve health outcomes and drive superior medication adherence. CenterWell, a Humana company, creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and the fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional, and social wellness of our patients. Part of Humana Inc. (NYSE: HUM). Offers stability, industry-leading benefits, and opportunities to grow yourself and your career. Employs more than 30,000 clinicians committed to putting health first. Provides flexible scheduling options, clinical certifications, leadership development programs, and career coaching.
Become a part of our caring community and help us put health first As a Home Health RN Weekend Clinical Manager at CenterWell Home Health, reporting to the Market Executive of Operations, you'll provide multi-site branch market support and assist our teams of dedicated clinicians who deliver compassionate, high-quality care in the home setting. By helping guide clinical practice, coordination of patient services, conducting quality assurance reviews, and ensuring excellence in every step of the care journey, you'll empower patients to achieve their highest level of independence while helping your team thrive in their roles. Position Type: Remote Work Schedule: Full-time/32-40 Hours *Weekend & Evening Schedule Requirements: This role is structured around a weekend-based work schedule with some evening hours. The expected schedule includes: Friday (12p - 8p), Saturday (8a - 8p), and Sunday (8a - 8p). *Availability & On-Call Expectation: This role includes limited weekend availability to provide guidance to staff regarding referral-related questions. While this position does not require participation in call center coverage or general on-call rotations, the incumbent is expected to remain accessible to weekend staff for consultative support as needed. *Assigned Market: The position is responsible for supporting a multi‑site market of 5-6 branches across South Carolina and 1 branch in Georgia, with branch censuses ranging from 263 to 846 and CMS star ratings between 3.5 and 4.5. As a Home Health RN Weekend Clinical Manager, you will: - Guide, support, and educate clinicians; help goal set, care planning, and clinical decision making; and remain available during operating hours for clinical support. - Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes. - Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff. - Review and audit clinical documentation (OASIS, visit notes, plan of care) for accuracy, completeness, and compliance with Medicare/CMS accreditation standards. - Collaborate with field-based clinicians to ensure timely submission of documentation and to resolve deficiencies or inconsistencies. - Assist with OASIS accuracy and validation; ensuring data entry aligns with care plans and physician orders. - Monitor outcome-based quality indicators and assist in developing performance improvement plans. - Participate in quality improvement projects, internal audits, and regulatory survey readiness. - Track and report quality metrics, trends, and areas for improvement to leadership. - Provide staff education and support with compliance issues and documentation standards. - Stay current on federal and state regulations related to home health care and quality assurance. - Provide direct patient care on a limited basis in exceptional or unplanned circumstances. Use your skills to make an impact Required Qualifications: - Graduate of an accredited School of Nursing. - Active, unrestricted RN license with multi‑state (compact) privilege to support practice across assigned states. - Proof of current CPR certification. - A minimum of 2 years of experience as a Registered Nurse. - Traditional home health experience is required. - Management and people leadership experience is required. - OASIS experience is required. OASIS certification (HCS-O, COQS, and/or COS-C) is strongly preferred. - Must have experience with the following OASIS assessment types: starts of cares (SOC), resumption of cares (ROC), re-certifications, discharges from care (DC), and transfer of cares. - Homecare Homebase (HCHB) experience is required. - Foundational knowledge and basic understanding of CMS PDGM is required. - Knowledge of Medicare Conditions of Participation (COP) for home health is required. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $77,200 - $106,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
We anticipate the application window for this opening will close on - 24 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives. CAS seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action. Primary Responsibilities - Provide technical, educational, clinical and sales support to assist the Region in meeting Cardiac Ablation Solutions sales and customer service objectives. - Represents Medtronic CAS during ablations procedures to provide troubleshooting and other technical assistance - Receives technical inquiries by customers. Researches solutions to questions or problems (e.g., Catheter, Console, Generator support) - Educates and trains physicians, hospital personnel and office staff on technical matters relating to AFS products and related procedures. - Assists RM and field training department in educating/training new Clinical Specialists and Account Managers - Provides training and resources for hospital staff to enable them to conduct training for their personnel - Provide Sales Support to help influence revenue growth within the region - Updates sales representatives concerning procedure. Immediately notifies Account Manager regarding issues or problems requiring follow-up - Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support - Promotes the safe and effective use of Medtronic CAS products and related procedures - Understands national, regional and territory sales objectives. Works in partnership with Account Manager to achieve exceed goals The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here Must Have Minimum Requirements To be considered for this role, please ensure these minimum requirements are evident on your resume. - High School diploma PLUS a minimum 6 years of work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field