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Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Client Manager – Alight Leave Solutions
Location
Texas
Posted
72 days ago
Salary
$55K - $70K / year
Seniority
Senior
Job Description
Client Manager – Alight Leave Solutions
Alight Solutions
• Recognized as a subject matter expert within Alight for Leave Solutions • Primary point of contact for all assigned Leave Solutions Clients • Responsible for day-to-day operational support and management of client relationship • Leverage deep Absence and Disability domain expertise to resolve complex claim issues • Develop and maintain expertise in all Alight products and services • Instill customer confidence and deepen brand strength • Provide technical expertise to support internal and client delivery needs • Manage client escalations to accelerate issue resolution and mitigate retention risk • Collaborate with cross-functional internal teams and external key stakeholders • Act as a change agent; seek out and try new ideas for continuous improvement
Job Requirements
- At least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
- Deep operational, relationship building, and issue resolution skills
- Understanding of contracts, pricing, and financial models
- Experience identifying and anticipating risk and implementing effective risk mitigation plans
- Ability to identify expansion opportunities
- Industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare
- Able to travel 20-25%
Benefits
- A variety of health coverage options
- Wellbeing and support programs
- Retirement
- Vacation and sick leave
- Maternity, paternity & adoption leave
- Continuing education and training
- Several voluntary benefit options
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