If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. To learn more about our company, please visit our website; https://www.trulieve.com Requisition ID: 18829 Remote Work Available: Yes Job Title: Service Desk Tech Level 2 Department: Information Technology Reports to: IT Service Desk Supervisor Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact Resolution of all inbound support tickets from Trulieve Departments nationwide. Service Desk Techs are responsible for assisting our internal customers by providing world class customer service with attention to detail as we enable the business to operate without limitations from IT. Service Desk Techs will work as a team to manage all planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that arise as the organization grows. The Service Desk is the key position for upward mobility within IT as Techs touch all systems throughout the organization. Key Responsibilities: - Provide outstanding customer service to our internal employees - Work within the service desk to process support request tickets and meet target SLA’s. - Properly utilize documentation for IT procedures, policies and troubleshooting guides while providing feedback for improvements to each. - Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications. - Answer incoming support calls from grow, production and retail facilities nationwide. - Work with vendor engineers, project managers and support techs to solve application related issues. - Possess basic network troubleshooting skills as well as an understanding of TCP/IP addressing. - Assists in the management and tracking of all digital assets. - Assists in the management of all existing and legacy applications. (AD Groups) - Creation and removal of user accounts across various systems as part of new hire and terminations - Works with the IT Service Desk Manager and IT Service Desk Leads to provide seamless customer experience. - Provide innovative solutions to uncommon problems. - Responsible for working scheduled hours both inside and outside of regular working hour. Occasional emergency scheduling may occur. Responsible for checking your schedule and being on time. - Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor Qualifications: - Relevant associate degree or 2+ years' experience in related field - Effective time-management skills and ability to multi-task - Ability to make educated decisions quickly. - Ability to pass a Level 2 Background Screening - Must have a passion for customer service and be customer obsessed and problem solving. - Excellent communication skills, both written and verbal Work Schedule: - 40+ hours weekly with flexible hours depending on department needs. Must be available to work occasional evenings, weekends, and holidays Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

• Help customers understand their usage of the Boomi platform and how it supports their business • Review customer implementations in contrast to industry reference architectures and peer organisations to help them understand where there are opportunities to better leverage the Boomi platform • Help customers plan future initiatives to further adopt the Boomi platform in support of their business and IT initiatives • Explain at a high level to customer stakeholders Boomi platform architecture, features and the value they provide • Conduct maturity assessments with customers to identify where they can improve how they develop and deploy Boomi solutions • Work with internal account teams and technical resources to ensure Boomi has an understanding of the customers business strategies and technology needs • Develop and deliver actionable architecture artifacts to guide and support Customers digital technology decisions in full alignment with the execution of their business strategy.

• Provide high-quality technical support to end users on behalf of our clients. • Diagnose and resolve IT issues (hardware, software, networking) remotely for clients. • Provide user support, deliver training, and advise on IT best practices. • Contribute to the continuous improvement of IT services, including maintaining and updating technical documentation.

DescriptionAt monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600+ internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks. Please note this is a hybrid role based out of our NYC office and requires 4 days in office. About The Role - Provide 1st level support to all monday.com employees around the world. - Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs. - Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.) - Support internal users in order to solve problems related to their workstations. - Provide basic network assistance LAN, Wireless, VPN. - Configure, install and maintain all office technical equipment, including laptops, printers, monitors and other IT peripherals. - Work with A/V conferencing systems to support internal/external meetings or company events as needed. Requirements - 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience) - Excellent ability to install, administer and troubleshoot computer hardware, software - Solid understanding of G-suite/Microsoft Office 365 - Experience with Okta - Working knowledge of A/V conferencing systems (Zoom, Crestron) - Customer service oriented, strong communication skills and ability to work in fact paced environment - Excellent analytical and problem solving skills with attention to details - Advanced troubleshooting and multi-tasking skills - Knowledge in JAMF - advantage - Exceptional organizational and time management skills Please note this is a hybrid role based out of our NYC office and requires 4 days in office. What monday.com can offer you: - Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops - Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program - Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified - We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding - A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more Visa sponsorship for this role is currently not available.  For New York City-based hires only: Compensation Range: $65,000 - $85,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.  monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. #LI-Hybrid