Were looking for a dependable and detail-oriented Remote Booking & Scheduling Planner to manage client reservations, coordinate schedules, and ensure every detail is handled accurately from start to finish. This fully remote role is ideal for someone who thrives on organization, enjoys communicating with clients, and takes pride in keeping operations running smoothly. Key Responsibilities - Oversee client bookings, reservations, and scheduling requests - Maintain organized records and confirm all details are accurate - Communicate updates and confirmations clearly with clients - Follow up promptly to ensure timelines are met - Provide professional, friendly support throughout the client experience What Were Looking For - Excellent organizational and communication skills - Strong attention to detail and reliability - Comfortable working independently in a fully remote environment - Customer service, administrative, or scheduling experience preferred but not required - Must be a citizen of the US, UK, Australia, Spain, or LATAM - Tech-savvy and comfortable using online tools and platforms Why This Role Stands Out - 100% remote flexibility - Structured training and ongoing support provided - Opportunity for growth within a supportive, collaborative team - Gain experience coordinating multiple client bookings in a professional environment

• You’ll operate as a generalist across Binti’s highest-priority initiatives, with real ownership and exposure to senior stakeholders. • Drive strategic insights - Lead market scans, customer research, and competitive benchmarking - Conduct interviews with cross-functional Binti teams and synthesize insights into clear, actionable recommendations - Map customer journeys to identify friction points and opportunities for improvement • Leverage AI to scale impact - Identify opportunities to apply AI to internal workflows, analysis, and decision-making - Prototype lightweight AI-enabled solutions (e.g., research synthesis, reporting, ops tooling) - Incorporate AI into your strategic project from scoping through execution • Turn data into decisions - Build and refine executive-ready reports used by senior state leaders - Analyze customer cohorts and performance metrics to uncover trends and inform strategy - Strengthen how Binti measures and communicates outcomes • Build and scale internal capabilities - Create playbooks, documentation, and tools that improve how teams operate • Shape the narrative - Develop case studies, thought leadership, and materials used in external engagements • Own a high-impact project - Design and lead a standalone strategic initiative from scoping through execution - Deliver tangible improvements to operations or customer experience

• Proactively identifies opportunities for financial, operational, and delivery performance enhancement • Spearheads the successful implementation of our product and service suite with new and existing clients, driving exceptional business and financial outcomes through RCM transformation • Partner closely with our technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes • Analyze business metrics trends, potential issues & escalations, client feedback & business strategy

• Provide HIM knowledge in a consultative manner to assist sales in the details of a coding and audit sale. • Perform detailed discovery to identify the needs of the client. • Create customized proposals that can be realistically implemented and executed by the operations and quality teams. • Identify sales targets and work with the sales team to close deals. • Understand tools, success stories, outcomes, and products that will assist our clients and have the ability to communicate with clients at all levels. • Provide presentations to clients, as needed. • Perform Coding Operational Assessment, as needed, to provide a lead-in for sales opportunities. • Create high level and detailed written reports and effectively communicate findings, recommendations, and next steps at all leadership levels. • Work with discovery information to assess volume/workload for client sites. • Work with the Operations team to provide seamless coverage and the correct skill set, based on the initial and ongoing needs of the client. • Provide smooth transition of client relationship and project implementation to operations and quality team via Kick-Off Call. • Ensure the client feels supported during the transition. • Ensure initial client engagement with Coding Operations establishes a strong, positive relationship and that implementation exceeds client expectations. • Build and maintain relationships with assigned clients to foster loyalty, support ongoing service, and drive growth. • Advocate for client needs, requests, and feedback with the Coding Operations team, and collaborate in a positive, professional manner to support continuous improvement across the organization. • Travel Fifty percent plus travel time, including regional and/or national trips as needed to support client meetings, site visits, and overall business objectives.