• Provide technical support to client teams, manage expectations with clear timelines and next steps, prioritize the workload, and anticipate client needs to maximize satisfaction and value. • Lead regular strategic meetings, gather and act on client feedback, and maintain detailed documentation and reporting to ensure strong client health, accountability, and continuous improvement across Data Solutions and reporting teams. • Own the integration of multiple data inputs into data models via an API bridge and automated reporting systems, ensuring consistency, scalability, and alignment with technical standards. • Develop and approve KPI solutions, perform regression testing for all changes, validate dashboard accuracy, and conduct in-depth data exploration to support evolving requirements and inform Business Intelligence development. • Develop and present dashboard wireframes, collaborate with Data Governance on quality assurance, and oversee functional and data quality testing to ensure robust, reliable solutions. • Lead dashboard troubleshooting with technical teams and take full ownership of secure data exports to external users, ensuring strict compliance with data security standards and protocols.

• Design the Attribute-Based Access Control (ABAC) model, including policy attributes (clearance level, nationality, group/role, context), enforcement points, and decision logic • Design the RESTful API architecture, including endpoint structure, request/response contracts, and error handling patterns • Map out query patterns, access flows, and integration touchpoints with external systems (data storage and encryption services provided by partner organisations) • Collaborate with the database consulting engineer on schema design, search strategy, and encryption approach to ensure the API layer aligns with the underlying data model • Contribute to Infrastructure as Code design for deployment (Terraform or similar) • Build a RESTful API layer in Java implementing full catalogue functionality: – CRUD operations for metadata records – Advanced search capability leveraging Atlas Search – ABAC enforcement on all API operations, ensuring search results and data retrieval are filtered by the requestor’s access attributes – Secure storage and retrieval of encrypted key material (shard keys) via CS-FLE • Implement unit tests to validate functional correctness • Build automated data load and stress testing harnesses for the combined API and cluster deployment • Perform integration testing against external partner systems (or appropriate stand-ins) to validate end-to-end data creation and retrieval flows • Produce API documentation and integration guides for consuming systems • Support knowledge transfer and handover activities in the final weeks of the engagement

• Provide exceptional technical support to clients utilizing our suite of products • Troubleshoot and resolve complex technical issues as well as performance optimization • Ensure seamless client experience by resolving issues and supporting ongoing business needs • Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services • Identify and escalate recurring issues or patterns to the development teams • Serve as a technical advisor to clients, offering insights and guidance on best practices • Perform performance optimization of Onit’s products and solutions

• Partner Technical Engagement & Solution Architecture • Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities • Lead service definition and solutioning workshops aligned to partner delivery frameworks • Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments • Support rapid prototyping and MVP build to validate solutions ahead of full rollout • Service Enablement & Operational Readiness • Own technical onboarding for new MSP partners entering the Global MSP Program • Build and deliver hands-on training, architecture guides, playbooks, and reference designs • Guide partners through operational readiness milestones—from technical validation to in-market readiness • Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value • Internal Collaboration & Product Influence • Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D • Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways • Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap