• Processing multiple payrolls on behalf of clients accurately, on time, and efficiently • Analyse payroll-related information to ensure accurate distribution of funds and payroll • Partner with the Implementation Consultants to ensure successful knowledge transfers are completed between Project Delivery to Operations • Support the Software Release process by validating that new features have been accurately developed • Support any parallel runs if testing is needed on a new requirement • Ability to reconcile pre-processing reports to ensure the accuracy of information before processing payroll • Research discrepancies in payroll information and/or documentation to ensure accuracy and adherence to procedures before processing • Deliver payroll accurately and provide timely payment of employee salaries on time in line with client service level agreements and expectations • Maintains payroll information, files, and records to provide up-to-date reference and audit trail for compliance • Validate payroll requirements to ensure that sufficient information is provided by the client to enable set-up and configuration to be completed successfully • Provide payroll training and guidance to team members

• provide accurate, timely, and empathetic support to employees regarding payroll, taxes, and other benefits-related inquiries • manage a steady volume of inbound calls • answer questions about payroll and tax matters such as W-2s, stock options, and deductions • provide guidance while following established procedures

• Be the accountable expert for payroll compliance in your jurisdiction(s). • Ensure local requirements are correctly interpreted, documented, and implemented across processes, systems, and customer workflows. • Translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering. • Partner with Product Design to create user experiences that are compliant, intuitive, and auditable. • Review specifications, test logic, and validate product outputs to ensure legislative accuracy. • Own and deliver multi-country or high-risk audits from planning through remediation. • Establish audit frameworks that scale across new and existing jurisdictions. • Identify root causes and drive systemic improvements. • Serve as the primary escalation point for compliance issues in your region, supporting Incident Managers to resolve incidents swiftly and effectively. • Partner cross-functionally to resolve incidents quickly and implement permanent corrective and preventative actions. • Create clear, scalable, and documented processes for payroll compliance operations. • Develop controls, SOPs, and monitoring mechanisms to ensure ongoing adherence. • Align global policies with regional requirements and drive consistency across markets. • Build training materials, guidance, and rules documentation to upskill internal teams. • Deliver quarterly enablement, lead learning sessions, and coach Specialists and Leads. • Maintain high-quality documentation for compliance rules, workflows, and system logic. • Partner with Product, Engineering, Legal, Support, and Customer Success to ensure compliance is embedded into decision-making. • Achieve ≥90% stakeholder satisfaction by being responsive, proactive, and solutions-oriented. • Support go-to-market, customer escalations and expansion initiatives with clear compliance guidance.

• Own compliance for your country or region • Ensure local requirements are correctly interpreted, documented, and implemented across processes, systems, and customer workflows. • Embed legislation into Remote’s product • Translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering. • Partner with Product Design to create user experiences that are compliant, intuitive, and auditable. • Review specifications, test logic, and validate product outputs to ensure legislative accuracy. • Lead complex audits and compliance programs • Own and deliver multi-country or high-risk audits from planning through remediation. • Establish audit frameworks that scale across new and existing jurisdictions. • Identify root causes and drive systemic improvements. • Lead investigations and incident resolution • Serve as the primary escalation point for compliance issues in your region, supporting Incident Managers to resolve incidents swiftly and effectively. • Partner cross-functionally to resolve incidents quickly and implement permanent corrective and preventative actions. • Design and implement processes and governance frameworks • Create clear, scalable, and documented processes for payroll compliance operations. • Develop controls, SOPs, and monitoring mechanisms to ensure ongoing adherence. • Align global policies with regional requirements and drive consistency across markets. • Enablement, documentation, and knowledge sharing • Build training materials, guidance, and rules documentation to upskill internal teams. • Deliver quarterly enablement, lead learning sessions, and coach Specialists and Leads. • Maintain high-quality documentation for compliance rules, workflows, and system logic. • Cross-functional influence & stakeholder partnership • Partner with Product, Engineering, Legal, Support, and Customer Success to ensure compliance is embedded into decision-making. • Achieve ≥90% stakeholder satisfaction by being responsive, proactive, and solutions-oriented. • Support go-to-market, customer escalations and expansion initiatives with clear compliance guidance.