Job Description Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Revenue Cycle Financial Specialist with the Revenue Cycle - Patient Access Services Department. This is a remote, work from home opportunity and you may be based outside of the greater Chicagoland area. In this role Revenue Cycle Financial Specialist will be responsible for collecting and verifying demographic, guarantor and insurance information, educate patients, physicians, staff, etc. on the financial process. - Responsible for ensuring that preauthorization’s/referrals and precertification’s are in completed in accordance with payor requirements and prior to the scheduled encounter. - Work closely with the staff in the clinical areas to acquire necessary clinical information needed to complete authorization process - Manage the process of aiding patients and their representatives with securing reimbursement for Hospital and Physician services provided - Assist patients in identifying and selecting an available option for insurance coverage and/or financial assistance. - Work collaboratively with patients, UCM “coverage vendors” – currently GLM, clinical staff, Patient Financial Services, Ambulatory Patient Financial Specialists, urban health collaborative and case management/social work - Manage all patient account types; outpatient, inpatient, ED and UCPG, and maintain a thorough knowledge of the hospitals revenue cycle process - Understand the Hospitals Inpatient/Outpatient treatment policies and how they relate to each patient situation Have the responsibility of coordinating and monitoring the flow of revenue generated not only by UCMC but UCPG - You will be involved in extensive utilization of the Hospitals revenue systems and constant interaction with patients, physicians, insurance companies, donors and other members of the Hospitals' staff Essential Functions - Perform all registration functions: interview patients via telephone or face to face to collect demographic, guarantor, insurance and financial data required - Verify the benefits as well the coverage for services scheduled - Prioritize work based on appointment date to ensure everything is completed prior to the patient arriving at UCM - Obtain referrals/authorizations or precertification’s to ensure reimbursement of services rendered Document necessary authorization information in appropriate fields for clean billing and payment - Recognizes those patients in need of financial assistance, and provides charity applications or referrals to the Department of Human Services - Interview the patients to be able to assist in managing a resolution of a patient’s multiple visit accounts and be compliant with Hospital financial resolution policies - Advise and counsel patients and guarantors regarding patient rights, responsibilities and procedures as it relates to payment for Hospital and ProFee care - Act as an advocate to ensure positive guest relations for resolution of inquiries - Utilize all available resources to identify the most appropriate financial resolution for both the patients and UCM - Remain current of any city, county, state or federal regulation(s) that may change the structure and management of the current Affordable Health Care Act or Fair Patient Billing Act guidelines - Assists patients with financial assistance applications - Ensure completed Financial Assistance applications get routed to the appropriate department for consideration in a timely manner - Work closely with both the patient and UCM MA-NG vendor to assist in the completion of the Medicaid application. This will ensure that the Medicaid applications are completed in a timely manner - Assist the patient in understanding the Health Insurance Exchange plans potentially available to them, and support the patient in contacting the UCM MA-NG vendor to start the process - Collect any necessary payments due prior to services being rendered using PPE system through PASSPORT - Investigate and resolve charge disputes, process patient refunds, identify adjustments required to accounts and make corrections. Make payment arrangements on past due balances - Escalate issues that per Treatment Policy that require administrative intervention or review - Meet daily productivity and quality expectations and participate openly in departmental audit/review process to ensure that all work is monitored and completed based on departmental standards. - Other Duties Assigned Required Qualifications - Two ( 2 ) years’ experience in medical insurance verification and other hospital finance areas (including Hospital Billing) - Windows based PC experience - High degree of initiative and problem solving ability - Strong analytic and financial assessment abilities as well as the ability to pay close attention to a variety of details are required in order to perform duties effectively - Must be able to multitask and be able to function in a constantly changing environment. - Requires the ability to problem solve independently and must be strongly invested in team management - Must have knowledge of accounting principles with excellent verbal, math and presentation skills Preferred Qualifications - Bachelor’s degree Position Details: - - Job Type/FTE: Full Time (1.0 FTE) - Shift: Days - Unit/Department: Revenue Cycle - Patient Access Services - Work Location: Flexible Remote/ Burr Riddge, IL - CBA Code: 743 Clerical Why Join Us We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

