Provide operational support by managing new business submissions and bond requests, assisting agents with bond issuance, and reviewing renewals and endorsements while mentoring less experienced staff and recommending workflow improvements.

• Respond to customer support tickets within 24 hours via the FreeScout ticketing system. • Serve as the initial point of contact for WordPress and technical support inquiries. • Navigate WordPress back-end environments to diagnose basic issues and provide Level 1 support solutions. • Identify and troubleshoot problems related to WordPress and Google platform tools (e.g., Google Search Console). • Recognize when issues exceed Level 1 scope and escalate appropriately to technical specialists via ActiveCollab. • Collaborate with management to ensure issues are properly resolved before closing tickets. • Provide follow-up on escalated tickets to ensure client satisfaction. • Maintain professional, empathetic communication with clients of varying technical proficiency levels. • Manage multiple tickets simultaneously while ensuring timely and accurate updates.

Job DetailsJob Location: Unity School of Christianity - Unity Village, MO 64065Shift: Tues - Fri 7am-4:30pm Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Bilingual customer care representative will be required to communicate verbal and written in English and Spanish, or a language designated when hired. Essential Job Functions: Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives. Able to be active and available to pray with callers at a minimum of 85% of scheduled ACD (Automotive call distribution) hours during a scheduled time. Input customer requests into database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary in both English and language designated at hire date. Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures. Extract mail and perform scanning processes, as necessary. Accept and direct inbound calls to the appropriate department or service. Regular Attendance. Defined in the department as less than 9 points. Able to be empathetic and nonjudgmental when addressing sensitive and complex issues related to crisis situations. On occasion, be able to handle sensitive subject matters with professionalism, empathy, and discretion. This may include caller circumstances involving topics such as domestic violence; trauma, abuse; suicide; death; personal health, sexual health; and other sensitive issues that may arise during communications with those individuals in crisis who reach out for prayer. Associates will be provided training on how to handle said situations should they arise. Adhere to all company policies and procedures including all safety guidelines. Utilize electronic time management system to input time and attendance. This may be a work-from-home position, in which case the team member will be required to attend on-site training and special events as requested. Non-Essential Job Functions: Maintain confidentiality of all work. Make outbound calls as required. QualificationsEducation: Minimum high school diploma or GED equivalent. Experience: Minimum one-year customer service experience, preferably in a call-center environment. Demonstrated effective interpersonal and verbal communication skills including phone skills. Excellent organizational skills and ability to multi-task efficiently. Fluent Bilingual (Spanish/English) skills. Excellent communication and interpersonal skills, with the ability to effectively interact with those in crisis, as well as with individuals at all levels of the organization. Computer Skills: Minimum intermediate end-user of MS Office: MS Word, MS Excel, and MS Outlook. Proficient with internet research and mobile device applications. Minimum intermediate end-user of database systems to maintain client account information. Excellent keyboarding skills. Certificates & Licenses: Other Requirements: Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages. Complete human resources skills testing: MS Word and MS Excel If bilingual skill is indicated, human resources skills testing: Spanish-English Translation An active data plan with a reputable mobile service provider or a landline, ensuring reliable and secure access to the company's data center for login authentication. Competency Statements: Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service. Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions. Values: Able to promote a safe and inclusive environment of integrity and honesty. Work Environment & Physical Requirements Activity Frequency Indoor Work C Outdoor Work N/A Sitting at Workstation C Use of Hands/Fingers C Lifting/Carrying (up to 25 lbs) O Reach: Overhead Forward O Operating Computer C Cleaning/Housekeeping Duties N/A Exposure to Cleaning Chemicals/Hazards N/A Operating Equipment N/A Excessive Noise N/A Climb-Stairs and Ladders N/A Traveling N/A Talk/Communicate C Standing/Walking O Stoop/Kneel/Crouch/Crawl N/A Operating Company Vehicle N/A Personal Protective Equipment N/A Read/See C Exposure to Temperatures N/A N/A Not Applicable Activity - Not applicable to this occupation O Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day) F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day) C Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day) Additional Information Work Environment: Office Environment Acknowledgment Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Overview We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview - Start Date: 20 April 2026 - Salary: £26,436.80 per annum - Hours: 40 hours per week - Site: Work from Home - Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 – Sat-Sun - some weekend working is a requirement. - Training Duration: 8.5 days - Contract: Temporary - up to 3 months - Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE. THIS IS A TEMPORARY CONTRACT ONLY OF UP TO 3 MONTHS Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”. What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: - Process Excellence - Doing things well means something to you and you will always strive to improve on your work. - Collaboration - You enjoy working with others and you like working as a team player. - Communication - You can speak and write clearly and in a confident manner. - Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. - Open-Mindedness - You are able to be open to different ways of thinking and new ideas. - Critical Thinking - You are able to think logically when making decisions. - Solution Orientation - Having a forward thinking mindset focused on resolving challenges. - Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there’s a question! - A typical day will see you working in a lively & vibrant contact centre environment. - You will start your day signing into your systems to make sure you are ready to take your first call of the day. - You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. - Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! - A good attitude and the ability to interact with lots of different people. - The ability to handle challenging calls with resilience and determination. - Basic computer skills such as navigating between systems and switching between different applications. - Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there’s plenty, where do we start? - Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. - The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: - Strong verbal and written skills with the ability to show attention to detail - Ability to establish collaborative customer relationships in a fast-paced environment. - A good attitude and the ability to interact with lots of different people. - Professional and friendly telephone manner - Customer Service experience - Experience of working in a target driven environment to a high standard. - PC skills, and the ability to navigate multiple systems competently, with ease. - A good consistent typing speed - Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. - Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist - On-line recruitment process, with potential job offer within 24 hours and fully paid training - 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary - Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. - Refer & Earn Scheme - Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub - Life Assurance Cover & Pension Scheme - Length of Service and monthly recognition awards - Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few........ - Cineworld tickets - Up to 55% off - Virgin Trains - 20% off - Virgin Experience Days – 20% off - 25% off O2 and 20% of EE Mobile Contracts - Sony – 20% off Mobile Phones - Ray-Ban – 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.