OR - Associate degree PLUS a minimum of 4 years of work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field OR - Bachelor degree PLUS a minimum 2 years work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field Preferred Qualifications: - Preference will be given to local qualified candidates and candidates with Medtronic experience - B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years’ work experience in cardiac field, hospital/clinic or sales - Pacing school/ATI-like training program in addition to BQs - Proven track record with technical training assignments - Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support Additional Job Requirements: - Environmental exposure to infectious disease and radiation - Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise - Clinical Specialists will on occasion be required to travel outside of their assigned territory and possibility overnight - Must have a valid driver’s license - Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers - Must be able to stand/sit/walk for 8 hours a day - Must have a valid driver’s license - Must be able to drive approximately 75% of the time within assigned territory and may require overnight travel. Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. CARDIOVASCULAR PORTFOLIO: Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$90,000.00- $110,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
RN Clinical Assessor
Acentra HealthAcentra Health combines public sector knowledge and clinical expertise to modernize healthcare for federal and state partners. As an employer, the company foste
Title: RN Clinical Assessor Locations West Virginia, United States; Charleston, West Virginia; Winfield, West Virginia Full-Time Hybrid Employment Type Regular Req ID 5538 Job Description: Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a RN Clinical Assessor (Aged & Disabled Waiver) to join our growing team. Job Summary: This position educates and performs medical eligibility assessments of WV Medicaid recipients seeking community-based services and follows prescribed guidelines while administering the Pre-Admission Screening for determination of medical eligibility for the Aged & Disabled Waiver Program. RN Clinical Assessors must manage a caseload of assigned members to ensure that assessments are scheduled, appropriate persons are in attendance, assessments are performed, and data is entered into Atrezzo within prescribed timelines. This position requires extensive local travel within an assigned catchment area as well as periodic travel outside a catchment area. - This is a hybrid role based in West Virginia, combining remote work from home with field assessments and quarterly in-office meetings. Applicants should reside in Kanawha or Putnam County for best coverage of field work required. Responsibilities: - Document contacts, schedule appointments, travel to conduct and appropriately administer/document Pre-Admission Screening assessments within prescribed timelines - Participate in inter-rater reliability activities to ensure consistent administration of assessments and adherence to assessment protocols Participate in denial hearings as necessary - Contact physicians and facilities to confirm medical information - Conduct assessments to determine whether the beneficiary meets the conditions and criteria for ADW eligibility, using state-approved standardized assessment tool(s) - Ensure ADW are provided on a "needs basis" in quantities appropriate to the Beneficiary's unmet need for services based on the severity of their medical condition, functional disability, physical, or cognitive impairment - Ensure the privacy and dignity of individuals receiving assessment for ADW is maintained at the highest standards - Ensure that new, expedited, annual, change of status, mediation/appeals, reconsideration review, and derivative assessments are conducted within established timeframes - Include an interview with family members and informal caregivers who are present at the time of the assessment - Provide the Beneficiary with guidance and assistance, as necessary, to select ADW providers. - Conduct service plan reviews as needed - Submit the completed assessments using state-approved interface - Participate in the Beneficiary's mediation and appeal processes - Respond to state inquiries regarding assessments conducted - Attend and actively participate in staff meetings and conduct case consultations/peer reviews/internal auditing as assigned - Provide assessments for initial eligibility determinations for an applicant to participate in a 1915(c) HCBS program, and, when applicable, annual and change of status assessments for participants currently participating in a 1915(c) HCBS program, using state-approved standardized assessment tool(s) - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules Qualifications Required qualifications: - Valid, unrestricted Registered Nurse (RN) license for the state of West Virginia or compact license - Must have a valid driver's license and access to reliable transportation - Willingness to travel to homes and facilities within the catchment area (travel outside one's catchment area is occasionally required to fill-in for others or to attend staff meetings/events) - Candidate should be organized and have excellent customer service skills, good interpersonal communication and be flexible - Applicant must be able to accurately assess medical conditions and symptoms and functional abilities - Applicant must possess computer skills, specifically with Microsoft Outlook, Microsoft Word, Microsoft Edge, Google Chrome Preferred qualifications: - Two years of experience in a home care setting - Two years of experience with the aging population or with persons with disabilities (preferably working within the WV Aged and Disabled Waiver Program) - Knowledge of the Aged and Disabled Waiver program policies and procedures Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The pay range for this position is listed below. "Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level." Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. #LI-AF1 Pay Range USD $67,300.00 - USD $70,000.00 /Yr.