• Manage all revenue operations accounts and collaborate with health system clients on complex assignments • Assess current performance of revenue cycle operations by conducting interviews, observations, document review, data-driven insights, and processes • Building relationships with clients and seeking opportunities to expand their business and financial outcomes • Proactively identify opportunities for financial, operational, and delivery performance enhancement • Spearhead successful implementation of products and services with new and existing clients, driving exceptional business and financial outcomes through RCM transformation • Partner closely with technology teams to deploy and implement products/workflow engines for best operational outcomes • Analyze business metrics trends, potential issues & escalations, client feedback & business strategy

• Support the build and maintenance of HubSpot workflows for email marketing, lead nurturing, and lead scoring • Assist in setting up and QA-ing marketing campaigns across channels, ensuring accurate targeting, tracking, and follow-through • Help scale campaigns across different markets while maintaining personalization and relevance • Monitor campaign performance and flag issues or optimization opportunities to the team • Act as the operational link between marketing and the BDR team — ensuring leads generated from campaigns are routed correctly and followed up on promptly • Set up and maintain lead routing rules and assignment workflows in HubSpot • Monitor lead flow and flag any gaps, delays, or data quality issues that could impact BDR outreach • Support BDR onboarding on marketing tools and processes, including how to use sequences, track engagement, and log activity in HubSpot • Collaborate with BDRs and RevOps to align on MQL definitions, qualification criteria, and handoff processes • Support the planning and operational execution of industry events, conferences, and webinars that 73 Strings attends or hosts • Help manage pre-event logistics including registration tracking, attendee list management, and HubSpot campaign setup for event follow-up • Coordinate post-event workflows — uploading contact lists, triggering nurture sequences, and tracking event-sourced pipeline in HubSpot • Track event ROI by monitoring pipeline and meetings generated from event participation • Serve as a reliable operational partner to Sales, RevOps, and Finance — supporting shared data, reporting, and process alignment • Coordinate with RevOps to ensure HubSpot data flows correctly between marketing and sales pipelines, and that attribution is captured accurately • Support Finance with marketing budget tracking and spend reporting • Work with the Sales team to ensure marketing materials, sequences, and campaign assets are up to date and accessible in the right tools • Participate in weekly pipeline and forecast reviews, contributing marketing-sourced pipeline data and campaign context • Own day-to-day data quality and governance for marketing activities in HubSpot • Run regular data audits and cleanup processes to ensure contact, company, and deal data is accurate and complete • Build and maintain dashboards and reports tracking campaign performance, lead generation, and pipeline contribution • Support weekly pipeline reporting and contribute to board-level marketing metrics • Help implement and maintain attribution tracking so we understand what channels and campaigns are driving results • Help document and improve marketing workflows, campaign processes, and post-mortem frameworks • Support the evaluation and onboarding of new marketing tools and integrations as the stack evolves

• Own development of monthly and quarterly board materials, executive updates, and company-wide bookings performance reporting • Synthesize complex quantitative analyses into clear, compelling narratives tied to business objectives • Oversee bookings forecasting and pipeline reporting, in partnership with FP&A • Identify performance drivers, risks, and opportunities across segments and products • Establish scalable reporting frameworks that improve visibility and accountability • Lead the GTM operating rhythm (pipeline reviews, forecasting calls, Executive Leadership Team touchpoints, monthly Town Halls) • Drive alignment across GTM, Finance, Analytics, Services, and Legal to operationalize priority initiatives • Proactively identify and remove execution roadblocks impacting bookings and revenue performance • Lead high-impact, cross-functional projects tied to revenue growth, efficiency, and process improvement • Conduct executive-level analyses to inform performance management and key decisions • Translate conceptual priorities into actionable implementation plans • Support creation of high-impact materials, in line with Lyric brand guidelines and presentation best practices, for both internal and external audiences