• Proactively identifies opportunities for financial, operational, and delivery performance enhancement • Spearheads the successful implementation of our product and service suite with new and existing clients, driving exceptional business and financial outcomes through RCM transformation • Partner closely with our technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes • Analyze business metrics trends, potential issues & escalations, client feedback & business strategy

• Provide HIM knowledge in a consultative manner to assist sales in the details of a coding and audit sale. • Perform detailed discovery to identify the needs of the client. • Create customized proposals that can be realistically implemented and executed by the operations and quality teams. • Identify sales targets and work with the sales team to close deals. • Understand tools, success stories, outcomes, and products that will assist our clients and have the ability to communicate with clients at all levels. • Provide presentations to clients, as needed. • Perform Coding Operational Assessment, as needed, to provide a lead-in for sales opportunities. • Create high level and detailed written reports and effectively communicate findings, recommendations, and next steps at all leadership levels. • Work with discovery information to assess volume/workload for client sites. • Work with the Operations team to provide seamless coverage and the correct skill set, based on the initial and ongoing needs of the client. • Provide smooth transition of client relationship and project implementation to operations and quality team via Kick-Off Call. • Ensure the client feels supported during the transition. • Ensure initial client engagement with Coding Operations establishes a strong, positive relationship and that implementation exceeds client expectations. • Build and maintain relationships with assigned clients to foster loyalty, support ongoing service, and drive growth. • Advocate for client needs, requests, and feedback with the Coding Operations team, and collaborate in a positive, professional manner to support continuous improvement across the organization. • Travel Fifty percent plus travel time, including regional and/or national trips as needed to support client meetings, site visits, and overall business objectives.

• Collaborate with health system clients on a range of complex assignments to provide practical and innovative solutions. • Assess the current performance of revenue cycle operations by conducting interviews, observations, document review, data-driven insights, and processes. • Building relationships with clients and seeking opportunities to expand the scope of their business and financial outcomes. • Proactively identifies opportunities for financial, operational, and delivery performance enhancement. • Spearheads the successful implementation of our product and service suite with new and existing clients, driving exceptional business and financial outcomes through RCM transformation. • Partner closely with our technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes. • Analyze business metrics trends, potential issues & escalations, client feedback & business strategy.

Role Description As the Technical Operations Solutions Consultant, you will support warehouse operations and process optimization. In this role, you will assist in process mapping, SAP WM/EWM utilization, and SOP development to enhance efficiency and standardization. The ideal candidate will collaborate with cross-functional teams to integrate new processes, proactively identify continuous improvement opportunities, and effectively communicate solutions to warehouse operators and leaders. Strong problem-solving skills and a commitment to operational excellence are essential. - Engage directly with warehouse operators and floor leaders, alongside C5 resources, to assess and improve operational processes. - Develop process maps, Standard Operating Procedures (SOPs), and Standard Work documents to drive efficiency and consistency. - Participate in discussions to provide recommendations and implement industry best practices. - Ensure project plan milestones and key deliverables are met, tracking progress and making necessary adjustments. - Monitor and update the client on project status, key deliverables, and overall improvements. - Collaborate cross-functionally with client teams to ensure the seamless adoption of process enhancements. - Analyze warehouse operations to identify inefficiencies, propose improvements, and support continuous improvement initiatives. - Utilize SAP Warehouse Management (WM) and Extended Warehouse Management (EWM) knowledge to optimize warehouse processes. - Effectively communicate complex information and process changes to warehouse teams, ensuring alignment and understanding. - Proactively identify and resolve operational challenges with data-driven problem-solving approaches. Qualifications - Minimum of 5 years of experience with SAP Warehouse Management and Extended Warehouse Management systems. - Minimum of 5 years of experience creating and implementing SOPs to standardize and improve warehouse operations. - Minimum of 5 years of experience analyzing complex warehouse processes and develop actionable solutions. - Minimum of 5 years of experience mapping current and future state processes to drive operational improvements. - U.S citizenship in order to obtain a security clearance. Must be able to obtain a U.S. government security clearance. - Must be able to travel to client location. Travel may be up to 75% of the time. Requirements - Ability to clearly articulate ideas, process changes, and recommendations to warehouse operators and leadership. - Strong ability to identify challenges, develop solutions, and execute improvements efficiently. - Ability to work effectively with various teams to ensure smooth implementation of new processes. - Previous experience working with US Government agencies (DLA preferred). - Lean Six Sigma Certifications. Compensation In accordance with pay transparency law, the expected salary range for this position is $99,000 - $125,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. We anticipate this job posting will be posted until 05/05/2026. Benefits - C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays and paid time off. How to Apply To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.