Role: Clinical Quality Lead Location: US Remote with preferences in either Austin, TX, Chicago, IL, Atlanta, GA, Bay Area, CA, Seattle, WA, New York or Boston, MA About The Company Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com. About the Role The Clinical Quality Lead is a key individual contributor responsible for executing and optimizing Wheel’s quality assurance and patient safety processes across clinical programs. Reporting to the Senior Manager of Clinical Quality and Safety, this role owns clinician performance workflows, incident response documentation, cross-functional quality projects, and quality reporting. The ideal candidate is a detail-oriented, systems-minded clinician who thrives on tactical execution and cross-functional collaboration in a telemedicine environment. What You'll Do Quality Improvement & Assurance - Own the end-to-end execution of clinician chart audits, including manual audit uploads, watchlist tracking, and spearheading the roll-out and long-term program management of AI-driven audit workflows. - Coordinate with Clinician Success Leads (CSL) to post-refresher chart reviews and performance improvement plan (PIP) documentation - Support the Quality Assurance Committee (QAC), including clinician case preparation, meeting documentation, and tracking of QAC outcomes - Create and maintain clinician education materials in Skilljar - Own snippet and guideline editing to ensure clinical content remains up to date and actionable Clinical Incident & Risk Management - Investigate clinical incidents, conduct chart audits, and collaborate on root cause documentation and recommendations - Draft corrective action language and contribute to safety policy updates - Assist with internal documentation and reporting on safety trends Metrics, Reporting & Communication - Track and synthesize quality, safety, and clinician performance metrics using manual and automated tools - Collaborate with BI and R&D to streamline dashboards and audit reporting workflows - Contribute to client-facing quality reports and QBR materials - Monitor antibiotic stewardship trends and surface system-level insights Cross-Functional Collaboration - Drive cross-functional initiatives as a tactical liaison across Clinical Operations, Network Operations, R&D, Business Intelligence, and Customer Success, taking independent initiative to solve bottlenecks and secure necessary alignments. - Independently troubleshoot and unblock operational hurdles or communication delays with internal teams and contract clinician networks - Coordinate quality documentation and audit schedules in support of platform and clinician performance initiatives - Create summary decks and reports to support operational briefings - Participate in clinical intake questionnaire development and configuration of new treatment areas - Assist with production testing to validate EMR workflows prior to client launch Who You Are - Advanced clinical degree required (e.g., NP, MD, DO, PA); active license preferred - 3–5+ years of experience in clinical quality, patient safety, or medical operations in a digital health or telehealth setting - Demonstrated expertise in clinician audit workflows, documentation, and reporting - Experience with Airtable, Looker, or comparable systems for quality tracking - Professional resilience and adaptability; comfortable managing shifting priorities and routine backlog management in a fast-paced digital health environment - Highly organized and self-directed, with strong communication and documentation skills - Demonstrated ability to operate with a high degree of autonomy, navigating ambiguity and independently solving problems without requiring step-by-step managerial direction - Proven ability to take ownership of processes and outcomes, successfully driving results through lateral management and contractor oversight - Strong interpersonal skills with a proven track record of managing cross-functional relationships and overcoming communication roadblocks constructively Salary and Perks Pay Range: $142,000 - 168,000 base compensation. Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. The role will remain open until May 31, 2026. Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline. As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: - Medical, Dental and Vision - Ancillary: Life, Short and Long Term Disability - 401K match - Flexible PTO - Parental Leave - Stock options - Additional programs and perks Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

