• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. • Understand client needs and ensure deliverables meet expectations, including KPIs and service levels. • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA-MICC). • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. • Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.). • Maintain good documentation, high quality, and excellent customer service.

• Ensure client success by providing oversight of assigned clients • Act as liaison with client stakeholders to manage all aspects related to services provided • Mentor junior staff and provide ongoing training • Triage and respond to medical information inquiries from healthcare professionals

• Recognized as a subject matter expert within Alight for Leave Solutions • Primary point of contact for all assigned Leave Solutions Clients • Responsible for day-to-day operational support and management of client relationship • Leverage deep Absence and Disability domain expertise to resolve complex claim issues • Develop and maintain expertise in all Alight products and services • Instill customer confidence and deepen brand strength • Provide technical expertise to support internal and client delivery needs • Manage client escalations to accelerate issue resolution and mitigate retention risk • Collaborate with cross-functional internal teams and external key stakeholders • Act as a change agent; seek out and try new ideas for continuous improvement

Join Flare as an Account Executive Client Partner: Shape the Future of Legal Services Hello, we’re Flare! We’re a team of creative problem-solvers, builders, and big-thinkers on a mission to transform the legal experience. We are reimagining how attorneys and clients work together, making complex legal services more accessible, human, and efficient. Backed by leading VC firms, Flare is at the forefront of legal technology. We're rapidly expanding our teams, and we're looking for driven, people-focused Client Partners to join our Family Law Addendums Team. This is your chance to play a pivotal role in guiding clients through some of the most important moments of their lives. About the Role As a Client Partner at Flare, you'll be a key player in our mission to empower individuals and simplify complex legal processes. You’ll be backed by a pipeline of current client leads, an all-star legal team, and a supportive leadership group invested in your success. This is an opportunity to grow fast, earn big, and leave your mark on something that truly matters. What You'll Do - Make Your Mark: Master pipeline management and proactively reach out to warm and hot leads, guiding them with clarity and care toward the right legal solutions. - Solve Problems, Win Deals: Quickly identify each client's unique situation and offer tailored solutions in collaboration with our legal experts. - Conquer Your Targets: Consistently exceed sales quotas, propelling our organization to new heights. - Collaborate for Success: Partner with legal experts and client success teams to ensure a smooth, exceptional experience for every client. - Stay Sharp: Leverage Salesforce and other sales best practices to track progress, refine your pitch, and optimize your workflow. Requirements What We're Looking For We are seeking a high-energy, results-driven salesperson with an entrepreneurial spirit. You should be passionate about sales, thrive in a fast-paced environment, and be motivated by uncapped earning potential. - 3+ years in a sales or client-facing role (legal experience is a plus but not required). - Strong communication skills and a client-first mindset. - Driven to meet and exceed sales targets. - Comfortable working with Salesforce or similar CRM tools. Perks & Compensation - Base Salary: $65,000 a lucrative uncapped commission plan (OTE: $100,000+). - Fully Remote Position: Have the flexibility to work from the comfort of your home, with all the resources of working in office! - Benefits: Medical, Dental, Vision, 401K with an Employer Match, Wellness Reimbursement, and more! - Career Acceleration: Join a high-growth team with clear paths for advancement and leadership opportunities - Mission-Driven Work: Help clients at a crucial moment in their lives, knowing your work has a direct, visible impact. This is just the beginning. Help us expand something meaningful and grow your career while you do it.