• Manage all revenue operations accounts, and collaborate with health system clients on a range of complex assignments to provide practical and innovative solutions. • Assess the current performance of revenue cycle operations by conducting interviews, observations, document review, data-driven insights, and processes. • Building relationships with clients and seeking opportunities to expand the scope of their business and financial outcomes. • Proactively identifies opportunities for financial, operational, and delivery performance enhancement. • Spearheads the successful implementation of our product and service suite with new and existing clients, driving exceptional business and financial outcomes through RCM transformation. • Partner closely with our technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes. • Analyze business metrics trends, potential issues & escalations, client feedback & business strategy

Role Description SingleStore is hiring a Revenue Operations Manager to partner closely with a growing Sales organization and the VP of GTM (Go-To-Market) Operations to help scale and optimize our revenue engine. You will drive alignment, operational efficiency, and data-driven decision-making across the entire revenue lifecycle with a focus on Sales and Customer Success. The ideal candidate will successfully work cross-functionally with teams throughout the organization, streamlining processes, unlocking insights, and enabling sales productivity and efficiency at scale. This is a highly visible, hands-on role for someone who thrives in a data-driven environment and wants to make a meaningful impact at an established, fast-growing software company. What You’ll Do: - Own and optimize sales and customer success processes from account assignment, opportunity management, forecasting, to close won through onboarding, adoption, renewals, expansions, and churn management. - Ensure data accuracy of pipeline and opportunity data, including accounts, contacts, sales stages, forecast categories, ACV, product details, health scores, activities, etc. - Maintain and improve standardized pipeline, bookings, and forecast reporting for sales performance. - Create customer success dashboards, reports, and analysis to manage metrics such as ARR, retention, NRR/GRR, expansion, churn, health score, product usage, etc. - Support territory coverage and account ownership models. Manage updates and ensure clean execution across relevant systems. - Analyze trends across the revenue funnel and customer lifecycle to identify risks, opportunities, and levers for growth. - Turn complex data into clear, actionable insights and recommendations for revenue leadership. - Partner with leadership to ensure alignment across GTM (Marketing, Sales, Channel, and Customer Success) of objectives, processes, handoffs, and ownership. - Provide day-to-day support for internal users. Troubleshoot issues, answer process questions, resolve data problems, and handle operational requests with clear SLAs. - Support forecasting and planning across the customer lifecycle, from new business through renewals and expansion. Collaborate with Finance to ensure alignment across metrics and performance. - Evaluate, implement, and optimize tools used by Sales and Customer Success (sales engagement, intent, enrichment, etc.), ensuring strong adoption and measurable impact. - Create and maintain documentation, training, and how-to guides to drive adoption and consistency in tools and processes. Qualifications - 3-5+ years of experience in Revenue Operations, Sales Operations, or related roles in a B2B SaaS environment. - Strong hands-on experience with Salesforce (reports, dashboards, data model, basic configuration). Experience with a Customer Success platform and/or Salesforce administration certification is a plus. - Demonstrated success working directly with Sales and Customer Success teams, including pipeline and opportunity management, quoting and deals desk, forecasting, data enrichment and governance, and performance analytics. Experience with compensation planning and commission processing is a plus. - Strong analytical and modeling skills with the ability to work with complex datasets and translate insights into actionable recommendations. - Technical expertise and business acumen across end-to-end revenue, with a strong emphasis on sales and post-sales. - Experience with GTM technology, including CRM (Salesforce), sales engagement and prospecting (Outreach, Nooks, LinkedIn Sales Navigator), data enrichment (Cognism, ZoomInfo), and other sales productivity tools. AI tools experience is preferred. - Familiarity with SaaS revenue metrics (ARR, MRR, pipeline coverage, win rates, NRR/GRR, churn, expansion, cohort analysis, etc.). - Highly organized, detail-oriented, and able to manage multiple projects and ad hoc requests in a fast-paced environment. - Excellent communication and stakeholder management skills, with the ability to partner effectively with both individual contributors and executive leadership.

