• Build, maintain, and evolve dashboards and reporting for Marketing and SDR/ BDR leadership to track performance, capacity, and attainment against TOFU goals (meetings, SAOs, sourced pipeline) • Own analytics for the marketing to SDR/ BDR to early pipeline funnel, including volume, velocity, and conversion across all stages from lead to opportunity • Analyze performance by segment, program, channel, SDR/ BDR, territory, and persona to surface insights that improve pipeline quality and efficiency • Assist with campaign and program setup to ensure accurate tracking, attribution, and funnel reporting • Own, refine, and document lead lifecycle, qualification rules, and lead routing and assignment logic to ensure speed-to-lead, fairness, and alignment with GTM coverage models • Monitor and improve data quality for leads, contacts, accounts, and early-stage opportunities, including enrichment, deduplication, and hygiene processes • Evaluate, implement, and optimize tools used by SDRs/ BDRs (sales engagement, intent, enrichment, lead scoring, routing), ensuring strong adoption and measurable impact • Provide data-driven insights to SDR/ BDR and Marketing leaders on scripts/messaging, sequences, and follow-up motions, partnering with Enablement where needed to operationalize changes • Document TOFU processes end-to-end (lead lifecycle, routing rules, qualification criteria, handoff workflows) and keep them current as changes are made • Partner cross-functionally with Marketing, Marketing Ops, Sales Ops, SDR/ BDR leadership, Enablement, and Finance to ensure consistent measurement, reporting, and execution across the revenue funnel

• Own and optimize sales and customer success processes from account assignment, opportunity management, forecasting, to close won through onboarding, adoption, renewals, expansions, and churn management • Ensure data accuracy of pipeline and opportunity data, including accounts, contacts, sales stages, forecast categories, ACV, product details, health scores, activities, etc. • Maintain and improve standardized pipeline, bookings, and forecast reporting for sales performance • Create customer success dashboards, reports, and analysis to manage metrics such as ARR, retention, NRR/GRR, expansion, churn, health score, product usage, etc. • Support territory coverage and account ownership models. Manage updates and ensure clean execution across relevant systems. • Analyze trends across the revenue funnel and customer lifecycle to identify risks, opportunities, and levers for growth • Turn complex data into clear, actionable insights and recommendations for revenue leadership • Partner with leadership to ensure alignment across GTM (Marketing, Sales, Channel, and Customer Success) of objectives, processes, handoffs, and ownership • Provide day-to-day support for internal users. Troubleshoot issues, answer process questions, resolve data problems, and handle operational requests with clear SLAs. • Support forecasting and planning across the customer lifecycle, from new business through renewals and expansion. Collaborate with Finance to ensure alignment across metrics and performance. • Evaluate, implement, and optimize tools used by Sales and Customer Success (sales engagement, intent, enrichment, etc.), ensuring strong adoption and measurable impact • Create and maintain documentation, training, and how-to guides to drive adoption and consistency in tools and processes

• Manage all revenue operations accounts, and collaborate with health system clients on a range of complex assignments to provide practical and innovative solutions. • Assess the current performance of revenue cycle operations by conducting interviews, observations, document review, data-driven insights, and processes. • Building relationships with clients and seeking opportunities to expand the scope of their business and financial outcomes. • Proactively identifies opportunities for financial, operational, and delivery performance enhancement. • Spearheads the successful implementation of our product and service suite with new and existing clients, driving exceptional business and financial outcomes through RCM transformation. • Partner closely with our technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes. • Analyze business metrics trends, potential issues & escalations, client feedback & business strategy

Role Description SingleStore is hiring a Revenue Operations Manager to partner closely with a growing Sales organization and the VP of GTM (Go-To-Market) Operations to help scale and optimize our revenue engine. You will drive alignment, operational efficiency, and data-driven decision-making across the entire revenue lifecycle with a focus on Sales and Customer Success. The ideal candidate will successfully work cross-functionally with teams throughout the organization, streamlining processes, unlocking insights, and enabling sales productivity and efficiency at scale. This is a highly visible, hands-on role for someone who thrives in a data-driven environment and wants to make a meaningful impact at an established, fast-growing software company. What You’ll Do: - Own and optimize sales and customer success processes from account assignment, opportunity management, forecasting, to close won through onboarding, adoption, renewals, expansions, and churn management. - Ensure data accuracy of pipeline and opportunity data, including accounts, contacts, sales stages, forecast categories, ACV, product details, health scores, activities, etc. - Maintain and improve standardized pipeline, bookings, and forecast reporting for sales performance. - Create customer success dashboards, reports, and analysis to manage metrics such as ARR, retention, NRR/GRR, expansion, churn, health score, product usage, etc. - Support territory coverage and account ownership models. Manage updates and ensure clean execution across relevant systems. - Analyze trends across the revenue funnel and customer lifecycle to identify risks, opportunities, and levers for growth. - Turn complex data into clear, actionable insights and recommendations for revenue leadership. - Partner with leadership to ensure alignment across GTM (Marketing, Sales, Channel, and Customer Success) of objectives, processes, handoffs, and ownership. - Provide day-to-day support for internal users. Troubleshoot issues, answer process questions, resolve data problems, and handle operational requests with clear SLAs. - Support forecasting and planning across the customer lifecycle, from new business through renewals and expansion. Collaborate with Finance to ensure alignment across metrics and performance. - Evaluate, implement, and optimize tools used by Sales and Customer Success (sales engagement, intent, enrichment, etc.), ensuring strong adoption and measurable impact. - Create and maintain documentation, training, and how-to guides to drive adoption and consistency in tools and processes. Qualifications - 3-5+ years of experience in Revenue Operations, Sales Operations, or related roles in a B2B SaaS environment. - Strong hands-on experience with Salesforce (reports, dashboards, data model, basic configuration). Experience with a Customer Success platform and/or Salesforce administration certification is a plus. - Demonstrated success working directly with Sales and Customer Success teams, including pipeline and opportunity management, quoting and deals desk, forecasting, data enrichment and governance, and performance analytics. Experience with compensation planning and commission processing is a plus. - Strong analytical and modeling skills with the ability to work with complex datasets and translate insights into actionable recommendations. - Technical expertise and business acumen across end-to-end revenue, with a strong emphasis on sales and post-sales. - Experience with GTM technology, including CRM (Salesforce), sales engagement and prospecting (Outreach, Nooks, LinkedIn Sales Navigator), data enrichment (Cognism, ZoomInfo), and other sales productivity tools. AI tools experience is preferred. - Familiarity with SaaS revenue metrics (ARR, MRR, pipeline coverage, win rates, NRR/GRR, churn, expansion, cohort analysis, etc.). - Highly organized, detail-oriented, and able to manage multiple projects and ad hoc requests in a fast-paced environment. - Excellent communication and stakeholder management skills, with the ability to partner effectively with both individual contributors and executive leadership.