Job Description Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Revenue Cycle Financial Specialist with the Revenue Cycle - Patient Access Services Department. This is a remote, work from home opportunity and you may be based outside of the greater Chicagoland area. In this role Revenue Cycle Financial Specialist will be responsible for collecting and verifying demographic, guarantor and insurance information, educate patients, physicians, staff, etc. on the financial process. - Responsible for ensuring that preauthorization’s/referrals and precertification’s are in completed in accordance with payor requirements and prior to the scheduled encounter. - Work closely with the staff in the clinical areas to acquire necessary clinical information needed to complete authorization process - Manage the process of aiding patients and their representatives with securing reimbursement for Hospital and Physician services provided - Assist patients in identifying and selecting an available option for insurance coverage and/or financial assistance. - Work collaboratively with patients, UCM “coverage vendors” – currently GLM, clinical staff, Patient Financial Services, Ambulatory Patient Financial Specialists, urban health collaborative and case management/social work - Manage all patient account types; outpatient, inpatient, ED and UCPG, and maintain a thorough knowledge of the hospitals revenue cycle process - Understand the Hospitals Inpatient/Outpatient treatment policies and how they relate to each patient situation Have the responsibility of coordinating and monitoring the flow of revenue generated not only by UCMC but UCPG - You will be involved in extensive utilization of the Hospitals revenue systems and constant interaction with patients, physicians, insurance companies, donors and other members of the Hospitals' staff Essential Functions - Perform all registration functions: interview patients via telephone or face to face to collect demographic, guarantor, insurance and financial data required - Verify the benefits as well the coverage for services scheduled - Prioritize work based on appointment date to ensure everything is completed prior to the patient arriving at UCM - Obtain referrals/authorizations or precertification’s to ensure reimbursement of services rendered Document necessary authorization information in appropriate fields for clean billing and payment - Recognizes those patients in need of financial assistance, and provides charity applications or referrals to the Department of Human Services - Interview the patients to be able to assist in managing a resolution of a patient’s multiple visit accounts and be compliant with Hospital financial resolution policies - Advise and counsel patients and guarantors regarding patient rights, responsibilities and procedures as it relates to payment for Hospital and ProFee care - Act as an advocate to ensure positive guest relations for resolution of inquiries - Utilize all available resources to identify the most appropriate financial resolution for both the patients and UCM - Remain current of any city, county, state or federal regulation(s) that may change the structure and management of the current Affordable Health Care Act or Fair Patient Billing Act guidelines - Assists patients with financial assistance applications - Ensure completed Financial Assistance applications get routed to the appropriate department for consideration in a timely manner - Work closely with both the patient and UCM MA-NG vendor to assist in the completion of the Medicaid application. This will ensure that the Medicaid applications are completed in a timely manner - Assist the patient in understanding the Health Insurance Exchange plans potentially available to them, and support the patient in contacting the UCM MA-NG vendor to start the process - Collect any necessary payments due prior to services being rendered using PPE system through PASSPORT - Investigate and resolve charge disputes, process patient refunds, identify adjustments required to accounts and make corrections. Make payment arrangements on past due balances - Escalate issues that per Treatment Policy that require administrative intervention or review - Meet daily productivity and quality expectations and participate openly in departmental audit/review process to ensure that all work is monitored and completed based on departmental standards. - Other Duties Assigned Required Qualifications - Two ( 2 ) years’ experience in medical insurance verification and other hospital finance areas (including Hospital Billing) - Windows based PC experience - High degree of initiative and problem solving ability - Strong analytic and financial assessment abilities as well as the ability to pay close attention to a variety of details are required in order to perform duties effectively - Must be able to multitask and be able to function in a constantly changing environment. - Requires the ability to problem solve independently and must be strongly invested in team management - Must have knowledge of accounting principles with excellent verbal, math and presentation skills Preferred Qualifications - Bachelor’s degree Position Details: - - Job Type/FTE: Full Time (1.0 FTE) - Shift: Days - Unit/Department: Revenue Cycle - Patient Access Services - Work Location: Flexible Remote/ Burr Riddge, IL - CBA Code: 743 Clerical Why Join Us We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

• Manage all revenue operations accounts and collaborate with health system clients on complex assignments • Assess current performance of revenue cycle operations by conducting interviews, observations, document review, data-driven insights, and processes • Building relationships with clients and seeking opportunities to expand their business and financial outcomes • Proactively identify opportunities for financial, operational, and delivery performance enhancement • Spearhead successful implementation of products and services with new and existing clients, driving exceptional business and financial outcomes through RCM transformation • Partner closely with technology teams to deploy and implement products/workflow engines for best operational outcomes • Analyze business metrics trends, potential issues & escalations, client feedback & business strategy